Trouble with my eSIM

[DougSalahub]

Once the Public Mobile SIM card is activated please get back to us so we can resubmit the port request. How will I know when this has happened? 

[hTideGnow]

hi @DougSalahub 

can you confirm if you can make calls now and just not receive inbound calls?

[slusagm]

are you saying esim is the problem or porting?

[DougSalahub]

Trying to transfer my number. 

[BKNS27]

@DougSalahub 

Are you trying to switch from SIM to eSIM?

If you are, just contact a CS_Agent for help.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

But make sure your phone Is eSIM compatible first.

What is the make and model of your phone?

[golfball]

What is it that you are trying to do? You can tell a SIM is active when you have service with it installed in your phone. If your phone only allows one SIM at a time you would have to switch back and forth between them if you want to make sure they are both active before trying to port.