[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Someone help!
So, long story short when I opened up my brother in laws account a long time ago my sister ended up telling me the incorrect email address. So for the last 2 years he’s been using someone else’s email account. All good until he lost his bank card and...
Payment
I made a payment July 19th n it is not showing. How come
Resolved! Can't activate account
Hi - trying to get setup as a new PM user. Just set up the account about an hour ago. Now trying to finish up registration/activation. It asks me to login to resume and when I do it tells me my email is invalid and my password is incorrect. Howeve...
Locked out?
Locked out?!!! WTH. This has happened to me repeatedly on numerous occasions. Even after I enter the correct password and only once, it says that there have been too many tries and locks me out. This is happening even with the Eversafe platform. What...
Whew! I am back after 90 days of plan inactivity
Recently, I stopped by at the Costco mobile booth to ask what their cheapest plan would be knowing that if anyone can match PM, it would be them. Sure, they have an identical plan - 250 MB, 300 minutes, unlimited text, but if you look under the hood ...
How does one earn 20 points helping the community? And become a cs agent to earn points and money?
Hello people, How does one earn 20 points helping the community? And become a cs agent to earn points and money?Is there a link and or process?How and who approves points and money earned?
Ticket reporting page is down
I have tried submitting a technical issue for MFA SMS service not working. The link on the website is down. Please help. I have cleared cookies et al and tried multiple browsers and internet connections.
Deals
I @Nemo are there any new deals/bundles that are affordable and with good amount of data?
Resolved! Activating an ESIM
Hello, I just purchased a Public Mobile plan, when I was purchasing the plan, it asked for my phone IEMI and it said my "phone is compatible with 5G and ESIM." (SAMSUNG S20ULTRA)After I purchase the plan, I downloaded the app, and tried to activate...
Resolved! downgrading my plan
I upgraded to 15gb plan but realize I do not need that much data. Am I able to return to my previous plan including the promo deal I had at the time?
Resolved! Pausing US Roaming Add-on
I have a couple trips to US upcoming and each only expected to last 3 days or so each, once I return from the first trip can I pause my Add-on and use the remainder on the next trip in a couple months?Thanks
Resolved! Still being charged, after switcing to Bell
Hello, hope you are doing well.My problem is tgat I am still being charged by Public Mobile, even though I have switched to Bell and transferred my number there.I would love to stop preauthorized payment from my card and get a full refund for the amo...
Resolved! Changing Old Account email address, which I no longer have access to (and can't even remember)
When I follow these instructions:elect 'Forgot Email': Find this option on the login screenVerify your identity: Prove that you're the authenticated account owner by choosing to perform a One-Time Password (OTP) verification using your registered pho...
Resolved! New chip
Irecently changed my plan, to get 5g on my phone do i need a newer chip? the one I have I have had for about 4 years
Resolved! Pre authorized payment
How to cancel pre authorized visa payment without knowing my account number
Resolved! Add ons
Can I call home from US and to other numbers in US by using my international minutes
Resolved! Type @ and names display in message.Why?
Reponding minute ago and when inserting @ a ballon pops up "type 3 letters of a users name"In this message no names just balloon and text. Earlier inputing @ "again"? this balloon showed.What is it? Just saw this at bottom before sending this.Hint:@ ...
Resolved! Double charged
Who can i contact?
Resolved! Number transfer
hello, im trying to transfer my number from virgin and public mobile app shows"Phone number not eligible for port"Virgin said there is no issue on their side so they told me to contact public mobile. how do i resolve this issue?Also how do i get help...
Would like to add a second phone to my account. How do I do?
Would like to add a second phone to my account. How do I do?
Resolved! How to add second phone for a kid
How do I get a new plan for kid
Add ons US
Why am I not being given an option to purchase talk and text for the US? My previous purchase expired . Thank you!
Roaming International
Am I able to use my phone international
5G not showing up
I switched my plan from a 3G to a 5G one week ago, but I’m still only getting 3G/LTE. Why hasn’t it switched to 5G?
Rewards + Subscription Change
I picked a new subscription to kick in September 4th. I still have rewards (not points) on my old plan. Will I still receive those credits once my new plan starts ?
Subscription
My subscription ended without notice and my service stopped working. I have been trying to make a payment to restart it again so it can resume service but it gives me an error message saying that it cannot be processed at the moment, yet this is the ...
@cs_agent - Phone number not eligible for port - Why??
@CS_Agent I've just paid for a subscription, go to move my number over to the account from my Koodo account (monthly charge not prepaid) and I get the error message "Phone number not eligible for port".Why? What do I do from here?
Unable to update credit card details
@CS_Agent, I have been trying to update my credit card details for the payment method for many days but unable to do so. I keep on getting errors. Can you please look into this ASAP? Thanks in advance.
