Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Looking at my account, I see my current plan doesn't mention how many points it gives me per month. I feel like there was a perk when I signed up to the previous promo. I looked in my reward activity and I see that I get the following rewards:Now, th...
Hi there,Trying to contact customer service.. When I go to send a PM it says "No Matches" for contact: "@CS_Agent".I tried ensuring I disabled any ad blockers etc, tried different browsers, no luck. Any issue known server side @CS_Agent ?
I purchased a subscription today. When I tried to set up my phone. It told me that my phone was not esim compatible. So they told me to get a refund
My sister has lost her phone. She wants to login to her public mobile account to report it, she has the details she needs to do that password etc. However when she tries to login the system wants to send a code to her phone to verify identity. So ba...
I have no cell service at all today is there a problem with the tower
HI All, Helping a friend to load money today to My account, found out that the traditional payment page is back and on longer paying via Chatbot. It is good for most people as it is a more normal way of paying
I have international long distance minutes. But when I try calling a Belgian number the call does not go through. Does public mobile international minutes cover making outgoing calls to a Belgium number? Or what about receiving calls from a Belgian n...
Hi I need help. I need to make an important call to the US. I couldnt add minutes because I was locked of my own account.
I used to get text messages for payment received, loyalty points and heads up for amount due. I no longer get these since about four months. Is there a way to get them back?
I was charged 39.10 on my account for no reason and need it back.
Does the US Roaming add-on only function on the obsolete 2G US networks?
Hello again. so MONTH 4 of somebody taking 2 payments of $16.95 out of my bank under Public Mobile!!!I took my bank info off this site to see if that would stop this insanity, but apparently it’s being done somehow. My monthly charge was stopped, an...
Mms pictures won't download. Can send and have data. I believe this happened a couple years ago and agent had to reset something. But no able to submit ticket.Getting the "OOPS" message
Hi There, I'm messaging on behalf of my daughter. Her Public plan expired and she is trying to make payment but its asking for a 4 digit code sent to her number. She cant access the code because her plan is expired. Please Help!
Looong time customer.. can’t even post here without using a vpn.. now.. can’t even call my neighbour.. without the roaming message …good work PM…….
Please how do I contact support? I don't want to use public mobile
Please help me how to check my voice mail in my phone, in my key pad there is no voice mail icon below 1
Hi,Please help look into why there were 2 payment withdrawals from my debit card on July 10 and my next payment won't due until August 10. Look forward to hearing back - thank you.F. Suen
Reset phone need new esim
Yesterday when I registered online initially, PM said my phone was compatible for eSIM usage (I have an iPhone 12 Pro). During the process, a prompt popped up on my phone saying 'Unable to Activate eSim' etc. After waiting long past the allotted 5 ho...
Hi! My children have the unlimited talk and text plan with a small amount of data. They are having trouble texting once the data has been used up. They say that they can’t receive texts? I don’t see how the texting is affected; it shouldn’t be.
Hi. My account shows that I have 3 GB of add on data and yet, I’m not able to use it at all. I have consumed my regular data plan and was hoping to use the add ons, can you help me? Thank you very much.@CS_Agent
My services stopped since last 4 days.
I want to strat my services.
Hi, My name is xxxxxxxxxxxxxx and I used publicmobile service. unfortunately I moved to Korean and couldn’t use your service no longer. But I have a problem of unsubscribing because I can’t get the code number which is needed for login when I try to ...
This is the number for Tim Horton's Tim card 1-866-846-2273. When I call it from my cell it says the number is not in service but when I call from a landline it connects with no problem.Tried just dialing 866-846-2273 and 0-866-846-2273 and both didn...
I was a bit discouraged that there was not Public Mobile instant chat but I am impressed with the time of responses in the private message feature they have! It is very fast and the staff is really nice! How has been your experience?
Is there anyway I can connect to a real human from Public Mobile? I need to cancel my port-in request because my old carrier said they couldn’t process my port-out request unless I cancel my port-in request first. The ticket submission page kept show...
I activated a new sim and transferred my number from Freedom. It over an hour and I have no service on either network. I also received a message from Public that I have entered an incorrect ESN/MEID number and someone will contact me. I did not recei...
Two referrals were almost in the bag, but they don't want to not have the option of paying through online banking. It's so simple! You just need to put your account number in the online banking system, and pay there! Why can't Public Mobile just acce...
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