I signed up for the service about 5 hours ago and transfered my number from Videotron. I still have no data and cannot call or text. However, I can receive calls. Anybody else have this issue?
@kacheson , the fact that you can receive calls means the phone is able to make a network connection. If you are having data issues, please confirm that the APN settings are correct and that mobile data is enabled and data limits have not been set and triggered.
As for not being able to call out or text, that could be an account set up issue that support will need to investigate for you. Hopefully you get a response within the hour as support hours end at 10pm eastern time.
@kacheson They usually reply 2-4 hours sometimes longer , I think they are overwhelmed right now with Black Friday sales unfortunately. Just keep an eye on your community inbox for their reply and they will get back to you
Hi there, yes I've tried rebooting the phone and reset the network settings twice. Still no luck. I've put in a ticket with support. Does it usually take this long for them to reply to tickets? It's been 2 hours since I've submitted.
@kacheson Have you tried rebooting the phone or reset network settings yet? Try that and see if it helps . Is still no luck ask support to refresh your account
