Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Just wondering what's the best way to cancel my plan/account. I had bought a new sim and subscribed a monthly plan for my in-laws who came to visit temporarily. Now that they have left the country, I've no use for this number and will need to deactiv...
Hi, I made a mistake by purchasing an extra SIM card, how can I cancel the order?
eversafe.id.telus.com comes up blank when I try to activate my SIM card. Why is this happening?
Why do I get an SMS telling me that I have used 75% of my data when if I look at my account, I have used only about 20% of my data allowance plus plenty left in an add-on that I shouldn't even have needed to buy? There's definitely something very fis...
I looked on the public mobile web sight 30gig 40.00 until Aug 28 but when I sign into my girlfriends account using the app it does not show up as something you can change your plan any one know why it won't show thanks
This thread has been removed as it has been deemed excessively negative and will lead to further argument and personal insults being exchanged amongst members
Why am I not getting credit for pre authorized payments?
I have been charged two time.. please return my overcharged money.
I am an existing customer and i cant cancel the resume your activation screen
Hi, 2 sim cards ordered Aug 6th still not arrived so can't set up phones. Request customer service assistance.
I topped up using 3 $45 vouchers but nothing was added to my account. It still shows as I'm short on balance and my plan did not renew. When I try to use these vouchers again system says they were used. In payment history it says that plan was purcha...
My credit card is close to expiring and I've been trying to add the new credit card to my subscription. For whatever reason, every time I try to update the credit card information ("Manage my Subscription"), I get the same message: OOPS! WE ENCOUNTE...
@J_PM from an active samsung s9 android with sim card.can i just take my iphone 14 pro max with only an esim and upgrade to the 5g subscription package!making the apple iphone my active phone and deactivating the s9 android phone in the process.your...
When I want to buy a plan I receive an error which says: Payment Failed! Please try again or use a different payment method.what can I do for this?
I thought my phone was Esim compatible but after purchase I can’t activate it. How can I get a physical sim card for the plan I’ve purchased?
The payment system did not work today. I got a text today telling me my subscription was suspended because I had not paid a bill. (My debit card validity date changed). Then I tried to update the card and I couldn't. So after an hour of working on it...
Hi there. I want to stop using this phone number, what should I do?
Hi, i just created an account and it wont let me login in it keeps sending a code to a phone number that it not mine
Hi guys, I noticed there is a 5G plan of 30 GB available right now. I'd like to switch to it, but I cannot see it when I log in to my account. Please advise. Thanks in advance guys.
Will my 3G network plane work in the US with Roaming
I subscribed last week, and I still haven't receive my sim card
i changed the provider with my phone but public mobile keeps taking money from my account since April. How do I stop the payment? I’m unable to access this trough self serve. thanks
If I change my subscription to 4G 20GB will I loose my current discounts?
Hi. Been a public mobile customer with the same number for close to 7 years now. I currently have an iPhone 13. Occasionally, when making out going calls I would get a “6UT1” error message. I found putting a +1 in front of the area code would fix ...
I won't be able to calls or text after transfer from Freedom Sim card to PublicMobile eSim. Then i bought a Sim card; because eSim doesn't work that while. But I ended up can't activate my Sim card; because I can't get code from Public mobile to log ...
Hi can I cancel an Add On I did yesterday. I thought this Add on of 300 LD international minutes includes Egypt. Is there any Minutes Add On including Egypt?
On August 9, I tried purchasing 1GB Data using text message.After purchase, I was not given access to purchased data. The purchase did not seem to work.However, I noticed today that I was billed 17.25$ for the extra data, even though I was not given...
having trouble with porting my number. My current carrier says that information is missing from the request submitted by Public Mobile
I reactivated subscription as I'm back from Europe. But I noticed a better deal for almost same price with more data and 4g. However, when I went to pay, in 'change subscription' area, it asked for new amount (few dollars more) but no mention I'd pai...
