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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 12414 Views
  • 111 replies
  • 29 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 23502 Views
  • 183 replies
  • 25 Bravos

Resolved! Request for receipts

I would like to obtain receipts for,1. Cell phone that was purchased on April 21, 20232. Monthly plan fees Both receipts need to contain the followings;1) Vendor name2) Item/Product3) Customer name I am unable to locate the above in "my account".  Co...

Schnee by Great Neighbour / Super Voisin
  • 223 Views
  • 1 replies
  • 0 Bravos

Resolved! Finding account number

Need assistance getting my account number for my phone number, unable to log in as I dont have an email activated or online account but I have my phone number which is still active for this month

jmorain124 by Great Neighbour / Super Voisin
  • 241 Views
  • 4 replies
  • 0 Bravos

Resolved! Moved & Updated my address - HST still applied to Billing

Hi, can anyone help me with this query? I have moved to another province (AB) and updated my address in my account but I am still being charged the HST. Can someone tell me if I have to change my phone number for this to take effect? Thank you.

jpclarkie92 by Great Neighbour / Super Voisin
  • 228 Views
  • 2 replies
  • 0 Bravos

Can’t make or receive calls

I’ve done all the troubleshooting and I still can’t make or receive calls. This has been an ongoing everyday issue for the past month. Sure take my payment regularly tho

cevanluven by Great Neighbour / Super Voisin
  • 161 Views
  • 2 replies
  • 0 Bravos

Resolved! VENNGO Perk

Hi,I have a VENNGO discount code for Telus. Will that work on Public Mobile or not?  Thanks

alimahdi2 by Great Neighbour / Super Voisin
  • 246 Views
  • 2 replies
  • 0 Bravos

Resolved! Not working add-on

Since last Thursday I can't call internationally. There was an active promotion in my account (500 mins Canada Wide Long Distance Minutes Bonus) but I couldn't make calls anymore. I also purchased 300 mins International Long Distance add-on yesterday...

shpourdahrany by Great Neighbour / Super Voisin
  • 277 Views
  • 2 replies
  • 0 Bravos

Resolved! 1 year Warrenty

I would like to see if my phone is still under warranty.

mayfsw by Great Neighbour / Super Voisin
  • 309 Views
  • 7 replies
  • 0 Bravos

Resolved! US Roam-Talk Txt 3 GB Data(15d) not working

I bought US Roam-Talk Txt 3 GB Data(15d) but I could not make any calls when I was in NY last week.  Roaming was on.  2 questions: 1. Why didn't it work? and 2. How do I get a refund?Thanks,

DG3gig by Great Neighbour / Super Voisin
  • 279 Views
  • 2 replies
  • 0 Bravos

Resolved! Error Oops! Something went wrong, please try again later.

Whenever I try to reactivate my account or pay my account bill off it gives the error in the subject. I can't get a hold of anyone with public mobile. I tried getting through help but they need so many verifications that I can't get through. I tried ...

rahoney by Great Neighbour / Super Voisin
  • 347 Views
  • 3 replies
  • 0 Bravos

Resolved! International calling minutes

I had international calling minutes along with my plan but for the last 2 months I don't see them anymore. Is it not available now or do I need to purchase add-on for that? Earlier it came with my plan and I wasn't paying additional

sramalekshmi by Great Neighbour / Super Voisin
  • 243 Views
  • 2 replies
  • 0 Bravos

Resolved! Unlimited U.S bundles

These say they are unlimited but i'm not sure how long they are valid. Is this longer then 15 days?

christinand by Great Citizen / Super Citoyen
  • 164 Views
  • 1 replies
  • 0 Bravos

Resolved! Deactivated service

I have a phone number and plan with Public Mobile. I havent paid my plan for couple months coz I was out of the country. Now I cant log in my account to reactivate my plan and service. Any one knows what to do?? Thanks!

Duongha by Great Neighbour / Super Voisin
  • 322 Views
  • 6 replies
  • 0 Bravos

Resolved! My phone number calls someone else

I recently got a new sim card and a new phone number. I can send and receive texts with this number. I can call using this phone number. But when others call this number, someone else answers. 

bjbruno by Great Neighbour / Super Voisin
  • 219 Views
  • 3 replies
  • 0 Bravos

Resolved! Sim Card

It has been 12 days and I haven`t received my sim card

Rosshughes by Great Neighbour / Super Voisin
  • 413 Views
  • 8 replies
  • 1 Bravos

Resolved! US roaming Add-on - can't make calls/texts

Hi! I'm in the US now (Chicago, IL area). About 2 hours ago I activated the US Roaming Talk and Text Bundle add-on (15$ for 15 days). This is what I see on my Account Status page: I can receive calls and texts from US, Canadian and international call...

