Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Will I have data if I’m travelling overseas?
I have been a long time customer since I’ve swapped from Lucky Mobile and I have been pretty satisfied with what I had going on here. There was far more to offer here and even cheaper and affordable plans. However upon recommending this company to my...
As the Rewards is changing to the new Points, do I have to activate the Points program manually in order to receive the points? Has the Rewards program already ended?
I currently have a 3GB@3G plan with some rewards. The plan before rewards is $35/month. There is a promo subscription plan for 20GB@4G for $39/month. If I choose the new plan will my rewards still apply? I guess I'm just not sure what a "Subscription...
My u20GB data plan just ended so I decided to purchase the 150GB 3 month plan. As soon as I renewed it deducted 22GB from the 150GB. What the **bleep**? I purchased the plan less than 30 minutes ago and I have 127/150GB. You took the amount of data I...
Hi All,Currently on $40 for 15GB with the old loyalty rewards I see the $39 for 20Gb is now available. Can I switch and remain on the old loyalty rewards system. I know I would have to say to change at new billing cycle and not right away. Please let...
Why did the plan rate change from $35 to $39 in one day when the payment was due by yesterday and that was when I finally was able to login to the account
No customer service responded to my question about data and using promo data
Does the add-on and or promo data that I have click in automatically when the data on my monthly plan is used up? Or do I have to do something to make sure I get the promo or add-on data?
I would like to know what happened to my previous username for the community. Also, all my messages were deleted. I have filed a complaint regarding the $148.60 that has been taken from my credit card. I have filed a formal complaint with both th...
I have been a customer for over 5 years but it says under Loyalty pays $0 it said $5 a few months ago... My wife's account which was signed up at the same time says $5Is there an admin out there that can fix this for my account? Thanks
Just referred my dad to PM by transferring his number from Koodo.It appears he is on autopay as his Payments tab shows "You are currently subscribed! Subscription will renew on XXX date".Will he get $2 off per month under this new rewards program?Not...
Is there a rough estimate of the amount of community contribution to the reward amount? Like how many bravos and replies needed before you start seeing rewards in your account?
There are regular requests where users need receipts for their PM accounts for reimbursement or for validation for a CC or loan. We used to have to contact CS Agent and wait for the receipt but nice to see that demand has been heard and solution pro...
I was wondering why is there an issue with payment processing. I cant renew my account card is valide.
Was able to set up Eversafe account, but now after logging in it thinks I am a brand new user because it keeps asking me to finish my activation (select SIM, choose/transfer number, etc.). Not able to access my self-serve at all. Went back to login p...
Just referred my dad to PM Wondering how long it takes for the $1 off/month reward to show up in My Rewards? I'm part of the old rewards program.
I’m still paying but haven’t had data for over a month.
Ordered a SIM card Apr. 28/23, still not received.How do I contact customer support?
Recently my phone has been cutting in and out. My signal speed is only 114. I changed my plan from 3 to 4 G speed but this has not improved my signal speed. What needs to be done to improve my service?
I subscribed to a plan 15 days ago and also I have credit for 5oo munites LD International. But it finished so soon and I also couldn't talk LD International. I complained, I'm not satisfied.
Hello I'm trying to switch my dad to PM from Koodo.On the set up page, Koodo is NOT listed in Old Service Provider. What do we do?!
i have 1000 international minutes, why cant i make a international call?
HI Can some one recommend a cost and plan for a sim card as am visiting for less then 30days And the shop i can pick with Toronto International airport Thank you
Good afternoon, Since the update of this. My payment for the next billing cycle have increased without me making any changes. When will this be fixed?
I ordered a SIM card on May 18th to go on a 3G plan for $25. (First phone, old lady). I received the SIM on May 25th only to find out that 3G was discontinued on May 24th. I just paid for the SIM and feel a little ripped off.
HelloI decided to switch to the new promo plan ($39/20GB) from my current one ($40/15GB) and I clicked the "Switch on the renewal date" button. For some reason, this did not work and the system took money immediately.The biggest problem is that my re...
I know there is no roaming outside of US, which is totally fine. I'm just worried I'll receive a text and be charged for it. Or will I just not receive texts/calls at all outside of Canada/US? Just want to avoid any unexpected charges, should I take ...
I cannot make outgoing calls and keep getting an error message of "this number is not in service." I've tried everything at this point. Would love some next steps here.Thanks
