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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Keep getting expired credit card SMS, even though credit card hasn't expired

My autopay credit card was due to expire at the end of August. Mid-August, I updated the card details in my account. I received a text message on 1 September saying my credit card had expired (from 4013). I double checked and could only find referenc...

Connection

Someone was supposed to contact me yesterday to help me transfer my number to public mobile. Still waiting….

Locked out of account!

I have been locked out of my account for over a week now and it tells me it will reset after one hour. This is not the case. I need to get into my account and update my payment information or I am not going to have a phone! Please help.

Earned points not considered after shifting to new upgraded plan

My 5 Points are not considered when billing. I have been seeing this happen for the last four to five months. Can you please check and fix it?

New credit card expiration date is showing in my account, yet texts keep telling me to update

Hello,My credit card expired at the end of September. I received a new credit card and updated my information in my account (I have it set to auto-withdraw my payments each month), yet public mobile keeps texting me telling me the credit card on file...

Service slow

I've noticed my phone is dropping the network and when before the extact same area was fine this morning. Internet data 100 mbs and now like yesterday its less then 1 mb. I live in ontario.

NEW VISA CARD INGO

I have submitted my new visa card number as my visa had expired. I sent the information and yet they continue to ask me for my new visa card number...why...

Resolved! CS- help

Hi, I need help to reset my password -my account.

Credit Card Expiring Test Message

My & I got a text message saying our payment credit card has expired.I checked it twice and our card is not expired.Can you follow up on our behalf?

Resolved! How go i Update my payment info

no service

I just paid for a 40 dollar phone voucher and I am being told I have no service

Can't phone or text

My phone has stopped working after 2 years with Public Mobile and so has my daughter's?? No issues with paying by credit card for the last 2 years. Payment due today. No payment has gone through - not sure what's going on?? Need phone sytem turned on...

SMS with Certain Links Automatically Filtered and Not Being Received

Hello, I am having this issue where Public Mobile is automatically filtering SMS with certain links if they are sent back to back and I am wondering if anybody else has encountered this issue and had it resolved? When I looked at my phone number's U...

Many problems. Problem # 1

Some how my phone number has been changed to my wife's phone number. She just signed on to Public and now we have two phones with the same number. Is there any way to change my phone number back to the right one?

Resolved! Scam Calls

I'm just wondering - is there any way to "block" scam callers that are coming from a consistent location?Taking my account more seriously right now and looking through the records of calls in my account. Over the last month I've got callers from the...

iPhone hangup

Hello,iPhone hangs up on calls when the conversation reaches 1 hour. Can anyone help?Thanks, Steve

I switched from Koodo Prepaid - now I have 2 phone phone numbers...

I swtiched from Koodo Prepaid. Something in the transfer went wrong... On my online Public Mobile account it says my phone number is my old Koodo number. My Koodo account is closed. But on my phone, I have a new number showing as my phone number ...

Resolved! International Bonus Minutes

So apparently I've accumulated two different sets of international bonus minutes from past Christmases or something. Since there's no "help" button next to them, I just wanted to clarify what I think I understand for their use. (the points program ...

Resolved! Having problems again with MMS

Hi,Since yesterday, I have been having problems with messages coming from iPhones. It happened to me a while back, and I had to change APN settings. Have they changed again

Going to America tomorrow and I’m so confused by my current plan

Hey all, I see this question has been asked before but I see conflicting info in the answers. I’m going to the states tomorrow and I currently have the plan that says “Unlimited Canada-US wide minutes and messaging plus unlimited international text a...

Resolved! Promo Code

I registered for a plan yesterday, on September 30, 2024, but I forgot to use the half-price promo code. The code is AMZ4T2X7M. Can I still use this code today to get a half price?

Resolved! Can't seem to pay

I'm just trying to pay for my subscription for the month as I'm unable to make calls but there's no option to pay my subscription right now, any help with this would be appreciated

Us talk and text

I am unable to connect to a network. I have turned my phone off and on numerous times I’ve already wasted the first of 15 days I paid for

Ported Over, SMS does not work, iMessage fails verification

Hello,I ported my number over last night, it’s been about 12 hours and I cannot receive SMS messages (I don’t receive 2FA messages) and my iMessage fails to verify my phone number. I reset my network settings, turned iMessage and FaceTime off and res...

Can't log in

For some reason my payment this month didn't go through and my kids phone stopped working. I can't log in as it says user blocked.

double charge August 20th

I was double charged August 20. How do I get a refund or credit?

regarding my plan and add on balance

Hi After My 100 minutes are over, I was not able to use my add on balance of 500 minutes. Then I paid 5 dollars for another add on and now my new balance is 500 minutes, but I lost all the previous add on balance. Can I get that balance back please. ...

Connection issues

I recently made a new account however, it's trying to send me a verification code and is saying I'm not connected to the network when I try to make a call so no code comes in HELP!

How to increase number of rings iPhone 14?

How do I get my iPhone 14 to ring longer before going to voicemail?It rings maybe 3 times and goes to voicemail, this is unmanageable for me and really unsafe. I ran across the room, slipped on the rug, tripped on the cat, fell into the coffe table, ...

$2 discount for autopay

Hi, I am old customer, used to get $2 autopay discount, but have not got it for several months now. Can you please help? I do see I have reward points collected, is there options to chose autopay discount of $2 instead of reward points? Thanks very ...

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