Wrong IMEI for eSIM and can't sign into PM app,

[vtang24]

I just subscribed, but input the IMEI number of my sim slot for where my old sim card is. 

I cannot receive any codes for the PM app now because of this. How can I order a new sim or update the IMEI number to my other slot, as I am trying port my number over. 

Thanks 

[vtang24]

Thanks Chalupa. 

That worked. I just needed to move the physical sim from the slot with the IMEI number so the phone wouldn't read both sim cards simultaneously. 

[Chalupa_Batman · Accepted solution]

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@vtang24 wrote:

The sim is showing on my phone. I have it set as my primary sim for calls, texts and data, but everything is still on emergency. 

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Have you tried placing your SIM card in a different phone? Sometimes SIM Cards need to be reprovisioned. 

[vtang24]

The sim is showing on my phone. I have it set as my primary sim for calls, texts and data, but everything is still on emergency. 

[hTideGnow]

HI @vtang24 

can you confirm if the PM esim is showing in the Sim Manager or Settings-> Cellular page?  We can help, but tell us that first

[slusagm]

did you use IMEI for porting? should have use account number

ask PM to check.    Since you cannot properly login, you won't be able to open the preferred Chatbot ticket.  So, you will need to message them here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Chalupa_Batman]

Hey @vtang24 

Try clicking on... Didn't get code and see if there is an email address you can send it to. If not, here's how to reach a CS Agent

You can submit  ticket by direct message:  

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage