Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
Hello there...hoping to get someone from Telus-Koodo-Public to answer this question.Shopping for plans now and trying to figure which of the 29$-20g plans offered by all providers is the best for me. So what could make a difference here is that in t...
Hi, I wanted transfer my number from different operator to Public mobile eSIM, but the old number was already deativated, so I cannot confirm my account because the 6 digit code was sent to the deactivated number. I would like to get new number but I...
I cannot login to my account, I had some difficulty setting up my phone (it was locked by another provider) I now have the unlock code but cannot login to my account, on the app it boots me to the first screen and online I get Forbidden A1message.
Hi, I have purchased two new SIM cards. However when trying to activate them, one is being reported as invalid. The other has taken the phone to SOS and we cannot receive the OTP which is sent to it. These for new lines.
Wanting to get rid of my house phone but doesn’t seem like public supports wifi calling? Any plans to enable this in future? We are in a remote area with no cell service - only way I can get service is right beside our cell phone booster which makes ...
My phone shows up as anonymous. I've tried unblocking on my phone and it does not change. what can be done. Also not having a way to contact public mobile except through a bot and sending a private message with no options of who to send the message t...
Hello!I am currently on 1m (month-to-month) plan & want to change to 3m subscription to save money.When I look at the subscription options (before logging into my account) I see 50GB data at 5G for $34/month with a 90-day subscription. However, when ...
Hi, how can you log into your account if you have no data and you can't get the 2 step verification code by text? My wife is in this situation. Thanks Tom
Despite buying a $30 add-on for US roaming, 3G data, text and talk my phone will not send of receive calls. I can text and use data, but cannot call my son or my partner. I have an older Android Galaxy 8 phone, my partner has an Apple XS - she is abl...
My wife has lost her phone and can't log in to her account without her phone to provide the 6 digit code. The link to open a support ticket with public mobile is not working. We want to suspend the service to this phone ASAP. Should I put a stop paym...
@CS_Agent We purchased an 300 minute international add on, as well as a US minutes add on, as we ned to call a 1-800 customer service number. We have tried the Canadian, Dominican Republic and US numbers. We are getting an error message every time we...
I have a weird credit card that occasionally denies charges for no apparent reason. I am usually able to just make a manual payment and it goes through. That's everywhere else besides Public Mobile. Public Mobile has removed the option to make a manu...
My new phone number has only been connected to my home WIFI. Last night, I was finally able to activate my SIM on my new-to-me-phone, and activate my phone number. Why is it showing that there's already 6MB of data usage on my account?
Hello,I have two accounts on PM. One is my wife's and the other is her mother's.I have forgotten the username and password to my mother-in-laws account.how do I get it back. I know he phone number.Please help.
Subscription paid for but didn't renew the app says I paid for and renew my subscription on Feb 3rd but yet my services do not work , I've tested my sim in other working devices and it is not activated still
I'm currently stuck on the payment subscription page as I keep getting this message "The postal code on your card doesn't match the province selected." The URL says I'm on the BC activation page, but whenever I change it to ON, it changes back to BC....
We have paid for talk and data international for the last 3 months (Indio California)...only one of the 3 months have we been able to talk and /or use data...grrrr....But text has worked ( Thank goodness)... We have checked that T mobile is our servi...
I've had this issue ever since switching from Koodo to Public Mobile back in December. Occasionally, my phone will not detect incoming calls. On the caller's end, the call rings as normal and eventually goes to voicemail, as if I simply didn't pick u...
I've recently subscribed to a data plan and it's been working, however I can't login into the public mobile app as it keeps sending me back to the login page after the 2fa. When i login online, it shows me "Forbidden A1".
My billing cycle end on the Feb 6th, which means the billing cycle will be charged on Feb 7th, but it already charged my money on Feb 6th. The problem is, I already paused the plan on the 6th and subscribed to other carrier. I canceled PM plan to swi...
Hi, so I added my credit card for payment to another person's account and now they are not using Public Mobile, so how do I remove my card from their account? Thanks
Imhaving quite a few issues finishing my transfer from Bell. First I’m unable to fully login to me account because I am not receiving the confirmation number from eversafe to my phone. Also I’ve been informed from Bell that my number has not been por...
Helloi I have been with public mobile for a few years now and had not issues until the last few months. Both my partner and I have iPhones and our connection cuts out a lot during phone calls. I even bought a new iPhone thinking my older one was the ...
I have forgotten to write my unit number in my building during my order, and there is no way to access my profile without sim card activation. What should I do?
