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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 12456 Views
  • 111 replies
  • 29 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 23572 Views
  • 183 replies
  • 25 Bravos

Resolved! PUK

I tried unlocking a phone and put the wrong pin in.  Now it is asking for a PUK number which now apparently has to come from public.  How do i get this

Lana by • Good Citizen / Bon Citoyen
  • 1085 Views
  • 16 replies
  • 1 Bravos

Resolved! loss cell phone

I have lost my cell phone how do I activate my new cell phone and sim card? 

Resolved! blocked account

Hello, good afternoon, I forgot my password and my account was blocked, I need to recover it to be able to register my new payment method. somebody could help me? Thank you so much 

Elisama9109 by • Great Neighbour / Super Voisin
  • 587 Views
  • 5 replies
  • 0 Bravos

Resolved! Calls and texts

I am unable to receive calls or texts can you call my number and talk to me and see if there is anything you can do..I am new to this service and this is very unacceptable 

Joeohosis by • Great Neighbour / Super Voisin
  • 746 Views
  • 11 replies
  • 0 Bravos

Resolved! Data overages

What happens if you use more than 100% of your data on your plan 

Paul46 by • Great Neighbour / Super Voisin
  • 766 Views
  • 4 replies
  • 0 Bravos

Start ringing lag

I've just switched my phone from Speakout (Rogers) to P.M. and ported the number.When I call my P.M cell phone from my home IP phone, it takes 45 seconds to start ringing - never experienced something like this.When I call my other cell on Rogers net...

psupreme by • Great Neighbour / Super Voisin
  • 542 Views
  • 9 replies
  • 1 Bravos

Plans not working

Hi. My plan renewed but not working. Any ideas

Sbl63 by • Great Neighbour / Super Voisin
  • 626 Views
  • 10 replies
  • 0 Bravos

Resolved! Can I add 200MB of data as a one time thing?

Hi there,My plan has 250MB of data and that has always been enough for me, but now I forgot to turn off driving directions while I was driving around and it consumed almost all of my data in one afternoon.Is there a way to add to your data as a one t...

Payment problem

I've made my monthly payment and there's no change. 

Freewill22 by • Great Neighbour / Super Voisin
  • 467 Views
  • 6 replies
  • 0 Bravos

Resolved! Can't see the top-up

Back in April, I purchased a one GB add-on on top of my $15-monthly plan. The transaction went through and I was charged $15, as I expected. In my transaction history, I can see Credit/Visa Debit TopUp-Réapprov crédit/Visa Débit under Credit (Payment...

tinattho by • Great Neighbour / Super Voisin
  • 536 Views
  • 4 replies
  • 0 Bravos

Resolved! Trying to set up my dad with PM

Need some help, Dad doesn't have data on his rogers plan and hasn't received SMS text to port his nbr.  Will this mean he can't port it to PM? Any help with this is greatly appreciated.

deloreh by • Good Citizen / Bon Citoyen
  • 671 Views
  • 10 replies
  • 0 Bravos

Resolved! Email not recognized to sign in

My Mothers phone she has told me has not worked since December. When try to check her account says email invalid. Try to set up new account with her SIM card won’t let us do that either? When call her number says not in service. HELP. ME I’m a public...

Patgreene by • Great Neighbour / Super Voisin
  • 516 Views
  • 5 replies
  • 0 Bravos

Resolved! Password reset

Hi . I am continuously having issues logging into my account . Can you help reset my password ? 

Kamilski by • Great Neighbour / Super Voisin
  • 503 Views
  • 3 replies
  • 0 Bravos

Resolved! Locked out of account

I have been locked out of my online account now for months. I have been paying through *611 for awhile but I have a new card and can't change it that way. I have tried to reset password but nothing has been working. I am becoming very frustrated!!Can...

Resolved! Service activation

I have made the payment, but still my services are not activated

manu5 by • Great Neighbour / Super Voisin
  • 351 Views
  • 2 replies
  • 0 Bravos

Resolved! When Awards are seen in account ?

Are award shown on community account or on the self serve account and when are they calculated, awarded and shown on the account? 

Nadia2021 by • Great Citizen / Super Citoyen
  • 906 Views
  • 10 replies
  • 0 Bravos

Resolved! Changing password

Hi I'm having trouble changing my password to get into my self serve account and it's to the point that I can't change my plan and I'm getting so frustrated that I just want to give up on this whole phone company It says to putting your verification ...

Jenndlp83 by • Great Neighbour / Super Voisin
  • 484 Views
  • 3 replies
  • 0 Bravos

Resolved! Charged 3 times in a month!

We had a plan that cost $24.86 per month. We decided to increase our data, and requested that. We were then charged $39.55, and then $39.55.  These 3 charges were all within 3 days. We would like a refund. 

Chris3M by • Good Citizen / Bon Citoyen
  • 421 Views
  • 3 replies
  • 0 Bravos

Add ons not working

I did the 2-step process for the add-ons and it’s still not working. Tried powering my phone on and off. 

tassanie by • Great Neighbour / Super Voisin
  • 393 Views
  • 3 replies
  • 0 Bravos

Resolved! Public does not want to refund me!

Hi guys I am having a terrible experience with Public Mobile. I have ordered a sim online already more than 15 days ago. The sim never arrived as apparently there was a problem with Public and Canada Post. I am simply asking for the refund of 10,50$ ...

ettorecamp by • Great Neighbour / Super Voisin
  • 926 Views
  • 15 replies
  • 1 Bravos
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