Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Promotions

If I change my subscription can I keep my promotions I have built ?

Resolved! Changing subscription early question

Hey everyone,I was thinking of changing subscriptions to a current promotion because of the deal and because I ran out of data and had a few questions if you don't mind.1) Do I pay anything extra for changing before my current subscription cycle? My ...

lost phone

HiLost my phone in halifax basin.Have a new phone and SIM however when I try to log into my account the self serve system wants to send a verification code to my old phone, which I obviouly cant get. How can I get into my account so that I can change...

What add-on to have and how to activate it, want to answer and make calls ,travelling to the US

Am travelling to the US and would like to know what add-ons i need and how to activate the add-on. I had a very bad experience last year. bought add on data(2GB and 3GB) and 500 minutes one time international bonus but couldn't make or receive a call...

Promotion subscriptions

I was looking to subscribe to the 50gb of data for $55 5g plan. Every time I select the plan it says I already have an active subscription, so I go to My Account to search Subscriptions and Addons, and only the standard plans will appear there, I hav...

Cancel Subscription but no access to phone number

@CS_Agent I had bought an e-sim a couple of months ago for a family member who was visiting us. It worked great for their time here but now they are gone and removed e-sim from their device. When I try to login, the system asks to verify my full acce...

Activating question

What's with this long loading time. For the app?

The Android app does log me in but takes a long time to get to the first page. Anyone else having the same issue? The status circle keeps spinning and spinning and spinning... No problem with any other app or my network.

Resolved! Rewards

Is it worth it to switch over to public points or should I keep my rewards??

SIM card got refunded?

I bought a SIM card this morning and suddenly it’s been refunded. Why?

Resolved! FaceTime and Pic Messages not working

I’ve had public mobile for almost a month, and just the past week I can’t send or receive photo messages. And FaceTime connects but can’t hear or see anything. I have an iPhone, data is on. Help!

Thank you for your payment / Plan renewal text message?

I used to receive plan renewal text messages thanking me for renewing my subscription, and I used this to reset my cellular data usage so I know how much I'm using each cycle. However, it seems that since May, I haven't received any of these messages...

Trying to login to account only takes me to a blank page with Forbidden AI

I can only reach a blank page with Forbidden AI at the top left. Cleared my browser cache/cookies, tried incognito browsing and a different browser without luck. Need access to my account to bump up my data.Someone posted this link which at least got...

Lots of Forbidden A1 most nights

Hi,Night Eastern Timezone after 12 am get lots ofForbidden A1Is it just my account or it means the site is under maintenance. I just wanted to check how much data i have left for the month and couldnt. Is there another way to check the data left for ...

Call control?

I didn’t even think to ask before switching, does PM offer call control?

Data

Why is my data cut off at 9.36gigs when I should have 20?

Troubles with subscription and my account

Hi, I have an issue to log in to my account. When I logged in, it shows "Resume the activation" or "Go to login page" and if I click any of these buttons, it shows a login page again and then if I insert my credentials, it says that they are not matc...

Payment history after porting out

I have just ported my number to another provider, which it appears automatically cancels my account and login details. Can anybody confirm this is the case? I want to be sure that I wont be charged by PM in the future. And then more importantly, how ...

Can't log into account to change credit card info

Hi all,I'm trying to help my Mom update her credit card info with Public Mobile. We thought she had a Self Serve/EverSafe account registered with her email, but logging into Self Serve with her email & password brings us to a page without any subscri...

Travel

Hi, I'd like to know if I can use my public mobile to call from US to Canada after I buy a Add-Ons.I live in Canada and I will need to call to Canada when I'm in US. Thanks.

Resolved! Even worse

I just checked my rewards, things getting worse: redeem 1G data needs 15points ( before needs 10 points ) and only good for 15 days. ：（（（

Resolved! log in

HelloI have an issue once I try to log in , it does not provide any access to my information.keeps me out of any of my information - I provide my correct password and get a text for code and it does not work?? thank you

No SMS sent or received

Hello there! Looking for some help: My husband cannot send or receive SMS messages if he does not have Internet connection (data or wifi). From what I understand, SMS messages are not reliant on Internet, so what could be wrong? Thank you in advance!

I Can't Seem to Delete My Account

When I login to my account there's no payment tab under which I can go and unsubscribe.

SERVICE

I LIVE IN NOVA SCOTIA AND JUST CAME BACK FROM NEW BRUNSWICK . MY PHONE DIDNT WORK THE WHOLE TIME I WAS THERE...I COULDNT TEXT , CALL, OR USE MY DATA . I WAS IN SAINT JOHN .WHY DIDNT MY PHONE WORK. IT DIDNT COME BACK UNTIL I GOT TO OXFORD NOVA SCOTIA ...

Resolved! Why am I charged Ontario HST 13% when I don't live in that province.

New customer noticed the charge on the first month. Have not been in ontario since the start of the plan. Credit card billing address is not in ontario either.

no data plan paid for over 21 days

Cannot connect to my Public mobile data plan. I get this message:"Public Mobile has no known provisioning website"August 20, 2023 19:52h

Issue: Your services are on hold

My services have been suspended, I'm not able to make calls or texts. Cellular service is completely dead. When I log into my account it says:"Your services are on hold due to the expiration of your subscription. If your services are on hold for more...

Locked out of account/SIM card not working

My SIM card is not working, but my account requires a two step verification system that is connected to my old number. I cannot log in to my account, and I don't know how to make the SIM card work again. My SIM card started not registering on and off...

Can't Login

After logging in I am asked to continue my registration, I click continue and it just goes back to the login page. Is there a way to reset my account so I can login?

Community

Forum Posts