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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Update credit card

How do I update my credit card ?

plans

For the last 3-4 days I haven't been able to contact anyone at Public Mobile....even the live chat. Is anyone experiencing this too. Is there a phone number that takes me to a human??

PMwebsite really so slow

why PMwebsite always so slow? what's the fast way to buy add on?

New activation

I set up a new subscription with my own unlocked phone and want to keep my existing phone # . ( I had both when I signed up with my existing carrier) I went through all the setup steps with Public Mobile and the payment went through my credit card an...

why no more add on data can ues more than30 days like before?

why no more add on data can ues more than30 days like before?if only 30 days no more meaningful.

Carry over data

It would be nice to be able to have unused data carried over to the following month

why app show errors

why app always show errors

Where can purchase a new SIM card in store?

My Friend wants to purchase a PM sim card from Walmart or London drug but was told there are no more sim card in those store. Do anyone knows what happened?

Affordable 5G Plans in Canada?

Now that we see these 30GB cap, 5G plans at $40 you think we can have lower caps 2GB or 3GB or 5GB at lower price points $15-30??https://mobilesyrup.com/2023/08/28/public-mobile-offers-40-30gb-plan-for-a-limited-time/No... go directly to jail, do not...

Error Code 820: Payment went through but Activation incomplete

@CS_Agent Yesterday I tried to open a new account with Public Mobile and at the payment stage, I got a message saying that the payment went through but there was an error (Error Code 820). I have not received any email that the payment went through ...

Resolved! referal number

Hello, I was subscribing my son's number with a referal number from his older brother, but it directly go to payment and i was not able to be back! Can we get $1 deduct montly?can you please check and let us know shortly thanks

Resolved! @CS_Agent transfer number error

@CS_Agentyesterday I initiated a phone transfer process but recieved the following message a little later (Aug 28th 21:27 CST). No one has contacted me yet.Hey, it's Public Mobile. We're having trouble transferring your number. Looks like you entered...

@CS_Agent

Tried to submit a ticket it won't let me. I have a 90-day plan that I want to keep I was considering changing to a cheaper plan so I had set it up now I want to cancel going to that plan and I do not see it in my account can you guys make sure I keep...

@ links to members

I'm having trouble finishing my registration. I can login the I need to resume activation. it ask me to login again and say my email and password doesn't work. My phone is not esim compactable so I had to order one. I have it now and unable to use m...

Canada US 40gb plan

Hello, just switched to this plan I was just confirming that when I travel to the USA with this plan I still need to buy the roaming add on? Or does this plan not require a us roaming package? Please let me know

Resolved! New Plan

There are great promotional plans for new activations. It's not fair to current subscribers.How do I change my subscription to a promotional plan dedicated for new activation when it's not an option on my account?

Login Error

hiI am a student in canada. I cant seem to login to public mobile after the rebranding. everytime i login its asks to change the password and even then i can't see my plan details.when i first changed my password it showed me my mobile no. but it wou...

can't add us roaming $10 for 250 mb plan

The option of 250 mb US roaming data add-on option is not available both online and on the phone. Please fix it as I am heading to the states in a few hours and I need US data. Only the US Roaming - 1 GB Data (15-day) for $20 or 3 GB for $25 plan are...

SIMore Router for your PM SIM for calls and SMS text around the world

I just receive this new product by SIMore for a new router by leaving your SIM at home while travelling anywhere in the world and still receive calls and SMS texts for iPhones and Androids.Item is pricey but calls and texts goes to your registered ac...

eSim activation failed, now I can't login to EverSafe

Hi,I'm new to PM and porting my number from Telus. I received a text from Telus asking me to confirm that I wanted to transfer my number, which I did. However, when activating my eSim, it failed at the end and told me to contact tech support. My ph...

iPhone texts in Europe via email

I know no roaming in Europe, but doesn’t iPhone have a setting to send and receive texts via email? In other words if a person sends you a text it’ll arrive at your email Apple ID?

can't receive code

I lost my SIM card and I've already bought a replacement but I can't log in to my self serve account to transfer my subscription. It sent a code to my phone number but I don't have a SIM to receive my code and it doesn't have an option to send the co...

How does Work? Don’t have the My TELUS app? Text "SECURE" to 54555.

Logging in

HelloI am unable to log into my account to activate my sim card. I have changed my PW multiple times which only directs me to my profile, from there I click on complete activation and I am directed to the log in page. I type in my email and PW infor...

Number transfer error

Hey friends. So I switched over yesterday from virgin. I followed all the instructions, replied to the text message within seconds. However something glitched. My esim is active I can make calls send texts all from my number, however when people call...

Add-on for US bought ,how to activate when in the US?

Travelling to the US tomorrow for a week, bought add-on($30) for calls and Data. Just want to know what I need to do when I get to the US.Help needed.should I just go to the mobile networks ,network mode (5G/LTE/WCDMA//GSM) after turning on Data Ro...

20 gigs of data gone in 5 days, I don't understand

Hi please help me, about two weeks ago, I started having data issues, which I never had before.I bought the extra 1g of data, 3 times, total cost $45 each time it was gone in one day.So then I changed subscriptions to the 4g plan with 20gigs of data,...

Resolved! Need help completing number porting

Hello, I just ported over my number but I was told that the process was not complete because the IMEI number I provided was invalid. I've been trying to get in touch with someone to assist me with this but to no avail. Can I get some help?

Resolved! 5g not working

Subscribe yesterday to 5g plan and 5g is not showing as an option on my iphone11. Only LTE and 3g. Can someone please help me? Thanks

unable to login to new esim account

So I tried to activate the esim on my phone and failed. So I then tried on 2nd phone and fails too.I can try to share whatever you need

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