Community

Resolved! Unable to receive calls

I have been a PM customer for years with no problems. I am unable to receive calls lately because incoming calls go directly to voice mail. Any ideas what the problem is?

Resolved! US 1000 minutes not working

I am in Canada and my spouse is in the USA with a US phone number.   I had USA long distance as a promo and when the 400 US minutes ran out I paid the $15 for 1000 US long distance minutes.  Since Feb 22, 2023 I have used 30 minutes of the 1000.  But...

Resolved! Reset password

Hi there,I am not able to log in in my account.I followed the instruction on how to reset but the message was "there was a problem resetting your account, please try again."Please help me to log in. Thank you

Resolved! reset password

I am trying to reset my password and when I try to send the code to my email address, I never receive a code.

Resolved! Phone in London UK visit

Will my cell phone work in London UK for 8 day visit.  If not, what can I purchase on the Public Mobile plan to have cell phone work in London UK??  Thank you

Resolved! I puchased the US roaming add on but it is not activating.

Resolved! 15GB for $40

Good morning community , just noticed the 15GB plan for $40 does not show on the website anymore … so it appears this plan is done for now but I did notice in self serve the 20GB for $45 is still available so I’m wondering since I’m on the 15GB for $...

Resolved! Bonus for buying handset?

There was a promotion for buying a handset through PM (perhaps in Dec?). I think the bonus was supposed to be $5/mo for 6 months starting January. Two family members bought a phone and neither got the bonus in Jan or Feb (nor in Dec, but I'm not sure...

Resolved! If I switch my plan will I lose my rewards

Hello, If I change my plan to the 25$ or 35$ plan will I lose my Points and would the amount be 25 or 35 If I choose one of those as I am already a customer? Thank you,Fefe

Resolved! overpayment

i recharged my phone a few days ago, money was deducted twice from my account due to network disruption. I request to refund my money as i will not be using this number for a few months from next week.  Waiting for your response. Thank you

Resolved! PUK number

Hi. I’m not sure if my phone got locked or not but on my SIM card it says locked sim. It is asking for a PUK number. Please help!! 

Resolved! Can't make or receive calls

Hi. I'm new to this. My account says I'm active. It says a payment was due Feb 26. That's tomorrow and I am on auto pay and I checked card and it is current. Not sure what is going on. 

Resolved! add-ons for holidays

Hello, Everyone. I have been away from PM, realise it was a big mistake. Now i'm back ! I am aware that Black Friday has special deal for add-on, specially for data. Currently, im on 25 dollar monthly plan with 1GB data. My question is: is there othe...

Resolved! cant verify SIM card change

My phone was stolen and I am replacing the sim and putting it in a new phone,   i am locked out of my email until i can receive verification from google. verification must be donw with this phone number i can't receive an sms because my active sim ca...

Resolved! I am being charged more

I had full balance in my account according to my plan but they still charged me extra $13.44 from my auto payment card i need to talk to customer suppport  

Resolved! why I am being charged more?

I have the following package $55 20 GBdata at 4G Speed, Current Promotions: $20 off for 15 months(Promo Cycle: 4/15)According to it, I must be charged 35$, but why I am being charged $10 extra each month for plan ??  I would like to talk to someone o...

Resolved! Double charges for a month

Hi I got double charged for 1 month and I want my over charged money back. How can I do it? Please helps me. Thank you. 

Resolved! call forwarding to an 1-855 number no longer working.

I was able to have my number call forwarded to an 1-855 number for years up to sometime last year. (i hadn't checked in a couple months, but when I checked today, the call forwarding does not work anymore. The phone doesn't even ring, just sort of go...

Resolved! Dropped calls

Lately I have a lot of dropped calls and very poor reception, breaking up, etc.  My partner who uses Public Mobile as well, is having the same issue.  When we were with Bell Mobility this never happened.  Can you please provide an explanation.

Resolved! Billing Charges

Since activating my account July 21, 2021 it appears that my actual date in which my payment is taken out of my bank account ( I have auto payment) has changed substantially. Each month the withdraw happens on a different date, currently my Feb payme...

Resolved! Transfer number not completed

I just switched to Public Mobile, followed the steps to o transfer my number when registering my SIM card, however it didn’t work. I didn’t receive a text. Is there a number to talk to a live person?

Resolved! Deactivated my account

Hi, I would like to deactivated my account but I don’t have SIM card any more. The payment is still deducted from my auto payment and I would like to stop it too. I hope some one could solve this problem as soon as possible. Thank you.

Resolved! Activation

Why is my number not working?

Resolved! Cannot log into account

Hi there, my credit card has expired and when I try to log into my account, I cannot. I tried resetting my password and it gives me an error message. “There was an error resetting your password. Please try again later.” I’ve tried several times and i...