Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I have accumulated 42 points that I wish to add to my balance but idk how. In the beginning it used to use my points first before charging me but now points are just being banked
Does anyone know how to transfer from one phone to another using new sim (old wouldn’t work.)
I need invoice of my monthly bill which shows my monthly plan subscription
I purchased a duplicate add-on and need to remove one.
can i atleast keep receiving the SMS and calls while I am in INDIA?
Hi. I need to log in to make a payment with a different credit card due to my card getting scammed. but it will not let me log in. Went through the change password procedure but now just get error messages when i try to log in. very frustrating. ...
The credit card to pay for my phone expired and the phone is not showing up in my account anymore. How can I set up a preauthorized credit card to make a payment automatically every month?
a second thread not required
I can't log into my account because I forgot the email and none of my current emails receives the code being sent to change it. I need an agent to help me change the email for My Account
Hi, I've been experiencing this issue for a while and recently decided to see what was going on in the community. I often get the message "6UT1, this number is not in service" error code for numbers that I know are active. I tried calling my bank at ...
Hi There,We bought a new public mobile plan thinking we could use the esim, but the phone says it's not compatible. We went to the store and purchased a physical sim card, but we now cannot complete the activation. Can you please help us replace the ...
I want to return my money I never setup the e-sim, my phone is not compatible
This thread is about Telus and isn't specific to Public Mobile support.
Hello, Often when someone calls my number they get a busy signal or a message saying "this number is not connected" why would this be?Thanks
How do I log into my account if my phone is dead and I can’t remember the email account I used for verification?
i have tried every thing and even i could not get a straight answer from chat bot
I requested to have my number transferred from virgin on July 20... looks like this was done however Virgin does not want to cancel their service as they state that the porting out was not completed .Please check my account o verify all is working as...
I purchased a 15 day travel plan then the day I was supposed to cross the US border my dad ended up in hospital. Won’t be in the states for a bit now, can I pause my travel plan possibly indefinitely?
How to block add ons so my kids doesn’t add data because I got charged for 1 gig of data and he said that he never purchased it
Why is my Primary network still virgin mobile carrier virgin mobilemy Network is Public Mobile and carrier is Public Mobile
trying to activate SIM but cannot get into Public Mobile because it keeps sending a code to the phone which isn't working because there is no SIM in it.
Hello,I am setting up a sim card for my mum. I activated the sim and created her account. Unfortunately, I now get this message. She must have had an old sim/number that has since been lost and is not used, but we can't progress past this screen to g...
Do I keep my existing awards if I change plans
I have submitted two support tickets for the same issue, how do I even see their response? Is public mobile support a real thing? Can anyone tell me where to look?I'll explain the reason for support ticket here. I just got my plan, popped in the sim ...
Hi. I can't seem to log in to my account. at first it kept saying that the password is incorrect. I changed the password. but it seems like I do not have an account. after logging in, i get the message to complete activation. and 2 options. resume ac...
At some point between 11pm and 9am this morning, our phone registers no network coverage for my device and my family member's device. We are located in Ottawa and cannot receive/send texts or receive/make phone calls. Is anyone else experiencing this...
Whenever I try to call someone I get this message:Public mobile here sorry your number cannot be completed as dialed please check the number and try again.When someone tries to call me, they get (from a Rogers phone): sorry cannot be completed becaus...
I lost my I phone and have no access to the sim card. It has not been found.I need help to get the sim card and phone number transferred to the new phone. Please help. I have no access to my email so I cannot provide those details and have not been a...
@CS_Agent Asking for a friend, as she is unable to use her phone because it's on SOS. She purchased a plan and an esim. Her phone showed it was esim compatible, but hours later she received a message that the esim was not compatible. We've been tr...
I lost my SIM card and I am unable to request a new one. I have EversafeID on that prevents me from logging onto my account and even community (I had to use a different email to register to join). It keeps sending me a code when I try to log in to se...
