Have a number transfer issue

[AlanZh]

Couldn’t get the transfer done, got a message from PM yesterday said someone will contact me shortly, still not happen, what should I do.

[WongoBongoooooo]

Thank you, I'm on hold for an agent now. 

[softech]

@WongoBongoooooo 

sent, please check your Community inbox

[WongoBongoooooo]

I am having the same issue, could you send me the number as well please? 

[Ninja7]

I got similar message.  If you have any active Sim, turn it off.  Your phone may allow only one active esim.

after I turned off other esim, the activation continue.  It gave me instruction to reboot the phone to complete activation.  And it works.

[softech · Accepted solution]

@AlanZh actually, they might not contact you quick enough, better for you to reach out to them

There is a number to call to talk to live support,  they can re-trigger the process for you.  I will message the number to you via the Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ) .  Check the envelope icon on top right.  Call them and get it fixed