[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! Not receiving phone calls but can make calls and send/receive texts
I just switched eSIM from an iPhone 11 Pro to an iPhone 11 Pro Max. Everything seems to be working fine except I am not receiving calls. I restarted my phone and checked settings and can find the issue. Any suggestions?
Charged twice
I was charged twice for the same account when I set it up. Don’t know how to get a hold of anybody to try and fix this.
Live chat screen doesn't fit device
Tried landscape and it doesn't work either. I'm on android. Any ideas?
Voice Mail - Incoming - from an 855#
When you receive a voicemail, should it not show on your account as an inbound call with time and inbound number calling?
Resolved! Transfer of number
Hi, recently joined and only managed to get to step 6 in the activation process. I tried to transfer my number from Koodo prepaid and only read afterwards that I nees to selwct a new no. in step 2 to do so. Now when I log into my account it only sho...
How to get a specific CS Agent
Does anyone know how to get a specific CS agent? I opened a ticket back in December and the agent at that time told me to reach out before January 16th to change my plan to something he agreed to. I have the messages and screenshots.. Now I reached...
Resolved! Lost my sim
Hi there,I stop having access to my sim card. Pls someone reach out to me to verify me and assist me with purchasing a new one. Thanks.
Cannot text to my email iPhone 14 Pro
I cannot text to my email since switching to public mobile from telus. I have an iPhone 14 Pro
Resolved! Why I see this screen? My number was ported and activated . I Can't access my account
I see the following screen. Actually during transfer of number from previous service provider, there was issue of receiving text message on my phone. Called previous provider Koodo , they manually ported this number to P_Mobile. Now I want to check t...
Resolved! Can't download eSIM after having phone number
Hello, Please somebody help me!!!I recently purchased an eSIM for my new Samsung Galaxy A35 5G from Public Mobile. During the initial phone setup, I was unable to download the eSIM. I then downloaded the eSIM to my wife's Galaxy A35 5G with the inten...
Resolved! Cancel within a billing cycle and refund?
If I cancel the plan or transfer by number out within a billing cycle, will I get the refund for the rest of the billing cycle? If anyone knows please tell me. Appreciated!
Resolved! Deleted esim
Hi, I deleted my temporary esim but it seems like things were not ported probably to my phone number. I now have no service. I believe I need to install a new temporary esim and port again?Thanks for the help
Resolved! Can my international call bonus be used to make local Canadian calls when I run out of minutes?
I'm on the 100 minute plan and have 700 international bonus minutes in my account. After I run out of my 100 minutes, is the international call bonus used to keep my ability to make calls active?
Resolved! Messed up and put in the wrong phone # to transfer and wrong alternate # . Can’t log in to change
Hi Totally my fault on this one. I transposed the number to transfer from, and gave a landline number as my alternative number. Now I can’t get the ever safe code to complete login and edit. my credit card has been charged and I have an account #,...
Resolved! Sorry, we're not able to process your payment at this time. Please try again later.
Cant renew my subscription, which is the $15 plan.Tried multiple times over past day.Just get this....Sorry, we're not able to process your payment at this time. Please try again later.Is Public forcing subscription renewals to a higher priced plan, ...
Resolved! About Transferring esim to a new phone
Hello, I hope you are doing well, I am currently a public mobile subscriber and I just recently got a new phone when I try to transfer my number to my new phone I get an error that says "Your Sim is not supported- your sim is not supported for e-sim ...
Resolved! New to Public
I switched to Public mobile 3 days ago. I can’t call anyone or send texts. Just the data works. What am I doing wrong?
Data down?
Today Westside of Vancouver have no internet data? Is the service down?
Locked Out of Account
I was locked out of my account several days ago on the first sign in attempt and have been getting the same result each time since then, no matter how many hours I wait before trying again. I am able to successfully reset my password but as I attempt...
Roaming plans for Europe
Any good roaming plans for Europe that work well with Public Mobile?
Resolved! Close a account
I have open a account on Jan 5 and fee was charged but I still haven't received the SIM card till now Jan 15. I try to contact your shop but can't find any source. I'm quite disappointed and want to close my account with fee fully refund.
Calls Dropping and No Cell Data Service
For the last week I have been having issues with my calls dropping when I make a call and when I receive a call. Also even though my plan allows me to call USA I have tried and calls are not going through. In addition what has been the worst, is that...
Resolved! I signed up in error, I need to cancel the plan that I did not activate yet
I signed up in error, I need to cancel the plan that I did not activate yet
Dose this plan has limited time?
Hi, I have noticed the plan on the website with a limited time label. I am curious whether the plan price would involved in the limited time, or just the eSIM card discount. Thanks!
No phone calls
Signed up about 5 hrs ago and cannot make or receive phone calls. No texting or data also.
Resolved! Checking Voicemail From US
I am in the US with a Canada/US plan on my phone. But I am unable to check my voicemail from my phone. When Iclick on check voicemail I get a recording that this number (*86) cannot be completed as dialed.
Can not log in app and website
Hi, my name is Wayne Chen, yesterday I did not log in the appEven though I changed the password, it did not display my account Please help me,thanks
No phone calls
Can’t make or receive phone calls
Is Private Messaging down?
Can't seem to PM a customer service agent. Is the PM system down?
