Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
in order to sign in, I can either send a code to my text or a voice mail.. The issue is that I dont have access to my phone as it was stolen Nd I want to order a new sim card for my new phone. How am I able ti sign in without having to get a code.
I just had my call drop off 5 times within a 45 minute time frame with an important business call.I'm not happy at all... calls are dropping out regularly.. I appreciate the community support.. but I need a tech to assist me. .can someone tell me how...
Dear Sirs, I would like to know whether or not I need to pay extra money for receiving and listening to international in-coming phone callings. Thank you! —— CHEN, Haihong
I live in Alberta. When trying to dial the Alberta govt toll free line (310-0000), I get an error recording. What do I need to include to access this number?
Hello,I am a new subscriber. I have paid the 90 month subscription and activated the SIM using the SIM number. However, it has been hours and I am still "Note registered on the network". I get this message when I try to call and I cannot send text me...
My sim card will not activate
I registered and logged in to buy a sim card but when I type in my shipping address it won't come up ?
Hi I would to change 3 phones over from a Telus business plan and keep the same phone number and billing address and email address. Could you help me please?
I was recently on a 60gig plan that switched to a reduced speed when it was used up. Then I upgraded to a 75 gig plan and everything was great. Speed was still reduced when data ran out instead of being cut off altogether. Since Im unable to subscrib...
I have a Public Mobile eSIM but really would rather have a SIM.Exactly how does it work to get one and how does my account get setup on it if I'm already a Public Mobile subscriber?Thanks
Why I am overcharged
Today is June 3 and I did a number transfer on May 13th. I am not getting text message. So, I used the live chat to try to get help. However, at the end it recommends me to talk to a live agent. However, there is no way to talk to anyone to get help ...
I'm subscribed to the 15$/mo basic plan. It looks like I've lost all of my rewards from the legacy program. I had a 2$/mo rebate for automatic top-up and a 2$/mo loyalty rebate. All I have now is the 1 point/mo for friend referral. I was expecting to...
I have 5G. Pixel 3A and I can't even watch a 360p video on youtube. $50 a month I would expect decent speed. I've tried many things posted but nothing seems to work.
Curious what is has been the experience of other users who have switched from 4G to 5G. What has been your most significant change in experience?
Hi,I tried to port my number over from Koodo on Friday through the app and got the "Subscription Not Activated" message. I have tried to speak with an agent and have spent about 15 hours continuously going into a chat, getting told there's no agents ...
Can I signup now and activate later when my current plan expires?
Since I can't get through to contact and agent with my issue, I hope someone can help here. I want to subscribe to plan and transfer my number from a different network provider but can't get through. The system tells me that my SIM card is invalid. W...
I started having this issue two weeks ago where my calls will fail mid conversation. I’ve restarted my phone but didn’t change.
how to cancel the public points and restore the original one？cause the publicpoints taken me more money
I am contemplating changing my subscription to the one that is listed for $34 and has 50Gb data within Canada and US as well as unlimited minutes and messaging. My questions are: is this price for a limited time and will go up dramatically after a fe...
Why can’t my subscription be activated?????
We have recently moved from Sherbrooke to Chambly and we have noticed insufficient conversion, calls such as Mobile Data in this area where we are... We would like to know if Public Mobile does not have coverage in this Area of the Country.
Hello,I got a new credit card and want to use it as my payment method. When I go to update my payment information it keeps saying my postal code is invalid, but I have put it in correctly.How can I fix this?
Hi. I cannot login to my account as I'm getting this Forbidden A1 error and I lost my sim card. Need to order a replacement. Yikes.
I pay for an account for my mother-in-law. She's 95 and can no longer use the mobile phone. I want to cancel that number but when I log in, it only gives me my account. How do I manage the account with her number. My email and credit card are a...
I have tried everything but I'll it says is activation failed ! And won't let me do anything.. tried contacting customer support and no agents available and kicks me out! Not a good start with public mobile switching from Telus. Grrrr
Hello i am a customer with public mobile since more then 7years with two lines.xxx-xxx.xxxx and xxx-xxx.xxxxI want to switch one line (xxx-xxx.xxxx) from 15 /month unlimited canda call to 23/Month 10GB but my application does not allow me.please can ...
Ordered my sim from amazon and will be looking to port the number tomorrow evening.I saw that PM asks for Old Account #, ESN / IMEI / MEID, PIN along with your alternate phone number and your name.so Old Account number is obviously the Telus account ...
