[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Need to get number back
Hi,I ported a number to the wrong account. Now that number is showing and not working but I can't select the old number - public number pool
Service
Just curious. Has anyone else had issues with getting service for a problem?I have been dealing with customer service since prior to last Friday (11th) and it was on this day they said they had to refer my issue to a high-level tech. They told me I...
Resolved! Future promotions
Hi, I have been using PM for almost a year now. I wonder does anyone know if there will be any new promotions coming? I'm asking this since my one-year promotion is going to end soon. Also, if there will be one, will I be able to join given I'm alrea...
Resolved! Need help cancelling an account
My mother signed up for your 3G service by accident, and lives in an area where she can't get reliable 3G service. She is having trouble getting support to cancel the service, and was charged despite not finishing her activation. Can someone help?
Calls not received?
I was supposed to get a call from a doctor for a phone appointment at 1pm Pacific time. At 1:20 I received an email from the doctor's receptionist that the doctor tried to call and didn't get through. The receptionist also tried and didn't get throug...
Signed up and purchased a plan and SIM card last week. Can't sign in
I am stuck in a login loop though I am recognized by my name on homepage. Keeps asking me to choose to complete activation or sign in but each one either doesn't recognize password or just loops back to the same page again.
Changed my number online now my phone doesnt work
I changed my phone number on the website and now my sim card isnt working. i restarted my phone many times and took out the sim a few times and neither have helped. What can i do to get my sim card working again? My bill is paid and not due again unt...
Having trouble porting my number
Hi,I've been trying to port in my old number for 2 weeks now. I'm almost there!!!I tried requesting a number change yesterday, and things seemed to be progressing. However I have no service still. I called Telus and there representative confirmed t...
Re: eSIM now available for new & existing subscribers!
Hi. i need Help. My esim is not working. Can Cs messge me?
Help
I am waiting for number transfer from old carrier to public mobile,and there is no cellular signal at all right now.I can’t make phone call and message.Is there any agent can contact me by email?Thank you for helping
Resolved! Maybe a new customer?
Hi there,I'm looking to change from my current provider and have been looking through the plans at Public. They seem attractive, but I have a question. I'm specifically looking at the $50 Can-US plan.When I am in the US, are calls made back home incl...
Mistaken purchase
How do I reach customer service about being charged twice?
Resolved! My name doesn’t show…
My name doesn’t show when I call other lines
SMS notice placing account on hold error
Hi, I received a text stating that my account was placed on hold due to an unresolved issue with my payment. My phone was still working and my account online shows that it is paid. I am on the $50 40GB US-Can plan which auto pays every month. I put i...
Samsung S20+ 5g
I have a 5G plan and my phone indicates 4G on Samsung S20+ 5g. I know the phone does 5g because it worked in the US with another e-simm that I used in Florida. I live in a 5g area because my brother has an iPhone and it says 5g on his phone. I can't ...
Address not Recognized.
I have a friend who's trying to order a SIM Card through the 'Shop SIM Card' Section of the Mobile App, and it keeps saying his Shipping Address is invalid, refusing to Autofill/Auto-Complete with Google.. It will say nothing found so he cannot put h...
Resolved! added money via voucher to account, money got deducted but plan did not get actived?
I had 16$ on accountadded 20$ voucheradded 5$ vouchersuccessfully addedhad 41$selected 39.0$ promo plan now I have 1$ in account but says I don't have plan activated to pay again? Did I do something wrong? been with public for 6+ years never had this...
PSA: eSim to eSim while porting a number doesn't work.
Just wanted to warn people currently on an eSim from another carrier such as Koodo to not try to do an e-sim to e-sim number port on their iPhone 14, and likely any other device.You won't get a chance to type Yes to the Koodo message to port your num...
Suspend line and get a refund
Hi,I would like to contact support to suspend my account as I'm travelling for an extended period of time. Would anyone have an updated link for the agent as the one in some old posts doesn't work.Thanks!
Typed in wrong number to transfer
I realized I typed the wrong number to transfer and now I have no way to get into my account cause it asks for you to confirm with a phone number that I don’t have access too. I’m also wondering if it’s possible to refund for that mistake cause it it...
Can't connect to Community
Hello all,I wanted to set up my desktop to have better access to the community but I can't get it to work on my desktop. I log into my account alright but when I click on Community I get a new tab opening and I'm logged out again. Id I log in from th...
I don't know why I can't receive or make phone call when I'm outside Quebec.
I don't know why I can't receive or make phone call when I'm outside Quebec.My plan is free talk Canada wide.....
Resolved! Forgot to add referal code during activation
Hello, can someone advise if I can add the referal code 1 day after activation.I have the code from another user, but missed to add it yesterday duering activation.Thank you.
Resolved! Service issues
Can @CS_Agent contact me regarding service issues
Esim not working
I just bought a new eSIM as the last wasn’t working. I did not get any activation summary email with a SIM pin. Is there anyway to get a pin for the eSIM I just bought?
Payment History
How can I find payment history on the account webpage? I don't see it there anymore.
This company is now a joke
This company is now a joke been in contact with them for over two weeks and can’t get anything resolved. I am trying to get back my old phone number which was accidentally changed . First I was told it’s been assigned which it isn’t then I was told i...
30 day time limit for add on data
What a disappointment that Public has put a 30 day time limit on their data add ons. I didn't know about it until I saw the time limit on the data I had added. That was definitely one of my favourite features. Do other providers offer this? I only ne...
