Thank you so much for making an effort to assist me. I reached out to client services and like a robot they repeated that I had to wait until the next renewal date. What is annoying is my payments have passed at 6:00 a.m. on the day that I decided to make the change after midnight the payment had passed already. The client service person and myself went back and forth with the person repeating the same thing over and over again to the point of rudeness so I complained where I could. I'm stuck with my existing plan until my renewal date 30 days from now. Once again thank you for your follow-up and assistance.
