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Phone no more working

After I changed to the new phone number my phone didn’t work anymore. What can I do? Thanks

manhtran88 by Great Neighbour / Super Voisin
  • 2 replies
  • 0 Bravos

"Data" not working. Unable to use Internet.

"Data" not working. Unable to use Internet. It seems to have stopped beginning of this month. Logging into My Account, does not show Data although my PLAN has it and also seem to have lost 1 Gb Promo Data. Please someone help !! Thank you in advance.

sarikap by Good Citizen / Bon Citoyen
  • 20 replies
  • 0 Bravos

I have outgoing calls, but not incoming

Cannot receive incoming calls.It has been approximately 9 hours since activation.Number was ported over from a previous pay as you go phone.I have restarted phone several times, as well as reseated SIM card.Please help in getting the number completel...

myderwyk by Great Neighbour / Super Voisin
  • 6 replies
  • 0 Bravos

Resolved! Getting "number is not in service" message

Have had phone for just over 2 weeks. I can call out no problem, but when I misplaced my phone earlier today, I tried calling it with the landline and it said "number not in service". I came into my account to make sure I had the right number... coul...

grizmel by Good Citizen / Bon Citoyen
  • 4 replies
  • 0 Bravos


Hi I do not have incoming 

Mandi by Great Neighbour / Super Voisin
  • 5 replies
  • 0 Bravos

Resolved! Auto Pay/Pre Authorized Payments

for the 15$ phone plan with pre authorized payments, would you get 250mb each month of data AND 2$ off every 30 days? (ie, a 13$ plan with 250mb data)?

serwoo by Great Neighbour / Super Voisin
  • 7 replies
  • 0 Bravos

Service and Data not working on IPhone 6+

I have used methods I've seen online like resetting network settings, turning airplane mode on and off, etc. Resetting network settings worked twice, but after an hour or so it goes back to "Searching...".

O1505B by Great Neighbour / Super Voisin
  • 5 replies
  • 0 Bravos

When the moderator closes a ticket

I had a ticket which was closed after 24 hours of no response. I responded a little after 24 hours and would like to know if the moderator will respond or do I have to open another ticket?

Resolved! Payment date change

My payment date has changed and I have not made any account system changes. Can anyone tell me why a change to the payment date should change?

Resolved! Us to Canada

I have the 50 dollar plan. Im just to clarify if i can call Canada from the us.

Please help!!!

Plan now deactivated that used same credit card for months and months. Credit card valid and not expired. Tried another valid one says problem updating! WTF is going on?!?

brockster by Great Neighbour / Super Voisin
  • 14 replies
  • 0 Bravos

Data not working

I upgraded my plan recently and since, my data has not worked. I reset the phone, reset my network settings, removed sim card and put it back in checked the APN settings and everything else google suggested. Nothing is working.

Jessewylie by Great Neighbour / Super Voisin
  • 9 replies
  • 0 Bravos

Porting incomplete - semi-ported number

Hi folks, New to Public Mobile and have had an issue. The very last stage of activation, just after I hit submit on the last page, the system hung for a few minutes then an error was thrown up. Rather than trying to reactivate I waited for a while. G...

Doreenbjorge by Great Neighbour / Super Voisin
  • 11 replies
  • 0 Bravos

Resolved! Community Reward

How does the community rewards work? Do they apply automatically on my account?

sampatry by Great Neighbour / Super Voisin
  • 6 replies
  • 0 Bravos

Financial assistance

How can I get assistance relief for the month of July

Ki3 by Great Neighbour / Super Voisin
  • 5 replies
  • 0 Bravos


Got a phone call saying there is a conflict with some number and I can confirm the numbers somewhere on the website but I can not find it. Any idea where this would be?

vagabond8400 by Good Citizen / Bon Citoyen
  • 14 replies
  • 0 Bravos

Resolved! Email notifications for subscribed topics?

I saw a reply to a post where you can get email notifications for replies to posts I'm subscribed to. I looked under My Settings as the post said but couldn't find this. Did I overlook something? Also, I noticed that my email address shows as unverif...

bluejaywpg by Model Citizen / Citoyen Modèle
  • 33 replies
  • 0 Bravos

Resolved! Really frustrated

Just got my son hooked up with public mobile. The worker at the kiosk screwed up and did not put my referral code in. He also did something wrong with the account set up and apparently now the account doesn't really exist...according to the manager o...

SusieQ20 by Good Citizen / Bon Citoyen
  • 9 replies
  • 0 Bravos

UMIDIGI A5 Pro OTA update version V1.7_20200715

This morning, my A5 Pro notified me about a new OTA update. 2.5 months after the last security update in April.Changelog:Android Security Patch level updated (The EU version A5 Pro updated 2 weeks ago with the security update to March, 2020. I assume...

popping by Oracle
  • 5 replies
  • 1 Bravos

Charges ???

I joined Public on June 13 was charger 28.752 days laterer had to exchange for another simm card charged again 28.75In July was charged 12.65 Need an explanation of why the charges

Network Setting LTE or 3G ?

While talking to Telus this past week about another issue, they mentioned that all Public Mobile users should be using 3G instead of LTE settings.Is there something that I may have misunderstood as to the reasoning of their statement?

cossak2007 by Great Citizen / Super Citoyen
  • 24 replies
  • 0 Bravos

Resolved! $15 Plan, Auto Pay, No bonus data

My account does not seem to be getting bonus data? My Data & Add-OnsIf a feature is not listed below, it may have been fully consumed and no longer available for use. Data & Add-Ons Amount Used100 Minutes Canada-Wide Talk8 / 100 MIN I would expect to...

mrlayance by Good Citizen / Bon Citoyen
  • 7 replies
  • 0 Bravos