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Forbidden a1 error trying to activate new account

a_cros
Good Citizen / Bon Citoyen

Hi, I am trying to activate a new account and transfer my phone number. Midway through activating things on the app and the process failed and booted me back to the login. Now when I try to log in to the app, it just loops back to the log in screen, and on the web I get a "forbidden a1" error. It has been this way for about a day now. I have reset all the devices, reinstalled the app, and tried things with the new sim both in and out, always the same. Chatbot has been exactly zero help.
What else can I do/what are my next steps?
Please help!

3 REPLIES 3

a_cros
Good Citizen / Bon Citoyen

@Handy1  @hTideGnow Thank you for the link, I have reached out.

hTideGnow
Mayor / Maire

HI @a_cros 

Try to uninstall and reinstall the app and login 

and has it pass the payment screen yet?  If not, then just use another email address to create another login

but if it passed, and uninstall-reinstall didn't help,   please submit a ticket with CS Agent here:
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Handy1
Mayor / Maire

@a_cros  You can use this direct link to support to help 

send a  private message   To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
   

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