Changed Plans but Account shows Old Plan with the Residual Data New Dates

[allendick]

I was running low on data and had one day left, so I changed to a higher plan for an immediate start.

I was charged ~$47 and went to verify the change.  My account now shows only the remaining data of my old account, but with a new month starting yesterday, not today.

What is going on? 

I am going into a marginal area and did this today to avoid exactly this sort of hassle.

[dust2dust]

This is not a cache issue. It's a new date display. Before this change the date was ending one day later. Now it starts one day earlier and ends properly. So now you have to look at the dates and think that it means 11:59pm eastern of the first date until 11:59pm eastern of the second date.

[Hollister]

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@allendick wrote:

just waited a while and refreshed.  The data showed up.  Wonder why the date changed and not the data, and why the wrong date?

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Cache issues.

[allendick]

I just waited a while and refreshed.  The data showed up.  Wonder why the date changed and not the data, and why the wrong date?

Current Subscription Cycle

Aug 18, 2023 - Sep 17, 2023

[Dunkman]

@allendick 

Public mobile website has caching issues.

Try to login to a different web browser, clear cache or incognito mode.  

[Handy1]

@allendick  

Try again incognito/private mode

And or lap top /computer

                    OR

simply try refreshing the page to check data plan / mins / add ons

For most up to date account info

[hTideGnow]

Hi @allendick 

it's a cache problem, the site has serious issues with

just login again using Incognito/private/secret mode and you will see the correct plan details and date

[Hollister]

@allendick 

Try logging in again, but clear your browser cache first and then open a new browser window in incognito.