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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 11125 Views
  • 107 replies
  • 27 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 22055 Views
  • 181 replies
  • 24 Bravos

Friend signed up but I don't get the rewards?

Hello! So it has been 30 days since I signed up, then my friend signed up the same day. However, I do not get the 1 pt per 30 days in rewards, how can I correct this? Thank you! 

cmarin by Great Neighbour / Super Voisin
  • 171 Views
  • 3 replies
  • 0 Bravos

NO MOBIL SIGNAL

Why in the last 2 days my phone don't receive Mobil signal (zero bar) at locations where I use to receive at least 2 bars. Thanks Mark

MRV by Great Neighbour / Super Voisin
  • 223 Views
  • 3 replies
  • 0 Bravos

Resolved! Charged double payment

Hello, I was charged double payment this month. I tried to submit a ticket, but it did not work. I followed the link to try to submit a private message and it didn't give me any options to. Please advise when this payment issue will be rectified. Tha...

Superapoon by Good Citizen / Bon Citoyen
  • 385 Views
  • 6 replies
  • 0 Bravos

Resolved! Port-in number instead of new number given to new simcard

Hi,I went to the public mobile kiosk and got a new sim on the 15$/monthly plan with auto-pay and a phone number they said they must associate. I would like to port-in my existing number instead of the new number given to me. Thank you,Thee Ittech Tha...

theeittech by Great Neighbour / Super Voisin
  • 423 Views
  • 8 replies
  • 0 Bravos

Free 2GB NOT SHOWING

I activated my SIM card a week ago with the 12MONTHS2GB PROMOCODE. And it still does not show on my account. One note says wait 2 days. When will it be added?

NH3 by Great Neighbour / Super Voisin
  • 242 Views
  • 4 replies
  • 1 Bravos

Resolved! rewards missing associated with autopay

I have always paid with autopay, getting first $1/mo. off then $2. I just checked my rewards section and it says $0 for autopay. Pls correct this. The only explanation I have it that a day or 2 ago I removed my credit card info in order to reinsert w...

frazerhk by Good Citizen / Bon Citoyen
  • 363 Views
  • 5 replies
  • 0 Bravos

Data not working!

This is the second time my data is only half used but says it is 100% used and is no longer working! Very irrating! And no actual person to speak/ phone with!  

heathermacken by Great Neighbour / Super Voisin
  • 240 Views
  • 5 replies
  • 0 Bravos

Saved voicemail disappeared

Hello,  I received a voicemail on February 4th, 2022 and saved it. I didn't know that only saved it for 10 days and it has now disappeared from my mailbox. Is there a way to recover it?  Also, is there a way to download the recording of a voicemail s...

Alis_Ibiza by Good Citizen / Bon Citoyen
  • 1028 Views
  • 15 replies
  • 0 Bravos

Resolved! Top up but transaction still pending

Hello, I have visited a store and attempted to top up my account but the store terminal and the voucher that printed stated "Recharge Pending". It has been 2 days now. Has anyone had this problem? Will the top up eventually be applied to my phone num...

jaycruz81 by Great Neighbour / Super Voisin
  • 387 Views
  • 4 replies
  • 0 Bravos

Resolved! Plans

I have a $25/month plan that includes unlimited province wide calling. The current $25/month plan includes Canada wide. Why am I not offer3d that

Penny1953 by Great Neighbour / Super Voisin
  • 346 Views
  • 8 replies
  • 2 Bravos

Resolved! Customer support number

I need to contact customer support to get a receipt.  What is the phone number in canada?

George9 by Great Neighbour / Super Voisin
  • 326 Views
  • 5 replies
  • 0 Bravos

Resolved! Xiaomi Poco F3

Does anybody know the Xiaomi Poco F3  work on public mobile network or not? thanks.

TIANRUI by Good Citizen / Bon Citoyen
  • 490 Views
  • 4 replies
  • 0 Bravos

Double Billed

On March 15, 2022, I was billed $22.60 Twice!I've been out of the country for several months and have not been using my cell phone. On March 15th, I restarted my Canadian $15 plan and paid for the $10 US Roaming Add-On. Tax would add a couple of doll...

KlnAir4U by Good Citizen / Bon Citoyen
  • 233 Views
  • 4 replies
  • 1 Bravos

Visa Declined

Public Mobile keep denying my visa. I have no idea why and I've used it since then to make other payments and there have been no issues. 

Simard2000 by Great Neighbour / Super Voisin
  • 144 Views
  • 3 replies
  • 0 Bravos

Resolved! Public mobile text at 12.00 midnight

How do i stop public mobile from texting me at 12: am to tell me my monthly "rewards have been applied to my account". Don't have a landline anymore so I keep my phone on for emergencies and don't appreciate being woken by their confirmation text.

mebwp2 by Good Citizen / Bon Citoyen
  • 438 Views
  • 7 replies
  • 1 Bravos

Resolved! Emergency calls

My phone switched to emergency calls. Can't login into my account either. Made my payment on the 16th for my monthly plan. Very frustrating, anyone else having issues?

Awheeler0428 by Great Neighbour / Super Voisin
  • 763 Views
  • 15 replies
  • 0 Bravos

Resolved! Activate account

I had this service before and now I would love to have it again how is it possible 

Yardan by Great Neighbour / Super Voisin
  • 596 Views
  • 13 replies
  • 0 Bravos

Resolved! Issue porting number which was ported back to Bell

I recently left my job and was looking to take my number with me. I bought a PM SIM card, ported my number in, paid for my $40/month plan before being told the next day that Bell/The Company were taking the number back. I have had to buy a Bell sim, ...

sdche by Good Citizen / Bon Citoyen
  • 451 Views
  • 8 replies
  • 0 Bravos

Resolved! Cannot log in to my account

Hi, my number is 2********7 and I cannot log in to my account. Thanks.. Edited by ShawnC13: Removed phone number 

Mihari by Great Neighbour / Super Voisin
  • 409 Views
  • 5 replies
  • 0 Bravos

Phone not receiving all calls

So, this issue has been going on for a while now. We have good coverage where we are (or, at least decent coverage). But I'm missing a lot of calls. Probably half or more of the time it goes straight to voicemail without even a notification or any re...

The_Stig by Good Citizen / Bon Citoyen
  • 633 Views
  • 13 replies
  • 0 Bravos
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