Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Contacting on behalf of my mother who has lost her phone. Tried to log into her account but cannot do so because verification number is sent to her phone, which is lost.Is there anyone I can contact? The chatbot is completely usesless on this topic...
I moved two phone lines to Public Mobile, and the transfer process was straightforward. However, there is a peculiar issue: both iPhones can send iMessages to numbers not on Public Mobile, but when sending iMessages between the two lines we have on P...
What is the maximum UPLOAD speed of the 5G plans?
Hi, I am needing to update my payment information but I can't get in my account to do so. I tried to get in but it wants me to setup a new account when I already have one. Please help!
My phone is showing an SOS and i have an e sim card. Ive cancelled with previous provider. i cannot call
I lost my sim card in china. How can I replace the new sim card with same phone number in Canada?
Hello everyone,Need help. My family's member lost PM's SIM card during travel. We were unable to login into the Account. the only options on "Resend Code" are: Send via Text or Send via Voice Message. Does not matter how many time we click "Resend t...
Hi,I switched my monthly plan and then switched it again to a 90-day plan within 5 minutes. Will I be double charged for the monthly plan?
@CS_Agent I never recived my sim card in th email and when I logged in it said I had to finish my activiation. When I went to submit it gave me an error but charged my credit card again as well.
Hi, I changed phone went from Umidigi A13 pro to Umidigi A15. Now I can't send pictures or group texts anymore.Any help would be appreciated
I just signed on with Public, the SIM card i received is the wrong size. I need a Nano, received standard, was not asked what size I needed when I ordered it. Help, please! Thanks.
I received this offer today in my email. Limited time offer, Unlimited 40GB 90-day subscription for only $40/Mo. I can't find this option in the subscription plans.
I purchased a US add-on for data telephone and texting. I am in the US and the telephone does not work. Can someone help? Oh by the way, I turn the phone off and on as directed and still does not work. Data is on roaming is on.
Hello i bought the 300 international minutes add on. Is there an expiration date or do i have access until all the mins are used ?
Can you help me to change my email on public account ?
Please reach out to me regarding billing error. Can the moderator please message me.
Today, I went into my account. There was a note on the overview page. It said that my service was on hold. But I had never made a request to hold my service. Moreover, I was on automatic payment monthly. Could anyone tell me what was going on?Thanks
@CS_AgentHow can I get an invoice (PDF) for each month since I started service a year ago? The web page says one can get an invoice for past 180 days but once logged in I only see last 3 months (trying to change page at bottom does nothing)... please...
I am considering upgrading my plan but worried that I will lose the rewards I have gained over the years, what happens to my rewards? Do they stay?
Haven't recieved my sim ant put a service ticket in because i dont have order confirmation number I paid gor it Oct 10 2023 and still have not got it how do I get ahold of a customer service person
I made this account to set up a phone number for a family member that needs help setting up cell serviceevery time i click the plan they want it says this:WE ENCOUNTERED AN ERROR PROCESSING YOUR REQUEST.This may be due to a system error, please go ba...
Where is the 50 gb Canada-us for $45 plan?I get the email about it but I can’t find it anywhere!?
I tried signing up to Public today with the $50/month US/Canada plan. After entering my payment information, the credit card was processed and payment of ~56 dollars was made according to my bank.Yet Public notifies me that an Activating error has oc...
I lost my phone recently and I bought a new one with a new Sim card, but cannot access my account without having the phone code through eversafe, I'm unable to get code due to not having my old phone anymore and would like to be able to access my acc...
Hello,Everytime that I tried to make a call, it drops. I had a hard time looking for solutions. Thank you.
I’m am trying to put my account on the 90 day hold but the instructions say to go to payment options tab in my account.. There is no payment options tabGetting very frustrated with Public Mobile.
I keep getting SMS texts saying I've used 95% of my data.Samsung Galaxy A8 is showing 557 MB of mobile data usage out of 2 GB. (the 2GB is from an older previous add-on, but my phone is still showing it)But my regular account plan is for 250 MB. I a...
I think we should get more than 1 point for community rewards when it's so high to receive any rewards! Like maybe up it to 2 points per task completed etc.
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