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Hi help needed

Harsh22
Good Citizen / Bon Citoyen

I missed my payment today, I want to do recharge can anyone help here?

4 REPLIES 4

hTideGnow
Mayor / Maire

hi @Harsh22 

 you need to login toy Account and make a payment manually to resume service 

do you see a button Pay and resume now?

if not, use this link 

https://myaccount.publicmobile.ca/en/account/payment/funds/card

slusagm
Mayor / Maire

you missed the payment last renewal too, how you got it fixed last time? Was that problem on PM Autopay or your credit card ?  You can get a voucher and load using *611 for quick renewal 

Dunkman
Oracle
Oracle

@Harsh22 

More details would be helpful. Did you have a working credit card on file in your self service account?  Is pre=authorized payments turned on?  You should be able to load up funds manually equivalent to your plan cost and that should restart your plan.  Go to payment section.  

If no credit card, you could purchase a payment voucher instore (ie. Shoppers) or online (muskbird.com - service fee applies) and load up either via self service account or by dialing 611 on your phone. 

Handy1
Mayor / Maire

@Harsh22  Yes you can buy payment vouchers from recharge .com for a fee or without extra fee just buy from shoppers drug mart 7-11 or shell gas and load the funds *611 to resume service right away 

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