Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Tried activating using a physical SIM and transferring my number at the same time using the IMEI number of my old phone. Now I'm just getting a message saying that something didn't go right while activating my subscription and I need to contact a cus...
A few days ago under the 'change subscription' button, there was a plan for $19 / 1gb offered as a promotion. I clicked the 'change on renewal' button to get it when my plan renews in June. I just went into my account today and clicked the 'change s...
I moved near the Canada-US border and often my service now tells me I'm trying to call from the US when I am still in Canada so it refuses the call, will this change with this plan or does it just extend my free calling range to the US?
I was under the impression that under the new points program that PM awarded 10 points on your anniversary but as I just joined on last week I received an email today to participate in a survey. Below was one of the questions: Maybe the company carry...
When I go to settings my subcription cycle is April 24-May 24, but if I access My Account it is May 11- June10 & has a loyalty bonus that does not show up on my phone.
The description for the $40 75G plan stipulates unlimited Canada and US wide minutes. Does this imply that this plan provides free US roaming?Thanks in advance....
Hi,I used to get $2 off my monthly bill plus a 500MB bonus for using Autopay. Do I understand correctly that is no longer the case?Thanks.Brad
Getting an install error on my Nokia 2780 KaiOs phone when trying to download the allowable apps. Is this a data issue with PM or a APN configuration edit? Thank you
Sending (receiving seems to work okay so far with one group text) MMS not working on new Nokia 2780 phone with PM, need help please. Thank you. I have reviewed the APN setting suggestions in other chats, but some details are different in my phone set...
Hi Support,I can not change to the subscription $29/40GB.I saw it on the website, but I can not change. Please check and support.Thanks,Nelson
We need monthly invoice (Jan 2023 - Dec 2023).
Does the 19$ plan promo (1gb 4G) includes voicemail, caller ID etc.? Looks like it is not included when compared to the other available plans. Thanks,
Has anyone been having issues with their PB service in Scarborough?In the last week or so, I have been having trouble using my phone (Google Pixel 5). I live and work in Scarborough Ontario and I've been experiencing weak signal, calling out fails, c...
I'm at "review and pay" page and there is nowhere to add a payment voucher in the page.There is only credit card, promo code and referral code.How the hell do I add a payment voucher to complete the activation?And it would be nice if I could log into...
New subscriber here. During the activation process, at the point where I entered the cell number that I'm porting from Rogers, I got notification that there was an issue and that I need assistance from PM support.Before connecting with support I some...
Why is it that I can use WhatsApp, Facebook and Instagram but can't access search engines such as chrome or my apps on my plan?
I followed the steps to transfer my number from Rogers to PM using a physical SIM card and have waited more than 5 hours. I’m not receiving incoming calls or text messages so I know my number is not ported over. I answered the text within 90 minutes ...
I have tried everything to attempt to resolve the dropped call issues I have been having including multiple sims/ Esims, New Iphones ,reset network , change to 3G or 4G instead of 5g on or 5G auto and the list goes on . I have asked for a couple...
So a few months ago I subscribed to an unlimited data plan and now its nowhere to be seen, im wondering why this is no longer an option and why it was removed without notifying me of my plan changing.
I applied to transfer my number from Lucky Mobile to Public mobile when activated the esim card 4 hours ago. But so far, it didn't complete yet. How can I know if my transfer succeed or not? Now I can make phone call but can not receive call or text....
HeyIs it still possible to suspend your account for up to 90 days without losing the account as long as you remember to reactivate it before the 90th day by paying for a plan?
Hi there!I know there use to be a US roaming package I could add on to my plan for trips to the USA.I am not sure if Public Mobile is offering to other places like Taiwan?I know others would purchase phone cards where they go but I would be so much f...
Hi there,Just curious if others have had the same question. I have been with Public Mobile for many years because they seem to value customers with rewards for prompt payments, friends referral, and added bonus with each year we stay with them.Howeve...
How is that possible when I have a credit card on file in good standing.My email id is **@** My phone no is 1-###-###-#### . I would appreciate if I get an answer for this.Shobana
Hello everyone,Sorry I tried to search but couldn't quite find the information I was looking for.I remember reading about US Roaming Add On. Is that still available?How good was the connection in the US? Does it cover the whole USA or specific states...
Last summer (2023), I was in the US with the US Roaming add-on and all I could do was text (after manually selecting T-Mobile). Calling and data did not work.I've come to learn that US networks stopped supporting 3G/HSPA service in 2022. My PM plan w...
If I have Canada-US plan, can I make phone calls to a US number while I am in USA?
I switched to PM from Koodo about 1 month ago. Nearly all of my calls drop around 10 minutes into the call. I never had dropped calls with Koodo. It's happening with my new samsung s23 as well. I'm in midtown toronto so reception shouldn't be an issu...
I was charged twice this month, not sure how to fix this also really confused about the help line offered, seems to be a very confusing system that purposely makes it hard for people to get help! can someone let me know how to reach an actual Public ...
