Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
i cannot remember what email i used to create my account. Is there a way to find out?
Tried reset password couple time and still won't be able to get into it. plz help
Hello community, I am fighting a violation ticket in court as I have been falsely alleged to use my phone while driving.I was able to download a call history, but it only shows how much data I used on a certain day, I would need more detailed report ...
Hello,I need to change my plan
I recently purchased more data and the day I did that I don't seem to have any data on my phone anymore. How do I get data again? It says the payment successfully went through.
Hello! I'm looking for advice. I have a plan with 3 gb of data and will be in Mexico for 8 days. I'm pretty careful and don't 'surf' the internet while out and about but will rely on data for searching restaurants/tours/directions etc while exploring...
i used to have mobile plan , but cancelled 3 months ago, now can i use them back with same sin card ?
If I upgrade my plan from 3G speed to 4G speed do I keep my 5GB bonus addon that I received when I first signed up for Public? If I go to the 4G plan with 3GB of data will I have 8GB instead or will that bonus add-on be lost?
Hi everyone. I have just joined. We moved from BC last year to NS and want to change our cell phone plan. Public Mobile looked like a great option. I tried searching for this answer. Can I keep my current iPhone and NS phone number. Is it just a matt...
JUST PURCHASED A PHONE FROM PUBLIC MOBILE(USED) IT NEEDS TO CONNECT TO THE NET TO UPGRADE SOFTWARE HOW DO I DO THAT?
I am inquiring on how to get my invoices sent to my email or have access to them?
I change carrier and the monthly payment was charged from my account , I don’t need to use public mobile service anymore and I request a refund as it was done today , it’s my right to have my money back and plan cancel. I have urgency with this regar...
Hello, I have signed up to convert from the old 120 day/12 GB plan to the 30 day/15 GB plan that came up over the holidays. Both are listed as 4G/LTE data plans but I’m wondering if there are any differences in the data speeds between the two plans? ...
Why hasn't my plan details updated to my new plan from a month ago. Details are still showing my old plan.
I forgot my account email. and I can’t access my account
I didn’t authorize Public Mobile to save my credit card information and charge me monthly.I had to use my public mobile number last month for the last time that’s why I topped it up. It was a one-time thing. I’m contesting the charge with Amex and I...
I want to change my plan and I was looking at the different plans. There are two plans for $40 each. Everything is the same on those plans except one has 5GB of data and the other has 15GB. Everything else seems the same. Why should someone pays $40 ...
I made a payment the 28 dec and today the 11jan all my services was canceled.even my account look like i don’t have it anymore… i would like to understand what going on…?
My plan was renewed on Jan 11. The dashboard shows I had used all my 250mb data.Check the usage and it does not match.Ask Simon, it gave me a different usage which looks more correct for me.One app and it shows three different results for me. It has ...
To do payment I dialing *611and they ask for account pin, I dont remember it
Has anyone experience loss of coverage/Network when travelling to other provinces, elevators or subways? I am currently using freedom right now, but if I am in elevators/subway, I lose connection while others do not, and the last time I visited Montr...
Help! I got charged $41 and change on my credit card. I think last month when the text came in for the free data, my daughter texted YES instead of YES2. The YES text resulted in us saying YES to upgrading to the $40 plan.I want to change it back to ...
Our account has been deactivated because we have a new credit card number that was not given to you. Can not get into our account now all we want to do is give you our new credit card number. We just received notification today that there was a prob...
I am looking to join the PM who can help with a Referral code—many thanks for considering my request.
Hi. I have just changed my phone number through My Account; however, I am having trouble with my new number. I can make calls and the new number does show up on the other person's phone, but if someone attempts to call my new number the machine says ...
Anyone who has input to PM's promotion As the promotion is related to Lunar New Year, PM, you may consider change the promo code to BONUS6FOR8 8 in Chinese stands for prosperity5 means "no"
Hello, My reception is awful in my area, people can't hear me because it cuts out or distortion and I also get dropped calls!I know it's the towers that Public uses are the issue because the users with the competition have no issues at all! Is there ...
Hello,on logging into my Public Mobile account I noticed that my service plan was changed to the higher one. I did not request that change. Can you plain how it happed? Who can I contact to report and dispute it?Thank you in advance for any advice.
