Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Require new eSIM

Having gone thru this before on my other line, I require a new eSIM after a failed activation and transfer last night. I will need a new SM-DP+ Address and Activation Code

Death of Account Holder

The account holder has died. How do we notify Public Mobile to cancel the account and pay off the final bill?

Unauthorized access

How can I get support for unauthorized access?How can I pay if I can't login?

Resolved! Account login

Hi there,I'm currently out of Canada and would like to resubscribe to my plan so I don't lose my number. I cannot log in to my account because I need a verification code sent to my number. Please help me get into my account.Thanks

Account Does Not Exist

HelloI'm trying to sign into my son's account and it keeps saying the password is wrong and when I hit forgot password it says it doesn't exist. His phone is currently not working and he just applied for his first job so I would like to get it going ...

Account holder purchasing new phone

I am an account holder. Have an iphone 8. Purchasing an iphone 11. What am i going to have to do with Public Mobile to initiate this process. Thanks. Irene4

Cannot enable call forwarding

I'm trying to enable call forwarding but I get an error message saying:"Call forwarding when not reachable for All Basic Services. Connection problem or invalid MMI code."Any advice?Rob

Resolved! Does Public usually match competitors offers eventually?

Example, freedom just started offering the same US/CAN plan for $45. I am just curious if public tends to follow the trends of their competitors. Thanks Everyone

Can not ativate

So i am not using an android device or iPhone. I have a Microsoft surface with lte and it will not allow me to sign in to my account. I got in and signed everything up and paid, system took my money but now I can't get in. Chat is no help as it keeps...

Eversafe Confirmation

Hey all,I’ve been trying to set up my phone but am blocked at confirmation stage since eversafe auto-saved the phone number Public a mobile gave me. It’s trying to text the number I am trying to set up, for confirmation to set up the number. I’ve tri...

Resolved! Cancel Plan with Inactive Email

How do I cancel a plan that now has an inactive email address? I can't get in to my account to make changes or see rewards extra because the email that I used to sign up with public mobile is now closed, as it was a previous work email. I am thinking...

Resolved! How to speak to agent/get help

Can anyone tell me how to actually raise a ticket or get in touch with customer service? I feel like you just go round in circles, needlessly complicated probably to put people off!Thanks for help in advance

Resolved! New or Refurbished Phones

Does Public Mobile sell new or refurbished phones?

How can I log on to Public Mobility if I can't receive the verification code?

If I am out of town, I set my phone to airplane mode. I log in to my public mobile account, can you send the confirmation code to email instead of text message? Thank you!

Resolved! New phone

I have an e-simm and I am purchasing a new phone. Can I transfer my number to this new device? TIA

Number Transfer not working

My number transfer request did not go through and I need a new one sent to me by my new service provider (Public Mobile).

Resolved! Why Is My August 16th Payment Not Reflected in Amount Owing

My subscription renewal for this month is August 30th, but I'm still showing that I owe 25 bucks. I made a $22.00 payment a week ago, and it shows up in the Payments History. However, I'm still showed as owing on August 30th.Last week, my balance w...

Esim

I was with you guy 7 years ago I really liked the services I don't know I stopped using you guys. What the difference between esim and the physical sim card

Why is my phone still on LTE after I upgraded to 5G plan

Hi Guys,I have just upgraded my plan from 4g speed to 5g this month but my phone shows that It is still on LTE, not 5g. I'm wondering why.

Account confirmation

Sometimes trying to log in I get unauthorized in the first two screens account and support other times it's just fine and everything seems to work anybody have this experience?

Anyone else have problems with delayed text messages?

So for the past month or two I have been having off and on issues with delayed text messages. Like I tried to log into my PM account today and it took 15 minutes for it to arrive. It doesn't happen to all messages usually ones from my wife or codes f...

New activation

I set up an account online for someone and the payment was successful but upon the setup process and error occurred and a message saying submit a ticket come up and that’s all that will show on the app upon login

PublicMobile blocking SMS

Hi,I'm trying to receive an SMS from Spain, and I'm confident that the message has been sent correctly. However, I'm not receiving it on my phone. I've already checked my configuration, and I don't have any blocking filters in place. The phone number...

Can-US plan

Hello,My son is travelling to the US for school in Texas, we reside in Canada. Will the Can-US plan allow us to text and call him from CAN to US and vice versa? Will be able to make calls and text others in the US? also, does he keep his data on whil...

add on data

Is my add on data used BEFORE my subscription data is used? I would hope so because my add on data will expire BEFORE my subscription renews.

Reimbursement

Hello I purchased an ESIM and a phone plan and it turns out my phone can't use the eSim so I uninstalled the ESIM expecting to be able to buy a sim chip at Walmart or any of the other stores that they used to be at I was unable to buy a physical sim ...

where can i get sim cards for free?

Just wondering if possible to buy public sim cards at free or better price.

Resolved! CAN-US plan, shows as roaming in US

Hi all,I'm currently in Alaska on vacation (live in AB). I discovered Public Mobile tonight, saw the CAN-US plan, thought it was amazing and figured I'd sign up for a month since I'm already in Alaska to see how it did.I've got the eSim setup and PM ...

Calls

How do I contact public mobile as I cannot make phone calls. It says my phone isn’t connected to network?

Sim card not received

I have not received my sim card and it's more than 15 days since I ordered it. Kindly assist.

Community

Forum Posts