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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Phone won’t work

My husband’s phone won’t work, he can’t call out or get incoming calls

Resolved! "Network error" message on mms 54kb picture message

Why can I not receive pictures from another android (Telus 49kb picture) user or different apple users (5 total 430-660 kb pictures)? The same "network error " flashes on each MMS text message. I have lots of data available and have taken my phone...

Lucky Mobile just increased their 3G plans to 10Mbs from 3Mbs.

Lucky Mobile just increased their 3G plans to 10Mbs from 3Mbs.Any word if PM will follow. Or even better, just do away with any 3G branding and just have all plans at same speed. Seems so irrelevant these days.

Charged twice

Hello,I noticed my visa was charged twice. One time on May 6 and then the 2nd on May 7. I did change my plan during the week.Can someone help me understand why the is happened? thank you in advance

Resolved! Where the Friend $10?

I just joined with a referral code my friend gave me. But your system charged the full amount. I was told it will be $10 off with the code. Did I miss any steps? Please helpOM

Can an ORACLE block and / or mark posts as SPAM?

Can’t get into my account

how do I get into my account when I don’t have access to my old email

Cannot make phone calls or receive them

Try to phone and it says “Hi, public mobile here. Sorry your call cannot be completed as dialled. Please check the number and try again.”Husband tried calling me and it told him he couldn’t get through because he doesn’t have a U.S roaming package. I...

Refund

How do I request a refund

Double Charged

I had put in a request to have my plan changed on next renewal date before my date had even came. I was having issues with the website as I think we all do, but It looked like it went through and my plan would be adjusted. However on the 15th when my...

Payment on suspended account

I am trying to reactivate my account, I have the funds, but each time I try and make a payment I get an oops something went wrong. is there an issue with your site or what?

Need US calling add on?

My account is topped up but when people try to call me it says that need a US roaming add on for their account, and when I try to call it says that the call cannot be completed as dialed. We all live in Canada with Canadian numbers. This is for multi...

voice mail

Hello tech folksI can't access my voice mailKindly guide me step by step how to set it up and my phone changed the settings to *86 and that is not allowing me to access my voice mail

$15 monthly plan previously 100 mb now still 100 mb, supposing 250MB?

Hi all:Been with public mobile for 3 years. When I first join, it's 100 mb. Just realized now it's 250 mb.Seems like good news but actually not because now I cannot access any data at all starting May 16, 2023.Previously at least 100 mb every month w...

Resolved! US data Add-On not working in Anchorage, Alaska

Purchased 1GB US data 15-days plan Add-On on May 16th.Cannot use mobile internet because data is not working second day.Current location - Anchorage, AlaskaPlease help

Invalid SIM card number

Need help activating my new SIM card please

International LD bonus minutes

I’m confused! I have almost all of my 500 minutes. I am travelling to the US next week. Can I call to and from the US using these minutes? Some answers have said the US is not included, others say it is.

Data not working

My data is not working properly on my phone. I have tried all the things you have suggested me to do. My data takes forever to connect and I think my data is being wasted while I'm waiting for it to connect! Any suggestions as I've already had to ...

PUK

why isn't the puk code included with the sim card?

Activation without US/CA credit card

Hello Public Mobile support,I bought two SIM cards which I wanted to activate in CA for me and my wife. Our credit cards are from Europe and can not be used for activation. Can I please give you via PM the SIM card nbrs and Email for you to activate ...

Resolved! Can you call 900 numbers with a PM phone?

Hello, Just got a PM phone for my cousin who has struggled in the past with calling 900 numbers and getting charged obscene amounts for it (he was with Telus at the time). Does PM allow calls like this to go through? If so, is there a way to get th...

T2A

I have this plan for a long-distance use only since I have another service to use for the other needs. It doesn't go through when I tried to call. Would you late my calls connected or do I have to cancel my plan with you guy? I don't know what to do ...

DATA INFORMATION

So I ran out of data on my phone today with 5 days remaining on this cycle. I bought more data ($80.00) it came off my card but its still saying data exceeded. What can I do?

Resolved! Top up is not working

I added credit to my mobile however, my service is suspended and I have the credit to cover the monthly charges

New phone

Got new phone, want to keep current sim card and phone number, can I simply put sim card in new phone and activate? How to do this?

second cellphone account

I have two cellphones and can only get one reactivated after credit card problem.

Getting a plan after pausing the previous plan

Hi, my mom is coming to Canada so I would like to get a plan for her for the 15 days that she will be here. I have a public mobile SIM card that I got for people who visit me. If I just buy a new plan, does this get activated right away? Thank you!!!...

US Add-ons

I have a $15 100 min/250MB plan which uses 3G apparently. Can I add and use the US Roaming add-ons to this plan? My phone is a Samsung Galaxy A71 which supports GSM/HSPA/LTE and 2G/3G/4G but is not supported by AT&T for data (already tried using thei...

i registed my email and cant access my account

cant access my account it tells me invalid email or password ....

New sim card and account but phone not working

I just inserted my new sim card, opened an account and activated my card. When I try to use my phone I get a message "not registered on network". What is wrong?

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