Couldn't porting in to PM

[Firpe]

Hello,

I was not able to port my second line from Koodo to Public Mobile. Everything I've tried didn't work. When I try to login into my PM account my password doesn't work. Please help me

[Firpe]

Yes the first one was successful

Second when I tried to activate the number via PM app it says to contact PM support because I'm porting from Koodo. When I contact help support through the chat they ask me to log in again and I don't know why I'm not able to login

[Firpe]

I used my wife's email

[Firpe]

Reset my password but when I tried to login again it says password doesn't match

[Firpe]

Didn't use IMEI or account number

My koodo line still working

Used the same email

[Abheer]

Hi there @Firpe 

Please try to reset your password and then log in. If you have purchased a plan, get the Public Mobile app and then you should be able to transfer your number during activation. Hope this helped!

Regards,
Abheer

[Firpe]

Post