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Forum Posts

[FIXED]: Network Service in Ontario, Quebec, and the Maritimes

Hello Community, We want to update you regarding the recent service disruptions impacting some of our subscribers in Ontario, Quebec, and the Maritimes. Early this morning, our team successfully implemented a fix that resolved the network congestion ...

Ck_PM by Public Mobile
  • 2440 Views
  • 21 replies
  • 6 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 17693 Views
  • 124 replies
  • 31 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 28756 Views
  • 184 replies
  • 27 Bravos

Resolved! Join PM

My friend she is using koodo and she still has 600mins and 3G data in her account, anybody knows if switch to PM, can she has both mins and data switch to PM as koodo belongs telus too? Thanks 

Lehaha by Model Citizen / Citoyen Modèle
  • 556 Views
  • 5 replies
  • 0 Bravos

Resolved! ROAMing In BC (Near Border) Issues

Hey all, just had a curious question for all my PM buddies. Does anyone also get a Roaming text message when in fact you are not roaming but near the border? What do you do in this circumstance? Would I contact Support? Like what I mean is; do I have...

SahotaCC by Good Citizen / Bon Citoyen
  • 384 Views
  • 1 replies
  • 1 Bravos

Sim

Wont recognize my sim and im about to burn it

sdwway by Good Citizen / Bon Citoyen
  • 1124 Views
  • 20 replies
  • 0 Bravos

Resolved! US Roaming

I am in the US and I'm using the $20 roaming package. When I ran out of data, I purchased 1 GB for $15. The amount very quickly came out of my account but I still don't have the data. My roaming plan runs out in 2 days. Any suggestions? 

Peewee1947 by Good Citizen / Bon Citoyen
  • 419 Views
  • 4 replies
  • 0 Bravos

Resolved! switching to public mobile

I am using pm for the last 2 months and totally satisfied. my wife is using chatr for the last 4 yrs and now facing severe call drop issues, almost every time. a few days ago I have seen an offer that if I activate within 17th December (maybe I am wr...

shahriarcmc by Good Citizen / Bon Citoyen
  • 847 Views
  • 5 replies
  • 1 Bravos

why won't my voucher work.

Please  help me ; I just bought 40.00 voucher  at Circle K and tried putting  on my account and it would  not work.I tried to get money back , so I could  buy some where else and Manager said non refund  . Which was so disappointing  because  it's my...

Yhowe by Great Neighbour / Super Voisin
  • 342 Views
  • 3 replies
  • 0 Bravos

Resolved! Is VoLTE the end of Public Mobile in Canada and also USA?

If you are planning to go USA after February 2022, you probably won’t be able to make or receive calls. AT&T will decommission 3G. To make or receive VoLTE calls, Public Mobile need to enable VoLTE.When you make calls with Public Mobile SIM, your pho...

Master2001 by Model Citizen / Citoyen Modèle
  • 4942 Views
  • 39 replies
  • 1 Bravos

Re: account suspended voucher wont work

My phone number is cccccccccccccccc and email is xxxxxxxxxxxxxxxxxxx  eduted bt computergeek541: account and contact information removed

Dale99 by Great Neighbour / Super Voisin
  • 325 Views
  • 1 replies
  • 0 Bravos

Resolved! Waiting to claim promotion

Hi thanks for the promotional data it's great.  So far I'm going to wait for my new cheaper plan to active on December 9th before I claim the 2Gb of data does this sound ok? Thanks

Re: Open letter to Public Mobile, Telus

I agree completely. My debit card was renewed.  I have not used self serve in years as I had no need to. Now that I do because customer service is completely void, I had to buy a voucher.  It has been 12 hours and I have not been able to use the vouc...

PauletteChung by Great Neighbour / Super Voisin
  • 549 Views
  • 4 replies
  • 0 Bravos

Resolved! Payment Method Not Working?

Hi, I'm new to this community and no idea how this works seeing as I can't get help from the chat bot and theres no way to reach any customer service any other way except for this. Very frustrating. A contact number would be nice. This may be enough ...

dominiquehk by Great Neighbour / Super Voisin
  • 1024 Views
  • 9 replies
  • 1 Bravos

Resolved! How do I know when porting to PM is complete

Completed 4 steps.Got message from previous service provider (SP) advising that a transfer request was received, but to contact them only if request was in error.Of course, did not contact them.Thank you

Kb45 by Great Neighbour / Super Voisin
  • 647 Views
  • 6 replies
  • 0 Bravos

Resolved! Holiday rewards

received 500 minutes international calling minutes, but my home country Bangladesh is not on the list. So what will I do with those minutes?? please add Bangladesh or take those minutes back. it's not actually a reward for us. Thanks

shahriarcmc by Good Citizen / Bon Citoyen
  • 971 Views
  • 9 replies
  • 0 Bravos

Payment Voucher not validating

Trying to validate my payment vouchers tdoday but they are not working have purchased them at teh same place i always do. I tried to activate them on *611 and the website with no success. 

EadTaes by Great Neighbour / Super Voisin
  • 385 Views
  • 3 replies
  • 0 Bravos

Resolved! Unable to update expiring credit card

Anyone have a number for an actual person at public.  My card expires shortly and have tried everything...space and no space for postal code  exact name caps and no caps...but it states unprocessed by card issuer but my credit card company say it's p...

Dwhelan by Great Neighbour / Super Voisin
  • 598 Views
  • 5 replies
  • 0 Bravos

Resolved! Changing a plan immediately due to unforeseen circumstances

I am currently out of my home province and there has been an unexpected death in the family as my boyfriend's father died of a massive stroke. I have the $15 plan with add on minutes but find myself using them up. The phone has been my lifeline as I...

Plan upgraded

I change my plan a few minutes ago and the system take my money twice. Need help to get a refund

Redan by Great Neighbour / Super Voisin
  • 413 Views
  • 5 replies
  • 0 Bravos

Resolved! Connecting an S20 FE

Hi, my friend has a Samsung Galaxy S20 FE 5G , and we are wondering if he could go to Public Mobile. The website to check if it will have service doesn't include the S20.

Helper2 by Good Citizen / Bon Citoyen
  • 815 Views
  • 5 replies
  • 0 Bravos

Resolved! Registered sim card, got charged, lost sim card...

I was going about the process of getting my wifes sim card up and running, I had all her info typed in and hit enter, it started the 4 steps to authenticate etc anddd i look over and the little sim card is gone. In my franticness I got my computer un...

bennyg by Great Neighbour / Super Voisin
  • 596 Views
  • 5 replies
  • 0 Bravos
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