Lost Phone

[Juliah1]

Hello,

I need to speak with a customer service representative. My Public Mobile account phone was stolen. I went online to access my account to update about the lost phone but the account is attached to an email I no longer have. When I try to update my email it sends to 2step verification to the phone that was stolen. I need customer service help!

[hTideGnow · Accepted solution]

hi @Juliah1 

PM support agent can help, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage            

And after you got a replacement phone, buy a new PM sim card from Telus or Koodo store for $10 or buy from Amazon for $5  and you can login and update the sim card number to resume service