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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! New reward program

Hi! Just wondering what is the benefit of the new program and what is the disadvantage of it?? I don't have lots of points. I care about the referral rewards that I have (which is no change) but what about the future referral?? Yearly and royalty...

Calls

i am unable to receive calls and texts messages since yesterday.

Resolved! Paid but suspended

Hi,I have new account for public mobile.but I had to reactivate to the old account today so I paid this morning the cheap one on my phone.I can see the new subscribed plan on my phone. But I can't take the text from CRA.The website also says my accou...

Voicemail notification

Hello, Went on vacation 2 weeks ago so phone was in airplane mode. Prior to going on vacation I was receiving vm notifications but since returning and resuming normal service no notification has been received. I have an iPhone and the live vm is tog...

Data usage

I live in BC but am traveling in the US.My US add on plan is 3 GB. My base plan is 20GB. Im getting data use warnings that I've used 2.27 GB. What should i do?

US roaming

I have a 50.00 is talk text pkg and want to add US roaming. What’s the difference between 250MB and 1 GB and 3 GB?

Refund

Hello. How do I go about getting a refund on a now closed account. A payment was automatically processed on Mar 10th and I transferred to a new provider on Mar 15th. This is the only place I can ask as I can't log into the account anymore as it no lo...

Oneplus 12

Anyone using a Oneplus 12 and have VoLTE working? Only reason I am asking is because I see people on reddit claiming they are using Public Mobile with a Oneplus 12 and VoLTE is working perfectly so I'm trying to validate this from the community!Thank...

Resolved! Can - US plan

Can you call from USA to Canada when in the USA or is this plan only for calls while in Canada. Can you make calls using Data without incurring extra charges while in the USA? Thanks for your time and feedback! Have a great day Community!

Resolved! Retrieving Deleted Text Messages beyond Recently Deleted

Hello, How do I recover deleted text messages on an Iphone beyond the recently deleted setting?

Resolved! Refund

I changed my subscription few days after my billing date and paid full price for both subscription, will I get a refund on one of the amount paid? Plus I added data on the first subscription that I will not need on the one that I change to will I get...

No internet

my Internet is suspended, even though I have paid for my service

Resolved! esim not installing

website indicates e sim compatible. at time of installation message saying e sim not compatible.Would like to receive refund as esim does not work an cancel subscription

Resolved! Re: Scheduled Maintenance on March 17 - My account issue

I still can’t access my account. Thought the maintenance was supposed to be done now?

Resolved! Pre-authorized credit card payments

How do I remove pre-authorized credit card payments from my account?

Resolved! Community ticket ID number

How to get ticket ID number?

Resolved! iphone not connecting

hello how do i get my iphone 12 pro max to connect. I transfered today, it says active on my public mobile app, but I have no service still.

Resolved! Upgrade Promo plan inactive

Hi,I have recently upgraded on March 02 from my current $25/1G plan to the promo $34/50G data 5G with unlimited calls in Canada and USD. I chose the new plan to be active and start the next cycle payment, which is March 8. I even got confirmation b...

Calls to the US.

I just enrolled in a plan that stated '⁺Whether in Canada or the US, this plan includes unlimited calling, text, picture and video and messaging to phone numbers within and between Canada and the US.' I just tried to make my first call to the US and ...

Resolved! Travel for 2 months

Hi team,I will travel to another country for 2 months. So I would like to stop the payment during that time, could I ask if I just need to unsubscribe? And can I re-subscribe when I back to Canada?Btw, for the reward plan update, it's really a pain t...

Unable to activate

Shows Error XXX when trying to complete activation on my account

Resolved! Duplicate payment

I was charged twice on February 2nd and 4th for the amount of $20.16 on my Visa. Can you rectify this problem?

Resolved! Monthly bill

Seems like each month I lose a few days on my plan started on the 28th and now they are billing on the 12th

Porting and security issues

I want to disable automatic porting. I feel that this is a potential security risk. How do I go about disabling this feature so that I have to physically show I.D. when I want to port my number. From my research automatic porting is a security r...

Voicemail message does not play

When you call my phone and I don't pick up it goes to voicemail, but it doesn't play the message I recorded. It plays an automated message. I have activated the message I want it to play but it is not working. How do I fix this?

Long Distance

My account shows I have 499 of 500 international long distance minutes remaining.i am going to Mexico on vacation, can I call home to Canada free of charge using those minutes?Thank you

Physical Simcard

hi everyone, I would like to inquire about my order with my phone. Selected subscription is 50GB within Canada and the US data at 5G speed for $34. Account Name under xxxxx xxx xxxx with account #…..2181 and I didn’t receive my physical Simcard. Ins...

Resolved! Existing customer buying new phone which supports e-sim only

HiI’ve read through a few articles related to the question in my posts Subject line, but I just want to make sure I understand the process correctly before I buy my replacement iPhone. With my new device in-hand, I first install the PM app and then l...

Phone calls not coming through.

My contacts are trying to call me and cannot as they get a voice message that I am not available. I have not changed any settings on my phone, such as do not disturb or anything like that. Is there a problem with my service? I am able to call out and...

Help!

I took out my old sim card and replaced it with the public mobile sim card I received. I thought everything was well and my phone number would be ported from my previous provider to public, but I recently got a message from public that my number coul...

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