JoelleY_0-1683641581327.png
JoelleY by Good Citizen / Bon Citoyen
  • 1556 Views
  • 12 replies
  • 1 Bravos

Resolved! No incoming call and text

I activated nearly 24 hrs and ported my old number from different carrier but still cant receive calls and text. I am expecting a call today. Can anyone have an idea?

babybatara by Great Neighbour / Super Voisin
  • 387 Views
  • 9 replies
  • 1 Bravos

Resolved! Activated new account but plan is not the one I chose

Hi everyone, I activated my new account yesterday, with number transfer and all. I selected the $40 15gb promo, however my account shows a $40 no-data plan as active. I already made the full payment, for data too. In my payment history, it looks like...

F43 by Great Neighbour / Super Voisin
  • 343 Views
  • 7 replies
  • 0 Bravos

Resolved! Funds in my account

How can I have the fund’s in my account be credited back to my visa?I have already enabled automatic payment withdrawal. Thank you

AlainBoyer1_ by Great Neighbour / Super Voisin
  • 370 Views
  • 8 replies
  • 1 Bravos

Resolved! Authentication Portal Down?

Wanted to purchase a US Roaming plan but couldn't get authenticated ("This page is down or unavailable for maintenance.")  Upon refresh it keeps going back to the "page down or unavailable message."   

EWS by Great Neighbour / Super Voisin
  • 238 Views
  • 2 replies
  • 0 Bravos

Resolved! not receiving calls or texts

I activated my phone over 24 hours ago and am not able to receive calls or texts. Email is working. How long after activation should it take before this is working?

jaydee75 by Great Neighbour / Super Voisin
  • 506 Views
  • 9 replies
  • 2 Bravos

Resolved! U.S. Data Plan Paid For, Not received

Recently Paid for U.S. Data/Calls/Text but was not able to access data while in U.S. Spinning circle icon on my phone kept turning when I tried to use the internet, but could not access anything. Followed all the steps on the public mobile community ...

phogan by Good Citizen / Bon Citoyen
  • 309 Views
  • 3 replies
  • 0 Bravos

Resolved! Need to disable auto-pay, can't receive SMS, no response to ticket

I left the country and need to disable auto-pay. My public mobile simcard doesn't work here obviously, I can't sign in to self serve account and the ticket I created to request assistance hasn't received any response. I can't even tell if the ticket ...

Chyouvszdes by Great Neighbour / Super Voisin
  • 551 Views
  • 10 replies
  • 0 Bravos

Resolved! Not Valid Canadian Number

Hi, I tried to activate the sim card, got to the end step where it was going through a checklist but it couldn’t verify my number. When I tried again in the 2nd to 3rd step where it gives me the option to register using my current number, it now says...

stevie_gg by Great Neighbour / Super Voisin
  • 475 Views
  • 5 replies
  • 0 Bravos

Resolved! Transfer number

How to make sure my number is transferred?

nsobhan by Great Neighbour / Super Voisin
  • 383 Views
  • 5 replies
  • 0 Bravos

Resolved! Urgent problem with my SIM activation

Dear Public Mobile Customer Support Team,I am writing to express my frustration and disappointment with the recent experience I have had with your service. My account has been blocked due to a payment issue for my december payement which is weird for...

niloo_k by Great Neighbour / Super Voisin
  • 599 Views
  • 7 replies
  • 0 Bravos

Resolved! New Sim Card Issue

"We were not able to process your payment. Make sure all information is correct or try again with a different card"This is what it says when I try to select a plan and activate my SIM card. My card information is correct. I have tried multiple days.

Coco369 by Great Neighbour / Super Voisin
  • 214 Views
  • 1 replies
  • 0 Bravos

Resolved! overcharged

I have several charges on my account that are unusual.  I normally pay $28 per month for unlimited text and calling.  I believe my plan allows for 1G of data.  I was charged the following:Mar.27-$33.90Mar.29- $33.90Mar.31- $33.90Apr.4- $16.95+ $33.90...

Rhonda14155 by Good Citizen / Bon Citoyen
  • 857 Views
  • 24 replies
  • 0 Bravos

Resolved! Temporary deactivate for 23 days

Hi,I am not using the phone until June 1. Would you be possible to credit the amount as of today? And activate my card again on June 1? Thanks.

Heidi23 by Great Neighbour / Super Voisin
  • 295 Views
  • 3 replies
  • 0 Bravos
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