@CS_Agent in our Community

[Rachelle192]

having trouble with porting my number. My current carrier says that information is missing from the request submitted by Public Mobile

[Priority]

@Rachelle192 did you use an IMEI to Port your number in or the Previous Providers Account Number?

[Rachelle192]

thank you

[hTideGnow]

HI @Rachelle192 

you can call the Porting support team and they will re-initiate the process.  I will message you the phone number.  Check your Community inbox

[Handy1]

@Rachelle192   I will send you number for live support to re trigger the port request for you . Private message