Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
How do I reach an agent about my Sim card issue. I need to speak with a human being.
Hi,So others on the line have been complaining about my voice sounding garbly on the phone, but when I hung up and tried calling again, it sounded fine. Does anyone know what might be the cause?
My phone is not working at all. I pulled out the sim card and put it back in but still my phone is not working. I have turned my phone on and off but its not not working. However, Public Mobile is still billing me monthly but I am not connected to t...
Hello,I paid already for one month of cell phone service in December, but you never sent me a SIM card. I cannot have your service without a SIM card. Send the card.
hi dear PM CSI manage four plans for my family. We are currently in the 0.5 GB $25 3G plan and I'd like to update all plans to the: For a limited time, subscribe to a 4G 30GB plan for only $29/month.* Offer ends Jan 9th.Unfortunately, we are NOT new ...
I was transferring my phone number to the public from Fido but I couldn't reply "'yes" to confirm transferring my phone number to Fido because I lost my phone and I was planning to move to public after all.when I try to log in to public my account, i...
How can I reach an agent I privately messaged an agent it's been an hour and no one respond.
Hello:I still haven't heard from Customer Service about having an activation fail (different issue).But what is disturbing is that I cannot fully log into my account. Due to the whole PM activation fail and subsequent non-support, I no longer believe...
How to transfer a public mobile number to another public mobile account?
Hi, how does the community interacting discount for a bill's total cost work exactly? Curious to know if anyone has been eligible for that discount and what did you do to become eligible?Thank you!
I had just attempted to do a number transfer and only issue I have found so far is unable to receive call(directly to VM), I did do the same thing with another phone and that has no issue, was just wondering if there was a way to start the activation...
Hi Sir or Madam,On Dec. 26,2023, I joined a 4 GB Data at 4G speed plan for $24/month online and I paid $27.12 including tax on the Dec. 26,20223) I received my SIM card on Jan. 04,2024I tried many times to activate my sim card as the last step to act...
I just transferred my phone number to another carrier. Does Public Mobile automatically delete my credit card from my account to ensure that no further amounts are charged to that credit card?
to request a sim card and enter my account I need my phone to receive the security code, only problem I lost my phone, so can't get to my account to request a new sim card or transfer the number because I don't have a phone this is kind of a catch 22...
I recently switched from Koodo to Public Mobile.I've noticed that certain numbers that call me don't cause my phone to ring, they go directly to voice mail. I don't see any missed call on my phone either from these numbers. Co-incidentally, one of th...
My phone is not working at all. I pulled out the sim card and put it back in but still my phone is not working. I have turned my phone on and off but its not not working. However, Public Mobile is still billing me monthly but I am not connected to t...
Hi Folks!was connected to Public Mobile network for two months. Travelled to South America over holidays and returned to Canada today. Phone will not connect to Public Mobile network. I used another eSIM while travelling but have since deleted it and...
I need customer service phone number - number hasn't ported over after 24 hours and we cannot log into our account because 1 time code does not come to our number and there is no alternative listed. we are porting 3 numbers and have the same trouble ...
@CS_Agent i have not yet received my sim that i ordered 10+ days ago.Please send it
My phone number isn't porting over from my old plan and I need my phone asap. The time in the top right corner keeps pushing back further.
I tried to switch my phone number to public mobile yesterday but missed the 90 minute timeline for responding to the text from my old provider. I need public mobile to initiate the activation but I can’t seem to get a hold of anyone! I purchased an e...
Hi, I want to transfer over to the other carrier: Fizz, however, the transfer is not possible as the confirmation message was not received. I call the Fizz and they said public mobile reject the request. Anyone can help on this. It have been couple d...
I am a new Public mobile user and I was trying to use an old fongo number. Unfortunately I did not know that it will require an activation code to confirm full access. Is there a way around this?
I recently ported my phone number from tigers however I can not receive phone calls or text. Rogers says my number is not ported. Can I have the phone number for the porting customer service. Been since Friday trying to sort this
Was there a free 2G promotion prior to Christmas? Previously Public had 2 free gigs and 200 minutes?
I am in the middle of porting my number over to Public Mobile and it was rejected. I would like to speak with a customer service agent to see what the issue is.
I got a refund on US add-on, but I cannot see my refund in by account , where it should be show .thank you.
Hi everyone,It has been quiet a while that I have been trying to subscribe for authorize payments, but whatever I try I get this error message and I'm really frustrated this, do you guys have any idea what to do about this? Thanks in advance!
We cannot get the code, because his phone is lost, and the email on the file is an old one he no longer have access to. Please help.
Does PM support Call Control like Koodo does?
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