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Error Message

Valerie22
Great Neighbour / Super Voisin

I received a message from Public Mobile indicating that my account was on hold due to an unresolved payment issue, but when I logged into my account there were no error messages and my payment details all appeared correct. I am not sure what the problem is or how to address it.

4 REPLIES 4

Polen
Great Neighbour / Super Voisin

I raised a ticket to be sure. The agent confirmed that the text message was a mistake.

Valerie22
Great Neighbour / Super Voisin

Thank you. I do have service and will ignore the message.

hTideGnow
Mayor / Maire

hi @Valerie22 

you still have service now?

if you have the service now, login My Account and confirm if the account is active.  if so, just ignore the text

PM support has confirmed that PM has sent out those text wrong to some users.  So, you are probably one of them and you can ignore the text

 

hairbag1
Mayor / Maire

@Valerie22 

if your phone is working as expected, just ignore the message. It's been an issue all day.

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