Subscription not activated

[gmjerry]

After receiving my SIM I tried to activate my subscription by transferring my number from Koodo. On step 6 it just says "Subscription not activated." The only option I have on the app is to contact support (no live users any time I've tried). The bot just tells me to sign in to My Account and submit a ticket, but my only option on the website is to download the app. 

So I have no options on the app, no options on the website. Anyone know what to do? I've already paid and have no access to any account controls.

[Handy1]

@gmjerry  Ok , you should get a reply with in the hour sometimes longer , but keep an eye on your community inbox for their reply , or you can use this link to the community inbox to keep an eye out for their response 

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[gmjerry]

I've logged on throughout the day and nothing changed. I was able to finally submit a ticket though so hopefully I'll hear back soon. Thanks though!

[gmjerry]

It's not a prepaid account. I was able to finally submit a ticket though so hopefully I'll hear back soon. Thanks though!

[Handy1]

@gmjerry is your Koodo account pre paid like PM or post paid . If pre paid you need to create account on app with temp PM phone number then get support to help you transfer it after activation . 

send a  private message   To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
   

[hTideGnow]

hi @gmjerry 

Logoff the app, wait 5 mins and try login again after the 5 mins

it should work after.   But If same,  please submit a ticket with CS Agent here:
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437