Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi, I would like to ask on how to practically maintain my number. I'm leaving Canada for a year but I don't want to continue paying a monthly payment. I'm planning to just pay or load my sim once every three months. How long can I keep my number befo...
Where do I find my plan details? Amount of GB my plan?
I have a PC and cab't find a means to redeem points as credit to next bill? Is app required. I have 13.5 points. Example given is that 15 points is equivalent to $ 15 dollars. Is that the minimum amount required for redemption?
Hi,I tried porting my number from my previous prepaid provider but it did not work because i no longer have access to my previous phone number to receive the number porting verification text from my previous provider.I now realize that i would of hav...
Is there an outage right now? I am unable to make / receive calls.
I am just driving on highway 3 and I am able to select between TELUS and Rogers network. Calls, texts and data all work. Data is slow. And I am on PLMN 302720 with no reported outages from Telus within the area. Also public Mobile network works. Now ...
There's lots of old obsolete info on the forums about the old "Rewards". Maybe pm should do some cleanup on here since changing from rewards to points! I'm wondering if the 5% points back on payments applies to voucher top-ups or only card payments? ...
Hi there,I used to use Public Mobile as my provider, and now I need help accessing my old phone bills from May and June 2022.Please help me with that. Thank you.Ottavia N
It keeps telling me to try again in an hour and it's been two days helppp
Hi my account is not working. My account has $26 inside and my plan is $20 however after the payment it says I have a balance but still says my service is suspended. I logged in online and it says to resume activation but when I click on the button i...
I was a public mobile customer for years. Over a year ago I ported my number out to Rogers. Ever since that port out, my number has been blocked on Telus's network. Giving callers who are with Public Mobile, Telus, or Koodo a 5B1 error code indicatin...
My 3 year kids play on my phone he just keep clicking on public mobile app he changed my phone number just one hour ago how to I get my old number back today
Is there any way to increase the last name field length? My last name is hyphenized and I cannot fit the entire name :Aaaaaaaa-BbbbbI can only fit:AaaaaaaaBbbbbIs it possible to allow more characters?
A few days ago me and my two children switched from a shared Telus data plan to individual Public mobile plans. My son was able to switch to the new plan without any problems but when my daughter and I repeated the same steps, our old Telus plan neve...
Not received, while former carrier has stopped my mobile service. Need help urgently.
Hello, I'm having a hard time following the compatibility chart as it's in mhz but phone look up isn't listed that way. I've been to komvili (probably spelt wrong) but the phone model code isn't in the list of model codes.. So I figured I'd ask her...
I got a call today ( I just bought US/Cdn plan and activated eSIM today) that said my number had been used abnormally and it was scheduled to be cancelled today, anyone get this call?
I just got this US CANADA PLAN with 50 GB, I just want to confirm if I am in the US now and whether I can call a US number or a Canadian number without additional charge? THANK YOU!
Hello, I just signed up with public mobile after a friend sent me a referral link but once I activated my account the discount is not showing. How do I go about getting the discount?
looking how to get in touch with a real person ( phone number ) at public mobile as unable to figure out what they say to do to unsubscribe .
SIM card failed to activate, any suggestions.
This happen when I port number to PMI need to log in to my account to activate my esim but I can log inafter I log in with my email with email verification codeThere is one more verification code to my number but I don’t have access to itnumber cance...
Hi I recently ported over a landline number from Telus but can't send/receive texts or receive calls Please help
I am trying to transfer my line from Fido but the line just stay active with them where I have been using a temporary number from public mobile. It has been like this for several months although I said yes to the cancellation sms from Fido many times...
Trying to change my credit card for upcoming payments. But keep getting invalid postal code message
Can anyone tell me we’re I can find my anniversary date I really don’t know how long I have been here thanks
I saw there's a post on this from 2 years ago, but Wise does offer cards in Canada now. It has a Canadian address with a Canadian postal code.I can even see in my Wise account that Public Mobile checked the card to make sure it was valid, but I still...
