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Stop an account

AlexanderB
Great Neighbour / Super Voisin

Hi my friend lost his phone and he doesn't have access to his online account how he can stop his number 

1 REPLY 1

hairbag1
Mayor / Maire

@AlexanderB 

he can log in to his account by using your cellphone. Download the PM app and he can sign in using his credentials. Then he can Report Lost / Stolen until he gets a new cellphone.

Added...alternative..use this link to message Customer Support to disable the plan until he gets cellphone replaced. They'll want his name, ph number, acct #, PM pin #..etc.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

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