cant login into my account

[wstudiosite10]

Hi, i just created an account and it wont let me login in it keeps sending a code to a phone number that it not mine

[wstudiosite10]

so i updated the phone number and it now instead of sending code to email it sent it to my phone, but it still asks for the other code from the other number. btw i set up using esim

[Priority]

Have you tried putting the New Public SIM Card with that Number you selected into your phone yet?

When creating an Account, if you pick a new phone number the Verification code will be sent to the new Number you selected. 

Put the SIM Card into your phone and you should be able to recieve the code. It doesn't always come through right when you put the SIM Card in, so wait 30 seconds and press 'Resend Code' and it should come through.

[JRod]

Please reach out to customer support and they will be able to assist you with gaining access to your account. 

Use the link below to directly message a customer service agent for support. They will answer you in the mailbox here on your community account so please keep an eye on that.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[esjliv]

@wstudiosite10 - try uninstalling then reinstalling the app.

If that and restarting doesn't help, ask CSA for help. Ways to contact Public Mobile Customer Support (CSA) below:

1-Normally Faster - use this link to: Get Help With Public Mobile Chatbot], also found in various places in Public webpages, and bottom right corner of the page (See the Chat Bubble), 

2-OR, go to your ENVELOPE at the top right of your Community Account which is where your Inbox and Sent messages are. Select the orange/peach color box with the pencil inside it to start a new message.  Type CS_Agent in the SEND TO box. This will create a private message to Public Mobile Customer Support. 

[wstudiosite10]

picked one from the pool

[Priority]

Did you select a new number during the Activation Process and pick one from the Pool Available? 

Try to Edit EverSafe ID Information here:
https://productioncommunity.publicmobile.ca/t5/user/myprofilepage/tab/personal-profile:im-handles

[wstudiosite10]

Hi, yes it activated but when i open the app it wants me to login. so i enter my email and password then it sends me a code to my email then after i enter that in it asks me to fully verify and tries sending a code to a phone number but i noticed the last digits are not my current phone number 

[JRod]

Are you porting a number or have you selected a new one from Public Mobile? 
Did you encounter any issues adding the eSIM to your phone? Ensure the eSIM is the only sim that is active when you are activating it. Usually the process ends with receiving a text prompting you to reboot your phone to finish the activation process if you are porting a number.

You also have to reply to a text authorizing the number to be ported from your old provider if you are porting an existing number that you have. 

[wstudiosite10]

It wont let me login on the app i just installed the esim 

[JRod]

Hello @wstudiosite10 

I am sorry you are encountering issues with your new account. Have you fully gone through the signup and activation process on the app? If you haven’t fully finished the signup and activation process on the app your account won’t be fully setup which might explain your login issues.