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[Megathread] No Incoming / Outgoing Calls

Neither my husband or I can place or receive calls, but everything else works. Anyone else?

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! eSim to old Sim

I just signed up to Public. I still have the old sim from my old carrier. Can I change my new eSim to use my old Sim and stay with Public.

eSIM Activation

Hello, I just downloaded the eSIM using QR code, but having trouble with a status that's stuck on "activating"...

Dual eSIM with Public mobile

Hi,I'm starting a business and I'd like to get a second line on my current phone (iPhone 12 Pro w/ iOS 17.6 version). I have a public mobile SIM and wondering if I can purchase a PM eSIM as my business line? Do I just purchase this on the PM website?...

Resolved! can't activate phone

Just signed up, picked a plan, paid, activated. Got an email saying it was active, but I have no mobile service. got a message on the app saying to complete sign up they have sent a code to my new phone that I must enter, but since I have no servic...

Big mad.

If it's not one thing, it's another. Lol. I guess, you get what you pay for, right?Just found out that at least half of the people calling me are consistently getting a busy signal. Text come in late or not at all... Some calls and texts make it th...

Resolved! No talk in SOME places in USA

Hello,I frequently need to visit family in the USA. When I do, I always purchase a 15 day US Talk/Text/Data Roaming Add-On. However, the Talk service does not work reliably. In some geographic locations it works, and in some geographic locations it d...

Update payment method

I’m trying to update the payment method for my son’s subscription. The card we were using has expired and his service will be cutoff. Need this done today

Credit Card billing with USA address still not working??

I’ve been with Public Mobile sim for 8 yrs, when I enter my new credit card info I receive Error message "please enter a valid postal code". The Payment Method screen indicates “We accept credit cards (Visa, MasterCard, American Express), and debit ...

Resolved! Will i be able to call my wife's phone when both of us will be in USA

I have unlimited Can -Usa plan , wife only has unlimited Can plan .. if both are in the usa ,, will i be able to call her phone ? I know she will not be able to call me ..

Locked out

Hi there,My phone has been lost and I am locked out of my account. I want to cancel my contract with public mobile. I have already requested a stop payment at my credit card company. I may have been able to suspend my payments over the phone with pub...

Resolved! Porting but keeping PM account.

Is it possible to port one's phone number out to another carrier but retain their PM account with a new number?

Resolved! Did not receive confirmation SMS after number port

I just made the switch from Bell to Public Mobile yesterday and I had my number transferred to my new SIM. It's been about 9 hours since I gave the authorization for the number transfer, but I have not received any confirmation from Public Mobile tha...

Payment methods

Has anyone before me a payment over the phone to somebody question like an actual person? If so, is there a One 800 number or a Canadian direct line? Thanks in advance.

Call forwarding in Europe

Hi guys, im travelling to Europe. And we don’t have data roaming here. Anything I can do to forward my calls to another number? I followed the instructions online, but it didn’t work

Data roaming in Mexico

Will US data roaming package work in Mexico?

Need copy of bill/statement

I need a copy of my account statement so I can use it as proof of ownership/number/account.

Resolved! Charged with wrong subscription

I set my subscription to change to a better plan (6 gigs data unlimited calling) at the end of my cycle bu when the time came to change I was charged with a higher more expensive plan. How do I correct this?

Re: Payment cycle changes

Do you mean that, should there be 31 days in a month, that regardless of what date you set for payment, it is set to change, due to the 30 day payment cycle??

Resolved! Upgraded to 5G, iPhone still says 3G???

Hello,In regards to my Subject line, I’ve tried troubleshooting my problem:I went to my iPhone settings, Cellular, Cellular Data Options, then Voice and Data, but I couldn’t switch to 5G. (Still say 3G or Lite)I’ve tried Shutting Down my phone and Re...

Text and calls

I live in Alberta and are going to BC, can I receive text and phone calls with out being charged roaming fees?

Resolved! Not able to text

Hi new to PB. ALLis working well except not able to receive or send texts. Using an iphone 13

What are some exciting future tech trends to watch in smartphones?

Sim card not working been removed and re installed no luck

Removed sim card to see if it would fix not reading sim card also reset phone no luck what else can I do

I need to receive messages.

I am in Colombia I left my SIM card with a family member, But it is tough to bother every time I need a security code. I was thinking about an eSIM, I just bought a phone it is a (red Magic 9s pro) but I am not sure if it has that feature, I remember...

Public Mobile VS Koodo

I am considering switching from Koodo to Public Mobile if I can get a better deal. I'm curious what the main differences are between the two. I understand that they both use Telus for coverage which is important for me.What are the main differences b...

Resolved! less than 15 points

I only have around 10 points, can i redeem now?

Resolved! Traveling to Jamaica

While I am outside Canada and USA, presumably calls to my number will automatically go to voicemail. Will I receive any notification that a voicemail message has been left?Thanks!

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