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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Confirming identity through eversafe

I am trying to set up an account for someone else and everytime I enter the verification code sent to email I get and invalid code notification.Also purchased a sim card and data plan and when prompted to continue activation it tries making me sign i...

Resolved! I'm starting to understand now more and more....

I have a referral here who signed up, put all the information in she needed, then it sent the 6 2FA to her email, put in the 6 and then says let's continue signing up. She clicks on it and it goes back to log in. It's just been a vicious cycle over a...

Payment

HiHow can use my rewards to monthly payment. Can you help me to pay from my reward Thanks

Inquiry regarding being charged even though the subscription has not been activated

Hello there,I am writing to ask whether I am still being charged for a plan subscription even though it has not been activated. I am a new customer, just created an account, purchased a plan, and have not finished the account setup yet (not even sele...

Data usage

What time zone does data usage show up on phonewhy am I being charged data usage when phone is on wifi

Can't see the promotional plan

I am currently on the $39 4G plan. I want to switch to the $40 5G promotional plan but do not see it and would like to switch to it. Is anyone else having this problem?

physical sim to esim

@CS_Agent Hi, i have a physical sim card and active subscription but wants to transfer to esim be activated instead on my other phone.

Apple Watch?

Is public mobile ever going to be able to be used on apple watch?

Need puk codes

Can moderator message me

Talk

Purchased 15 day us roaming package and can't make or recieve calls....data is fine Anyone help

Switching plans

I have seen new plans offered (30 G for $40 ant 5G) and want to switch. But when I go to my account all I see are two options, both are at 3 G and less data. Can I not switch?

number transfer trouble

I transferred my number from freedom to public mobile (both are esims only) but my freedom is telling that public mobile has to re initiate transfer process manually as port process failed. how i have to recahout to public agents?

Resolved! $34 3-month subscription plan

For the 3-month 4G subscription plan for $34/month, it seems like we need to pay $102 up front for 3 months service. I have monthly discount on pre-authorized payment, referral and anniversary. Do you know if those monthly discount will be given to m...

Subscription Trouble

Why can't I get the $40/mth 30gb 5g subscription plan in my account? It only shows the $45/mth 40gb 5g and up? Please help. I'm currently subscribed on the $39/mth 20gb 4g plan. Thank you.

Visual voicemail

Is visual voicemail coming to all Public Mobile customers?https://www.iphoneincanada.ca/2023/09/18/apple-live-voicemail-public-mobile/

Anyone else find it strange?

As a consumer, we see offerings like, $25 for 1GB at 3Mbps speed, then $39 for 20GB at 100Mbps, then $45 for 40GB at 250Mbps... how come the gap is soo extreme between low tier service and high end with absolutely no middle? Would there be a service...

Call forwarding from outside the country

Hi,i forgot to activate call forwarding before traveling abroad. Is there a way to activate it remotely when the sim card is not working outside Canada? thank you.

Cannot change my payment details

Hi I want to update our credit card number , always “ saying try again later “ . I am very confused, please help to login in and change it immediately, many thanksWarm regards ,

Can't Login

Account created prior to EverSafe. Now, Can't login; Can't re-subscribe. I'm in a never ending password re-set loop. PLEASE help me login to my account. thank you.

Resolved! Password Recovery, locked out

User Locked Out after password reset and confirmation to enter gives me the User Locked Out error

Delay in Receiving My Public Mobile SIM Card

I subscribed to a plan with Public Mobile and also purchased a physical SIM card on September 7th. However, it has been quite some time, and I have yet to receive the SIM card (also,I don't know where to track the shipping progress.) Is there a recom...

Resolved! SIM an eSIM

Hi, I have an US iPhone 11 with an international physical SIM. If I get a PM eSIM will the physical SIM still work for making/receiving calls? Would like to have both numbers working at the same time. Like a dual SIM phone.

To suspend account

Can I suspend my A/c during the period I am out of country for five months. My phno is 1-###-###-####

incomplete mobile number port with no calls and sms coming

Hey, I initiated the switch to public just yesterday and while data is enabled and the internet works well, no phone calls or SMS messages are coming through, which makes it impossible to log in to the public mobile account or complete number transfe...

Resolved! Excessive usage of mobile data - while mobile data is not being used

My monthly contract renewed on Sept 10th and today (Sept 18th) I received a SMS stating that I'd used 75% of my monthly allowance. I hardly ever use mobile data - apart from Google maps location sharing. I cannot understand what can be using SO much ...

lost phone

ive lost my phone and have been locked out of account. got a new sim card and started a new account paid for first month and got a new number. phone isnt working as it wants to send a text to my old phone which is gone because its saying i have a joi...

Roaming plan for USA

I am travelling to the states this weekend (Friday to Sunday). I’m not sure if I need to buy the US Roaming Talk-Text for $15 or the US Roaming Talk-Text with 3gb data for $30. I don’t quite understand the difference/why I need the data. Can’t I use...

Can't receive phone calls or text messages

Hi, I recently switched to public mobile from Virgin mobile and I cannot seem to be able to receive texts or phone calls although I can call or send text messages. When I first transferred, i received a text message telling me there were some trouble...

US Canada Plan Questions

Can I not use pre-authorized payment to pay my bill? Are there activation fees or any other fees before I get the $50 US and Canada plan? I see only residence in Quebec can get this plan. Can residents from Ontario get this plan too?Thanks,Howie

Resolved! Son lost phone issue accessing account

My Son lost his phone in August and we can’t cancel his account or set it up with a new SIM card because he can’t access his account due to the authentication code being sent to his lost phone and not his email. Not sure what todo. We have been payi...

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