08-20-2023 08:50 AM
i am transferring my number from another provider to public mobile, i found this documentation:
https://www.publicmobile.ca/en/on/get-help/articles/transfer-your-number
my phone has two IMEI numbers, when transferring numbers does public mobile need the IMEI of my used SIM slot or the avaliable SIM slot?
08-20-2023 11:29 AM
How to port number from “Blank” to Public Mobile
First, make sure your number can be ported by checking on this link
https://secure.koodomobile.com/checktransfereligibilityparrot/default.do
Or log in to your Public Mobile account. If you haven't created one, www.publicmobile.ca
Then on your right side you’ll see this box. Click on Transfer Phone Number. By signing up with PM, you will get a temporary number. Then you'll be able to port your old number to PM. The other number MUST be an active one, meaning the other account is still open.
Then enter the number you want transfer and continue to next step
NOTE: Keep your old providers SIM card inside the phone until you get the confirmation text. Say YES. But wait just a bit longer until you no longer see your old provider's name up top. Once it’s gone, try making a call to test. If you can not make a call using your old providers SIM, the transfer has gone through.
08-20-2023 10:36 AM
As mentioned, try not to use IME
Use account number of original carrier, account holder name and phone number. That should be enough. Make sure to keep your old carrier SIM card in your phone until you receive the port request text from your original carrier. Respond with Yes to request.
08-20-2023 08:53 AM - edited 08-20-2023 08:55 AM
@spoosh1 No the IMEI is not needed just the old provider account number is all that’s needed . Don’t use the IMEI it just causes hiccups .
adding the IMEI is a number unique identifier to your phone only . Nothing to do with the carrier you’re using .