Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
as in the header ,,, My Wife and Son, are going to Jamaica, next month and would like to keep in touch me me,, the Father and HusbandIs there a plan for Minutes to talk and or Data to send Pics, and maybe FaceTime???Any suggestions welcome
Hi, On July 10th I was charged $32, I upgraded my plan on July 13th and was charged full $37 rather than the difference of $5. I would like that credited to my account. I’ve been billed every month since then, rather than correcting the error. My ac...
I'm trying to log into my account, I have multiple emails, and I'm not sure which one I used, I tried the forget email option, but I didn't get an email in any of my emails. How can I find out which email I used?
I'm currently in the US on vacation and I need to listen to an important voicemail but I can't access it or make calls. I already have Canada/USA calling included in my plan and the data works fine (I already turned on roaming). Any suggestions? For ...
Thanks for sharing this USA update @kb_mv I’m a brand new PM customer ($36/50GB Canada-USA 5G plan) and bought for the USA service. By reading the other comments it look like I have to find out if my iPhone 11 is VoLTE whitelisted. Is there a help a...
HiI have seen that some people have had a similar problem but I have just upgraded my phone and I am having this problem. I am not sure whether it is my settings or the public mobility system. I would be interested in what areas I might investigate...
I have paid for the plan but on the step 4 for there was an error and it says contact support team but support team is not there. There is just an AI boat and which asked me to put this message on community Possiblly as supporting and can reach me...
Public mobile just cut me off with no warning today. My credit card was stolen, so my account couldn't be automatically deducted. Now I'm trying to login and pay, but it won't let me login and then tells me I've tried too many times, so I have to wai...
Hi, I want to visit my hometown and stay there for three months, so I prefer to reduce my subscription amount and return to my current plan after I return to Canada. However, I can't find a cheap subscription ( for example, $15 or less) in the list; ...
my mobile data is not working. I am using Samsung s24fe. I already have tried switching off my device, turning on-off aeroplane mode, resetting mobile data and refilling APN settings.I have full mobile data on my account. There is no data limit set o...
Hi there, I've requested transfer number from rogers to public mobile last month, I thougth it was transferred successfully then, but then I realized the number did not transfer. I got an text saying somehting '... Looks like you entered an incorrec...
Noticed my service wasn't working this morning, then forgot today is my payment day and I got a new CC and forgot to update. I updated my subscription with my new CC and everything's good, but it's been about 2 hours and I still don't have service. R...
Both my wife and I are on Public Mobile and are getting quite a few texts not going through even though the recipients are recieving.Support is saying that it is a coverage issue, but, this only started
I’ve been a customer for 1 month and trying to transfer my eSIM to a new device but can’t login. System thinks I’m a new customer and new to activate again. I just paid so I’m not paying again. Can’t login and can’t get support through logging in. Ne...
I have a few questions please! 1. I added data twice this year on my phone and the payment came out of my account but I did not receive the data! Very frustrating. Why is this happening? I am afraid to do it ever again as I’ve already lost over $30 a...
Is it worth it to switch to this Public Mobile? I’m with Sasktel right now and I’m paying the arm and the leg for 30 gigs. I don’t go to the states often, but I do have a cruise coming up in January. I’m just curious if it’s worth the switch
Hello,I was recently on the $15 Talk and Text Plan but had decided to switch to the $20 3Gb/4G plan upon my renewal date (Nov 8). Seems like the plan did not change and payment has already gone through. I'm wondering if I'm able to change to the $20 ...
I just subscribed to Public mobile and imported my phone number from my previous supplier. When I call someone, they can see my imported number but when I text them, they see the new number associated with the new Public mobile Sim and not my import...
