02-20-2024 02:00 PM
I just changed my subscription to the $15 plan, I bought a payment voucher and successfully added the nip, but I'm still unable to use my phone
02-20-2024 02:04 PM
HI @Afeisha20
reboot the phone and try login My account again using Incognit/Private/Secret mode on your browser
Also, call *611 from your phone and it will tell you if the account is reactivated
if not, check with PM CS agent. please submit a ticket with CS Agent here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
