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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Phone not activated

There is money in for the phone to be active, I NEED MY PHONE TO BE ACTIVE! It’s still showing the funds have not been taken! This is urgent!

Resolved! Wifi calling

I have a iPhone 8 I am trying to set up wifi calling with pm. I don’t see an option to toggle it on, I just switched from sasktel and I used wifi calling all the time , .just curious if it’s not a feature pm allows ?

No calls

I am also having issues calling out. Yesterday it was just drop the call, today it says my account wasn't paid even though I am on auto payment and the funds are there. How do we get a hold of someone????

Resolved! Service issues, or is Public Mobile doing something?

Hello folks, Anyone experiencing service issues related to calling recently? I, too, was unable to receive calls (a first for me) on my PM service. With the large number of recent similar concerns posted here, can't be a coincidence. For me, a s...

we can call some numbers but not others, can recicve calls from some numbers others get busy signal

We get can't reach many numbers, we get the message "6UM1 the number you have reached is not in service." This is Costco, There does not seem to be a pattern. We can call some numbers and get through fine, other numbers we get 6UM1, number is no...

cant make or receive some calls, but not all calls

we have been having a problem since yesterday, Mar 2nd, 2023, we can receive and make calls to some numbers but not other numbers, we either get a message saying the number is not in service (we know it is) or we get just a steady beeping. We see ot...

Can't make or receive calls

I have had an issue since yesterday with my phone not being able to make or receive calls. Yesterday the call would not connect like there was no network connection, no this morning I am getting the voice recording "sorry we cannot complete your call...

Resolved! Multiple users on one account

Hello everyone, I haven't signed up for Public Mobile as of yet, but I am considering it. I see that there is an offer for a Bonus SIM. Does this mean my spouse and I can both register our phones with PM under the same account and same number? We wan...

Can call or receive calls

My account is paid. I can text and i can go on the internet. I can not make phone calls or receive them.

bill amount

So I went to pay for this month and saw that the price had gone up. I wasn't informed or sent an email about this. Can someone please explain. Thanks

Resolved! Error code 821

Y did my account say error code 821 when I tried to activate

Resolved! Not getting through to *611

I have 3 accounts on here. I can't get access to pay with a voucher dialing *611 with 1 of my numbers. Even if I dial with my number (other provider) to this 1 it prompts me to make payment ??

Resolved! Can't access my account portal.

Every time I attempt to login I get this error.Oops!"This page is down or unavailable for maintenance. Click below to return to My Account page".I've tried on my phone, on my computer, different times of the day. Anyone else getting this?

Calls

I am unable to make outgoing calls or receive incoming calls

Porting Number - From Freedom Mobile - Missed 90 minute window

Hi all - I missed the 90 minute window text to port my number from Freedom so I'm not getting incoming calls or texts - wondering if someone can send me the porting number to call and re-trigger that process? Thank you!

No incoming calls or messages on my android

Hi! My name is Harman.I have ported my number to Public mobile from Freedeom two weeks ago.I am able to make calls but unfortunately I am not able to receive any calls or messgaes till now. Can somebody helped with it , I have submitted a ticket two ...

Cannot make or receive calls

Hello I have been with Public Mobile for about 6 years now, just wondering why all of a sudden today I cannot make or receive calls. I’ve tried all the troubleshooting related to my Apple iPhone and so now the support technician is suggesting I cont...

Can not call (both incoming and outgoing) Only able to Text

This happened this evening. I cannot receive any incoming calls and cannot call other numbers. Text messaging is still working. I changed to other phone to test. The same thing happened. I guess it is the SIM card problem. Who should i contact to sol...

i need to open a ticket to fix an error

how do i open a ticket?

payment not processing

I'm set up for preauthorized payment and this month it didn't work. I signed in to re-enter my credit card info and it still won't process. Says opps! error, try again later. My credit card hasn't expired, so I don't know why payment won't go through...

Resolved! Public Mobile testing VoLTE in south Alberta????

Looking thru my call history I noticed a name with [HD] behind the name.Quick google search says that call was VoLTE .Telus ie. Publicmobile testing the network???Very interesting3G shut down may be sooner than 2025.

can not make calls or receive and my account is active and fully pa

can not make calls or receive and my account is active and fully paid! I went into account which is supposed to be on auto payment by credit card and it showed a $4.00 credit. I went into system and made my months payment to see if that would help ...

need a port request asap

I need a request sent to Virgin right away. Have been trying to get this service set up for days on end...not resolved yet. Once the request is sent I will contact Virgin within 90 min. Each time you send it it times out because I don't see the reque...

no calls , just texts

can not send or recieve calls , but texts go through fine , I live in a very rural area , any help

Can’t call out

Is anyone else having issues with the phones not being able to call out

Resolved! Why can't I get new deals?

Recently saw a deal for 15 Gigs of data for $40 a month. If I sign in, I can't even see it as an option. Why are existing customers being given the shaft? I've been with Public Mobile for years, and affordability is lagging behind other companies. Ti...

Resolved! Can't make calls to certain numbers - 6UM1 errors to numbers that are working.

Hello, I am trying to make local calls and they do not complete. This problem just started today. I have unlimited minutes and my account is paid and up-to-date. An example would be a local call to and from my landline does not complete and reads ou...

Resolved! US add on with data

I have been purchasing a $30 roaming add-on that includes 3GB of data as well as unlimited texting for 15 days but I can no longer find that option under add-ons. There is just a 15-day unlimited texting one. How do I find that add-on again?TIA, ever...

Cant recieve calls

hi all so just as of 2pm today I cant recieve any calls without dialing 1 289.......first texting and i can make calls just fine I shut off roaming as thought maybe it thinks in longdistance, changed back to my old phone thinking was the devi...

Can’t receive calls or texts

I can’t send or receive texts but iMessages work just fine. I also can’t receive calls but I can call other people.

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