My profile has been locked out

[FilCan_YYC]

Hello,  I am trying to log in but an error message keeps saying that 'exceeded log in attempts, please wait after 1 hour'.  Its been 24 hours and I am getting the same error.  I tried to change password, but it keep saying that my account is locked.  What is going on?  Please help!

[FilCan_YYC]

Thank you so much - it worked now 🙂

[FilCan_YYC]

I did and it worked now thank you!!

[Handy1 · Accepted solution]

@FilCan_YYC  Wait one full hour and try again incognito private mode . Or try from new PM app instead . If you continue to have issues please submit Ticket with support 

private message   To CS_Agents click          

VVVVV      Link below    VVVVV

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[BKNS27]

@FilCan_YYC 

You will need to wait for an hour but clear the cache and go incognito on your browser before login to your account.

Also, click on Forgot Password and you will get email to the registered email on your account.

[Chalupa_Batman]

I suggest clearing your browser history, cache and cookies. Then go into incognito mode in 1 hour and try again. If that doesn't work then reach out to a customer service agent for assistance.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Priority]

Have you tried clearing your cache/storage for the App/Website Browser or using a Private/Incognito Window?