Data

[Carriej]

I got data from my rewards, but the data isn’t working. The regular data is working fine. 

[Donnn]

Submit a ticket to an agent:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[gpixel]

PM should have at least done a vote wether or not customers would like unlimited throttled data or non expiring data add-ons. I believe most of us would've chosen the non expiring data add-ons 

[Chalupa_Batman]

Do you have the app on your phone? If so, log in and check your add ons. Also note that "CANADA ADD-ONS

Data add-ons expire after 30 days." Did you use your points to purchase it today? 

[Handy1 · Accepted solution]

@Carriej  Data add on will only get used once’s you use up your plan data bucket . So if you used up all plan data . Reboot the phone if your add on data not kicking in automatically like it should