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Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

United States add on plan

I purchased a US add on plan while I was in the US. But the data part of the plan did not work. I could call and text but when I was away from wifi I could not search anything.

Change subcription on Black Friday

HelloI've changed my subscription for me and my wife on Black Friday deal, as 34CAD for 40GB data for me and 29CAD for 10GB data for her. However, when the renew date came, those promotion plans were not applied to our account! May I ask what happene...

service

Why are we suddenly struggling to get service in our home? Been a customer for many years and never had an issue

Subscription not activated

After receiving my SIM I tried to activate my subscription by transferring my number from Koodo. On step 6 it just says "Subscription not activated." The only option I have on the app is to contact support (no live users any time I've tried). The bot...

Resolved! Hello

What Is an automatic payment?

Subscription Not Activated

@CS_Agent I have trouble activating my subscription. It stated, Something didn't go right while activating your subscription. Click below to contact a customer support agent.But whenever I tried to sign in, it just froze and nothing happened.

Forbidden a1 error trying to activate new account

Hi, I am trying to activate a new account and transfer my phone number. Midway through activating things on the app and the process failed and booted me back to the login. Now when I try to log in to the app, it just loops back to the log in screen, ...

Verification Codes not being received

Hello,I'm not receiving verification or activation codes from some apps such as Telegram to activate my account. I know they app is sending them because other people I know receive them, I've been trying since this weekend.... Help please

Resolved! Rewards

how much do I have to help to get rewards ?

Data still not working

I bought data and it’s still not working… says I have 3 days left to use data I paid for but won’t let me use… I used the AI chat bot and nothing it suggested worked

Anyone else not getting verification codes?

I have been trying to log into my PM account for over 2 hours now, and codes sent to my mobile are not coming through. All other regular SMS come and go just fine. Codes sent to my email to go through, but I can't get "full access" without codes se...

Overcharge

I have changed my plan to Koodo on Nov 25, 2023, however, public mobile still charged me by pre-pay on Nov 13,2023 $36.16 for a full month. Should there be any refund to me ?

Using a UK mobile phone in Canada

My wife and I will be visiting Vancouver Island from the UK later this month to visit family, staying for about 5 weeks. I would like to use my (unlocked) UK mobile while we are there, to keep in touch with people at home, family in Canada, and also ...

Porting number issue

Hi, I ported my number from Virgin to PM on Friday December 1. I not receiving all text messages or calls.. Some people call and it goes directly to voicemail and so.e texts I'm not receiving. I'm also not getting any secure texts from my bank and o...

Resolved! upgrading to new black friday plan issue

Im a current public mobile customer. I purchased a new simcard to switch to my new black friday plan. I tried to transfer using the app to the new plan with my new sim card and its not letting me activate without switching to a new number. Please hel...

Lost phone, cant' log into public mobile account

I am trying to log into my PM account, but it sends the verification code to the lost phone. The only other option is to call the lost phone number. How do I access the account if the phone is lost?

Resolved! Service on new number not working

Help required to please revert back to old number, whom do I chat with or call, Urgent help required

Transfer of number not working

I need someone to call me please.. I transferred the number from Telus. They have cancelled tte number on their end but it’s not working public mobile ???

How to know if porting is successful?

I'm currently porting in my number from Zoomer to PM. So far, everything seems to be progressing as it. I still have my Zoomer SIM card in my phone (despite seeing a handful of posts that Zoomer doesn't send a confirmation text). How would I know if ...

Plan did not renew

Hello, I'm trying to make a payment because this month my plan did not renew automatically and It doesn't let me do it manually, everything is fine with my credit card, can you please tell me what to do?

Does temporarily freezing a phone plan disrupt scheduled phone plan switch?

I will be travelling abroad and plan on temporarily freezing my account/phone plan. However, I have a phone plan switch scheduled to take place during that freeze time period. In this case, if my account/plan is frozen & auto pay is disabled, will th...

This company the policy for changing subscription is absurd

Upgraded to a different plan not realizing my plan had just auto renewed hours before. Upgraded on both mine and my husband's account. We were charged $35 each for renewal and then $45 each on upgrade. Put in a ticket and zero help, we are out $70I c...

Porting Incomplete help

I just switched over to public mobile and transfered my number, I got a message from my old provider asking for confirmation, I confirmed. I then got a message from public mobile stating they were having trouble transferring my number and would conta...

SMS

Hi I switched over to Public Mobile from Roger's last week and everything went fine beside one issue. It seems that i cannot receive group texts (sms) anymore (group meaning a mix of iphone and android users). I get added in groups but I don't see th...

New SIM card

How I can buy a new sim card from public mobile?

Resolved! Voicemail access while using US Roaming

I am on US Roaming (unlimited call and text) and I am trying to access my voicemail. When I try to access my Public Mobile voicemail, the message comes back that I cannot because I have used up all of my calling minutes. Obviously, this is not the ...

Resolved! New account issues

Hi there. I’m posting this for my boyfriend as he cannot log in to his account. I’m hoping a moderator or someone can help. he recently signed up and transferred his phone number but cannot log into his account. The website will email the verificatio...

Resolved! Paid twice for my pls

@CS_Agent I'm a new customer and have been charged twice.

I accidently pressed "cancel subscription change" and the plan is gone.

@CS_Agent please help me, I was scheduled to change subscriptions once my current one is done on the 17th. I was suppose to be getting 5g speed, 40gb data, $34/month. Please restore this, as I can no longer select this plan. I didn't mean to press th...

Help! I can't receive Calls and Texts!

I have an active subscription but i cant receive any texts or calls. When I check my history on my public mobile account, it shows that I've received texts and calls from my friends but I am not actually receiving them on my phone. Do you know how to...