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3 weeks ago
Purchased a 15 day talk and text add on before leaving home. On the 15th day, when the plan had run out and I could not make calls anymore I purchased a second 15 day plan. Instead of activating the add on the app added the amount to my normal plan and now I have a credit there, but no way to make calls.
I tried to move that credit over to the talk and text plan. The app acknowledges the activity but does nothing… How do I get that plan activated? Please advise. And thanks.
Solved! Go to Solution.
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2 weeks ago
Thanks Terry - I was not aware of that 24 hour wait time - it's inconvenient when you're out of the country and your phone is the contact tool you need in so many ways.
I did not read about that 24 hour wait anywhere when I signed up - It would be a good idea for Public Mobile to post that note for us to see when we're signing up for the plan. Thanks for your help.
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3 weeks ago
Perhaps PM has assigned your payment only to regular renewals? Could you try paying a different amount directly to the add on? Worst case, you will have twice the credit for future renewals. Or, if that doesn't work, open a ticket with customer service.
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3 weeks ago
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3 weeks ago - last edited 3 weeks ago
You will need for the first add-on to expire and wait 24 hours before purchasing a second add-on before moving the credit over to the second add-on.
Meanwhile, I would suggest you use WhatsApp or TextNow app through wifi to make calls or texting until the first add-on expires.
You can contact a CS_Agent for the second add-on purchase if you run into issues.
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
Here are more information about add-on purchased.
https://www.publicmobile.ca/en/bc/get-help/articles/roaming-add-ons
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3 weeks ago
Thanks for the input. I’ve tried that now more than once a few days in a row it acknowledges my request, but nothing changes. The credit stays in my regular account and the plan does not activate.
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3 weeks ago
You need to wait 24 hours before getting a second US add-on. Suggest you do that, and try again. Your other credit will still be there for next renewal.
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