Community

Have I done the right steps to activate my phone

I'm not very tech savy so im not sure if I've done this right. I forgot i had to lock my MC because it was stolen therefore I forgot to update my public mobile account. I just updated it with the new information my question is, how long do I have to ...

Recently changed my plan to include US calling. Can’t call out. Receive some texts but not all.

Billing

I have a monthly service with public. Yet my billing isn’t monthly. It seems to come out a few days early each month. I’ve lost almost a month of service over past year 

Didn’t receive my SIM in the mail

Hi there I requested a SIM card and it had not arrived. It has been more than 14 days since its expected arrival. what do I do?  I made a ticket and they asked me to confirm my email but there was nowhere to do so. 

Public Mobile system suddenly doesn't support my phone（Purchased outside Canada）

OPPO A58 5G  with Android 13（Purchased outside Canada）It was temporarily unavailable 10 days ago, but was later restored. Now it can no longer be used. It's not the phone's problem. It's a problem with the operator's network.This phone comes from Chi...

Reward Points

Noticed that I didn’t get reward points for June payment.  Plus , my spouse received Happy Anniversary points that I didn’t receive and yet we have been with Public for the same amount of time.  Is there a way to get these rewards applied to my accou...

Service not working

Hi. So service didn't automatically renew lastnight. So I tryed going on my account to pay for it but its not showing subscription suspended so I can't pay for it to get my services back on. Plz help. Ty

Cannot Make Calls in US

New activation. US-Canada 50Gb/5g subscription. Now in US. Data and text work fine. Not able to make calls. Immediately hangs up. What is wrong?

Subscriptions

Why does my phone tell me I don't have an active plan on my account when my payment isn't due till the 14th? It's the 12th my plan should still be active.

No Service

Hi, I recently transferred my Public Mobile eSIM from my iPhone 13 Pro to new iPhone 15 Pro Max. It has been 2 days and I still have no service. I cannot receive/send texts and make/take calls on both phones. My new phone sees that I am on Public Mob...

Can't receive text messages

@CS_Agent I switched to Public Mobile three days ago, and since then, I’ve been unable to receive texts. I cannot receive SMS messages or send texts to anyone using an Android device, although I do have cellular service.Shortly after my switch to Pub...

Can I activate the plan later?

Hello.My contract with Fido ends on December 27. But I am interested in the current $36 plan from PublicMobile, which seems a good deal. I wonder if I can place the order now, but wait for my contract with Fido, to activate the plan with PublicMobile...

payment

I only used public mobile phone service for one day. Then I switch to another carrier. Should I pay for that day? and How?

Dropping calls

Hi I have a dropping call problem, so many times call drops and most the time on call change network 5G to 4G during call loosing voice distribuing and then drop calls?Thanks 

Receiving text

In december 2023 I transferred my phone number from Lucky mobile to Public mobile. My phone number is  ending at 3694. Accidently I asked to transfer 3964. Not much later we discovered this number belonged to somebody else. Then we asked to transfer ...

Will the UMIDIGI G9 and/or Oukitel C50 work on Public Mobile?

Hi I was wondering if the UMIDIGI G9 5G and Oukitel C50 would work on Public Mobile's network thanks, I was thinking of maybe buying one.After a quick google search it seems yes for the UMIDIGI?

New client

Just signed up and the esim I got in an email isn’t working. How do I get a new esim?

Times of texts and calls recorded

I have found when I check usage history the times do not jive with my time zone. I am in pacific time zone. Are the times noted in the eastern time zone?regards , Gary 

Plans

Which plan do I need for talk and text to and from Mexico and Canada 

@CS_Agent

1, had esim in old, now broken pixel. Candace's the number I had and therefore I can no longer my emails ****@****or.******@****, as well á the majority of everything else I had connected to that that number So I would appreciate it if you might rect...

778-xxx-xxxx is active or not?

Double billed.

Changed my credit card. Billed on both credit cards.  Help!  Cannot talk to anyone!  This has been going on for several months! Lawyer?

iMessage doesn’t work since travelling to USA

I recently went to the USA. I have a Canada/USA phone plan. Ever since I went my phone won’t allow me to send iMessage.  It says I don’t have an eSIM. My husband has the same phone and phone plan and did not have any issues. Nobody seems to be able t...

Lost access to my account

Hi there i recently change my phone and I lost access to my email and I can’t and the only way to retrieve my password is by receiving a text code sent to my phone number and cannot activate my phone number without my email , I was wondering I can tr...

Someone (maybe me) fat fingered my number, and my subscription and eSIM is associated.

Somewhere in the process of transferring my number from Rogers, the number associated with my eSIM had two digits of the exchange reversed, from xxx-493-xxxx to xxx-943-xxxx.    I believe Rogers transferred the number as I received the text and respo...