Help, We have tried everything! does anyone know why this might be happening

[Russell4]

my payment has been processed..I cant login in. It keeps sending me to awhite locked telus page

[Shubh2023]

I agree with you, my friends were pissed about the disruptions but I told them that its temporary & PM service is quite reliable, compared to others. I hope its resolved soon, since I did not face such issues since 2023 (hope we dont)

[Russell4]

Okay, thank you.  I will let you know if it works. 

[hTideGnow]

hi @Russell4 

check announcement post

https://productioncommunity.publicmobile.ca/t5/Get-Support/NEW-Important-Update-Regarding-Recent-Acc...

so, nothing to worry if you have the service 

[Shubh2023]

Hey, it can be a temporary glitch, many people are facing it and some are even getting 'forbidden a1'

Just follow what @Chalupa_Batman suggested and then, let us know! 

[Chalupa_Batman]

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@Russell4 wrote:

my payment has been processed..I cant login in. It keeps sending me to awhite locked telus page

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Hello @Russell4 

Go into your browser settings and clear your cache. Then restart your browser and go into incognito mode. This should help clear that up.