US $15 talk and text add on

[abe531]

Purchased a 15 day talk and text add on before leaving home. On the 15th day, when the plan had run out and I could not make calls anymore I purchased a second 15 day plan. Instead of activating the add on the app added the amount to my normal plan and now I have a credit there, but no way to make calls. 
I tried to move that credit over to the talk and text plan. The app acknowledges the activity but does nothing… How do I get that plan activated?  Please advise. And thanks. 

[abe531]

Thanks Terry - I was not aware of that 24 hour wait time - it's inconvenient when you're out of the country and your phone is the contact tool you need in so many ways.

I did not read about that 24 hour wait anywhere when I signed up - It would be a good idea for Public Mobile to post that note for us to see when we're signing up for the plan. Thanks for your help.

[Terryscell]

Perhaps PM has assigned your payment only to regular renewals? Could you try paying a different amount directly to the add on? Worst case, you will have twice the credit for future renewals. Or, if that doesn't work, open a ticket with customer service.

[BKNS27]

@abe531 

You will need for the first add-on to expire and wait 24 hours before purchasing a second add-on before moving the credit over to the second add-on.

Meanwhile, I would suggest you use WhatsApp or TextNow app through wifi to make calls or texting until the first add-on expires.

You can contact a CS_Agent for the second add-on purchase if you run into issues.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Here are more information about add-on purchased.

https://www.publicmobile.ca/en/bc/get-help/articles/roaming-add-ons 

[abe531]

Thanks for the input. I’ve tried that now more than once a few days in a row it acknowledges my request, but nothing changes. The credit stays in my regular account and the plan does not activate. 

[Terryscell · Accepted solution]

You need to wait 24 hours before getting a second US add-on. Suggest you do that, and try again. Your other credit will still be there for next renewal.