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Texting Androids from IPhone

Abc2zyx
Great Neighbour / Super Voisin

I’m unable to text androids from my iPhone. I just switched to Public Mobile. I can receive texts but I cannot send them - message Not Delivered. 

tried restarting phone. 

used the eSIM card if that matters. 

any ideas on how to fix this? 

5 REPLIES 5

Abc2zyx
Great Neighbour / Super Voisin

Update:

1) iMessage/FaceTime: they were operating on wifi only and FT actually didn’t work at all. Messages were being sent using my Apple ID email address and recipients with iPhones were getting the “green” messages va the blue iPhone texts. I could receive texts from androids but a “Message not delivered” would pop up when trying to respond. 
a) work around: within the messages app, I manually selected the contact name and then switched the “line” which was my Apple ID and switched to my phone number. For some reason, this didn’t always work even after restarting my phone. 
B) Solution: settings > Messages > Send and Receive > switch to phone number. 
- initially 2 numbers were showing. To fix this, I went to Settings > Cellular > SIMs > selected non functional line > Turn off this line

- even this did not immediately allow me to “switch to phone number” (as above) and was getting error messages something like unable to connect (which I also got for FaceTime). 
- Ultimately, I updated my phone and restarted it and completed these actions again as above and then it worked. My iMessages and FaceTime are working. 
2) Phoning/Calling: initially, I could neither receive nor make a call. The workaround was to select the contact ID then switched the line. Sometimes this worked but not always. 
- after updating the phone and turning off the other SIM card, I have been able to call outbound and a message will pop up automatically asking me to switch lines. So it’s not fully resolved/automatically working but it is functional. 
- I’m not certain how to remove my SIM card but have seen that it may help to default to the working line. Otherwise, I may be back looking for suggestions. 

Pvkom26
Great Citizen / Super Citoyen

Yes, go to Settings - Cellular 

 

From there you can find a setting for “default voice line”. You need to change that to the Public Mobile eSIM. 

You can also, if you want, change the names of the SIMs in your phone on the same page in Settings, a little lower. 

By the way, if you don’t need the old SIM, you can try removing it, I think the iPhone will change all settings to the only one left. What’s happening right now is that the device has two SIMs inside and it cannot figure out which one you want to use for which thing.

 

Good luck

Abc2zyx
Great Neighbour / Super Voisin

Thank you for your reply. The update is that yes I have a physical SIM card and ordered an eSIM. 
functionally, neither phone nor SMS work. It turns out I was using wifi to make the calls to iPhones. However, if I switch between “primary” and “travel” on individual caller IDs, then it works. The default is set to primary though so people can’t call me from an android and I can’t call out unless I manually make that switch. I’m wondering if I did something wrong at setup. Is there a way to change that “setting”? 

hTideGnow
Mayor / Maire

HI @Abc2zyx 

but iMessage works?

make sure your iOS and Carrier profile are both updated

the try Reset Network Settings

and make sure SMS is properly turned on in Settings -> Messages, toggle on r “Send as SMS” 
if send as SMS is already on, try turning it off for about 10 seconds and then turn it back

 Return to Messages and try sending the text message again

 

 

snap-crackle
Good Citizen / Bon Citoyen

Just guessing, but likely your phone is still trying to use your old SIM card for texting. Try a regular phone call, does that work? If not, it's also trying to use the old SIM for calling.

iPhones message each other using data, not texting (you're connected to Wi-Fi, yes?), but non-iPhones you would need cell service to text (SMS) – in most cases.

Easy answer: remove the old SIM card and restart your phone.

Harder answer (if for some reason you can't or don't want to remove the other SIM card): go into your phone's SIM card settings and disable the old SIM card service in 3 places: texting, calling, and data usage. THEN, reset network settings (you'll have to google how to do that for your phone model). Just restarting the phone may not automatically do that.

Sauce: recently helped 2 family members with this problem!

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