Won't let me change payment method to a BMO debit/credit card

[perdu77]

I keep trying to update it and it just has the following error:

OOPS! WE ENCOUNTERED AN ERROR PROCESSING YOUR REQUEST.

Even before I subscribed it wouldn't let me use my BMO credit card to subscribe to my plan and now it doesn't accept my debit either. My Tangerine Debit was the only one that worked. Support didn't help me much they just said it was my problem and not there's and that they couldn't update it for me.

[dust2dust]

But then that won't satisfy the bank if it's the wrong postal code.

[perdu77]

interesting thought. I will try it with the wrong address haha

[dust2dust]

@perdu77- Then this could be part of the problem. Apparently this site stupidly uses Google for address verification. Yeah, a giant American corporation is going to know better than CanadaPost. Jeez.

[perdu77]

using a new browser did nothing

[dust2dust]

@hTideGnow- I thought about that too and then figured that he over-buys voucher value (as one does). But @brandin , you would also be accumulating a balance on that over-spend. Then the next time you could get a voucher for $7 less. Or $14. Or $10 and be up $3.

Adding - oh, this was for Brandin

[hTideGnow]

hi @brandin 

where you got the vouchers? it is free to buy vouchers from stores like Shoppers drug mart 

[brandin]

I too have had this issue for the last 3 months with TD. Transaction isn't flagged, tried both my visa debit from TD and my credit card from ATB, both do not work. Went through with customer support going through all steps, to no avail. I was left with the voucher option as they don't know what's wrong. Paying for vouchers is costing me an extra 7 bucks every time I need to re-up

[Mova]

Maybe give your bank a quick call? They might've flagged the transaction for some reason. Also try another browser.

[perdu77]

interestingly Google maps has the wrong code for my address so trying wouldn't matter haha

[dust2dust]

Oh that last line is interesting. I wonder if that's a new policy.

Can you try your address in Google maps? Is it a newer postal code?

Adding - lol yet customers can't remove the card themselves. Hello..

[perdu77]

My cards work on other sites and the postal code is also correct. ie. its PM problem imo

[dust2dust]

Still. For you to be left with that impression I'd still be interested to see what they said.

[Handy1]

@perdu77  I hear ya , just trying to trouble shoot to help 

[perdu77]

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@Chalupa_Batman wrote:

I would suggest either clearing the cache and trying again or try a different browser. This site is known for cache issues.

If you're unable to resolve this, please let us know and we will send you a link to contact customer support.

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I have tried on mobile and on PC browsers and it didn't work on either, but it might still work you are saying if I clear cache or try another browser? which browser should i use?

@dust2dust Yeah it was just a paraphrase lol

@Handy1 I don't want to buy prepaid cards I am trying to keep all my purchases on one card (credit) or my debit card from the same bank as my credit, so there is less work for me to do.

[Chalupa_Batman]

I would suggest either clearing the cache and trying again or try a different browser. This site is known for cache issues.

If you're unable to resolve this, please let us know and we will send you a link to contact customer support.

[dust2dust]

Can you post that response from support so we can all be amazed at that astonishing reply. Unless you're paraphrasing.

[Handy1]

@perdu77  You can also get a pre paid visa will work . Or you can purchase payment vouchers and load them *611