Suspended account

[Crazy2]

Hi there. I set up mine and my husbands account in November. A payment didn’t go through on his account so it is suspended. Question: Does he have to go into Public Mobile himself on his device to fix it? We can’t remember his password. Would it be his last name and then the last four digits of his phone number?

[BKNS27]

@Crazy2 

If he is still having issues login to his account.

Best to contact a CS_Agent to help him login to his account if clicking Forgot Password didn’t help.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

[slusagm]

Yes , you need to login and make payment to resume 

Or you can buy a voucher from Shoppers Drug Mart or London Drugs and then load the voucher using *611

[TheSterlinger]

First, we are all customers here trying to assist each other. Only the two of you would know the password.  You can try what you think, but don't try more than 2 times as you might get locked out without a warning message.

He can also make a payment through the Public Mobile app under the Account section. The app would need to be downloaded to his phone.

Did you try the forgotten password option?

You can call *611 from the phone in question to hear the details and if you already have a credit card on file make a payment that way.

Hopefully it's not been more than 90 days since the last payment was made or you run the risk of permanently losing that number.