My esim activation failed

[bond7777]

I swapped my number from physical sim to esim. Esim is installed, but activation failed. Can someone please help? Thanks!

[hTideGnow]

Hi @bond7777 

Submit a ticket with agent and ask them to send you the QR code via email

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[hairbag1]

@bond7777 

you already have a valid PM account...you're just changing your sim to esim...is that correct ?

[softech · Accepted solution]

@bond7777  no worry, you could manually install the eSIM.  Check if you see an email from PM with the  QR Code.  Open it from a computer, or another device, then use your phone to scan it to install the eSIM profile on your phone

Once you installed the eSIM profile, (or If you got passed that step),  try to reboot your phone once.  

If it still does not connect and if you have any active sim on the phone , disable them (eSIM/Physica sim) or remove the physical sim.  Then click Reset All Networks on your phone and it will work.  (Please note that Reset all Networks will also erase your saved Wifi and Bluetoosh connections, but you just need to add them back after). Also, it is possible you have to reset it multiple times for it to work.

if it still does not work, please open ticket with PM support

               https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened.  CS Agent will reply to you there