[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Refer a friend
I referred a friend yesterday, when will it reflect my account?
Resolved! Charged twice
I was charged 2 times what do I do now pay as u go??
SIM Card did not arrive
Hello,I had ordered a SIM card on July 27th with an expected delivery date of August 5th. However, its now August 11th and this has not arrived. Is there a way I can request another to be sent?Thanks,Alex
Resolved! Incorrect Renewal Date.
This is my own Public Mobile Account, which I Activated on July 19th. I took a screenshot of my 'Subscription Usage' the day of joining and as you can see my Billing Date was July 19th - August 18th. I've also included a screenshot of my first ever P...
Redeeming Us roaming bundle
I redeemed my rewards for a us roaming bundle yesterday at 11:45pm. I go tomorrow mid morning/early afternoon. Will I be able to use the roaming reward tomorrow or does it take 24hours to activate?
Down for maintenance
I can’t seem to log in to my account. It says it’s temporarily not working or down for maintenance. Would we get an email if it was down for maintenance?
Number associated with account is different from my actual number
Hello,I created this account with number A (which I use to log in aswell) but when I go to profile settings there is number B.I would like to change it so number A appears as the one on the profile settings too.Both are under my parents name so might...
US add-on worked the first week and then stopped
Hey, I bought the 14 day US add-on, and it worked fine for the first week in Texas, but when I flew to Tennessee, it stopped working. My account still shows that I have 8 days left, and more than enough data, and on my phone screen I see the symbols ...
Automatique payment
hello How registre credit card for autopayment
Number Didn’t Port Over
Bell called and advised they still have my number active in their system. Got the text from them and I immediately confirmed yes port my number but they said port has expired 5 days later.
Travelling to Las Vegas and Los Angeles, need data roaming
Hi, I'm travelling to the US (Las Vegas, Los Angeles) in a few weeks and will need data (I don't care about calls or texting). Should I purchase the US Roaming data add-on? Will I get adequate service in these cities?Just asking because I found a lot...
Private Message
How do I write a private message to someone?
Lost SIM card
Hello,I left for vacation and lost my SIM card. I tried to connect to my account but the verification codes sends to my old number which I cannot access. I have made a new account and bought a new SIM card though I do not want to keep paying for my o...
Update your Android Device for uninterrupted service
I received one email from public mobile:--------------------------------------------------------------Sub:Update your Android Device for uninterrupted serviceTo install the updated software, please go into Settings>System>System Updates and updates t...
sim card
I ordered my sim card on July 18, 2023. I still have not received it yet. I am not able to complete a ticket form as I do not have an order number. This field does not accept N/A as an option.'Please send me instructions at my sign in address xxxx...
Resolved! Payment arrangement and reactivate account
Hello TeamI would like to make a payment and to have my service restored. What do I need to do.Thank you
Resolved! Unmoderated Section.
Any post or reply I write including the link to contact CS_Agent directly keeps getting put into the Unmoderated Threads for the included link.. It's a link for someone to message support directly, why does this keep getting rejected and taken down f...
Unable to access my account
My phone's display got broken and i change my service to another phone, my previous account is still logged in on the other phone(the one which display has been broken) is there any way that i can get access to my account?
not recieved sim cart
hi there,A week ago on the 3rd of August, I completed my purchase, I ordered a sim card, then a message got appeared, that I will reciev the Sim in 2 days. And I did not recieved it yet. and sttill the same message is in my account! In 2 days You ar...
forced to make new nickname
I have used the nickname ssumcell but not recently.I just tried signing in to Community from Account and was asked to complete my profile. When I entered my nickname in the box it said it was taken . Just to get in I created a new one: ssumcell1. I w...
sim card
Dear Sir / Madam: I just paid my plan, however , when I set up my iphone , the esim not match my phone , I need order a physical sim instead.
Long distance phone calls
I have add-ons for US calling minutes - and have 1825 minutes left. Today I tried to call a US number and it would not go through. I got an error code 156P. Tried calling numerous times and to more than one number but got the same error code. Has...
Resolved! Welcome to USA!
Today one of my Friend Referrals was close to the USA Border on the 40GB Canada-US Plan. She got this text message telling her she can roam for as low as $10 for 15 days.. what?? She is on a US Plan.. why would she need to pay for roam?Does this just...
Resolved! porting
The porting was not successful from public mobile becasue I didn't reply "Yes" to my old carrier's text on time. How can I request another porting?
Updating billing info
I'm locked out of my account and I can't reset the password and I need to update billing info. How do I talk to someone with a pulse?
Resolved! New sign up
Made the switch from rogers about 5 hours ago, still no cellular on the phone just no service . Have received notification that my number has been ported and also has been deleted from rogers . No one to talk to . Is this normal.
Resolved! HOW TO UPDATE CREDIT CARD?
I HAVE BEEN LOOKING FOR 90 MIN & STILL DO NOT HAVE A USEFUL ANSWER???? SOMEONE PLEASE HELP ME. THNX, M
