Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hello Noticed that you respond to just about every posting. Are you one of the community moderators? Is there a phone number that I can call? My account seems to take a very long time to load . It’s not my phone or data problem because my other apps ...
I had to cancel my credit card due to fraud operation. I recently uploaded information about my credit card on my account and paid for the next bill period, however I still don’t have serviceIs there customer service line I can call about that?Thank ...
Hello,My legal representative is requesting that I obtain my call and text useage logs from Public Mobile for the period of time from December 2020 through to March 2024. I realize that we can only obtain historical records for past 180 days on the a...
I purchased a 15 day u.s. roaming plan a few days ago and I am still unable to call in the U.S. I don't understand why this is not working. Please fix this.
i switched my service to pm and transferred my number. I waited two hours before i switched my sim cards. with my pm sim i can call people but i don’t receive any calls or texts. my other sim from old provider if i try it, it still works. i started t...
Hi,I am currently out of country and can not login my account since when I try to login I need to put 6 digit one time code which sent to my cellphone - and can not recieve this number (because of out of country). How I can solve this problem? Can y...
I've paid for my subscription and received the confirmation email with the receipt. However, when I log in and try to activate the account, it's asking to charge me again. Please help, I need to activate this account urgently and download the esim an...
After login i am getting THIS messageOops!This page is down or unavailable for maintenance. Click below to return to Login Page.
Trying to make calls and get answer “my phone is not activated in network.please help!!’
I'm new does public mobile offer wifi calling as I tried to enable it it says error
Hello Community.I'm trying to log in to my account. I make it through 2-step authentication and this is where I end up:Any idea if this is maintenance, or if it will end soon?Thank you,Benny
I was wondering just last week if there was somewhere that I could find some sort of "rules" or "dos and dont" for this Community. I couldn't remember receiving anything when I joined or saw anything on the website. So when people made reference to w...
could I have 2 community account with the same nu. ????//
I already have a Public Mobile account for my phone. I wanted to move my wife's phone over so I tried to open an account with a different email. Evidently I had already already done so so Public seems to have merged the two (I get me for both email a...
How long do I have to port over my old number after signing up for a line with Public Mobile? Asking because my old contract ends in a month but there's a promotion running and I might be interested in getting it.
I just transferred a phone number to Public Mobile using an eSIM...Should I remove my old physical SIM? How do I know if everything was transferred properly?
Does the $36 /month with international calls include calling to Singapore or only to China, Hong Kong, India, Pakistan, Philippines, Taiwan, and the UK? If the latter, is there a plan with international calling that includes calling from Canada to S...
I Need to port out my public mobile number to a new provider
I can’t download the app because my phone is from outside of the US in Canada, What am I supposed to do? I tried deleting all the Apple apps but they are due to expire only in a month.
Would I be able to make calls in the US while I am there and would that include roaming?
I recently switched to Public Mobile and now my iMessage won’t activate. I have tried everything, including contacting Apple (and resetting, rebooting, etc). Nothing is working. I also cannot set up my Hotspot. It says I need to contact Public Mobile...
Hi all,I'm going to be living in the States for four months for an internship. My plan is 50gb within Canada and US at 5g speed, with unlimited Canada-US minutes and messaging. Assuming I don't come to Canada for four months, will I run into any issu...
Didn't receive the SIM card
I used to be able o check my dms..etc..Now nothing loads with my data.:( For weeks..Also what are the numbers view usage history. ex 20. then -21 left?
I have to wait 30 minutes between messages for a response. I've been out of my service all day missing important calls and messages! I paid for my services this morning and now there's a bunch of trouble... just might have to switch company. The f...
Hello everyone,If I enable Live Voicemail, will I get charged minutes on my phone plan?
My mother is trying to login but her account is locked. She reset the password but still locked. This has been ongoing all day even though she waits the one hour. She needs to make a payment because her visa expired. It's needs to be updated so s...
