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Plan did not renew

Great Neighbour / Super Voisin


I'm trying to make a payment because this month my plan did not renew automatically and It doesn't let me do it manually, everything is fine with my credit card, can you please tell me what to do?


Great Neighbour / Super Voisin

At this point I just want to get it cancel, I can't believe I can't make the payment from my cards, I've been with public mobile for years and I don't know why this time is giving me a hard time.

Mayor / Maire


For a quick solution, go purchase a voucher from these locations: 7-11, Canadian Tire gas stations, London Drugs, Canadian Superstore, Shell, Shoppers Drugmart, Safeway, Staples.

Then dial 611 or 1-855-4PUBLIC and enter the voucher number and pin to get your phone working. Meanwhile contact a CS_Agent to look into your problem at: 

@Magdys  You may need to wait one full hour and try again incognito Private mode or from another device . Or even try the APP instead . If still no luck please use this direct link to support to help 

send a  private message   To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️


Great Neighbour / Super Voisin

I've been trying since yesterday and it is not working, I also tried with a different card and it is just the same, I can't make the payment and I need my phone number to be activated.

Mayor / Maire

HI @Magdys 

please wait an hour, and then use Incognito/Private/Secret mode on your browser to login and try making the payment again

If same,  please submit a ticket with CS Agent here:

Or you can also use a voucher to resume service first.  Get a voucher from Shopper Drug mart and then load the voucher using *611 on your phone

Need Help? Let's chat.