Trouble with my eSIM
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3 weeks ago
- last edited
3 weeks ago
by
computergeek541
Once the Public Mobile SIM card is activated please get back to us so we can resubmit the port request. How will I know when this has happened?
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3 weeks ago
hi @DougSalahub
can you confirm if you can make calls now and just not receive inbound calls?
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3 weeks ago
are you saying esim is the problem or porting?
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3 weeks ago
Trying to transfer my number.
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3 weeks ago
Are you trying to switch from SIM to eSIM?
If you are, just contact a CS_Agent for help.
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
But make sure your phone Is eSIM compatible first.
What is the make and model of your phone?
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3 weeks ago - last edited 3 weeks ago
What is it that you are trying to do? You can tell a SIM is active when you have service with it installed in your phone. If your phone only allows one SIM at a time you would have to switch back and forth between them if you want to make sure they are both active before trying to port.
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