Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
The account I used for second phone referral was canceled.Now i cannot log into second phone at all... If I cant get in today, might as well move to other provider before I move 4 people to get referral bonuses.
I need help, when I registered I think I put the wrong email address, now I can't change my plan!! Please help me!!
My wife is in the US and I bought the 10 day $20 roaming package which worked well. It expired yesterday and I bought another 10 day package but it did not apply. I can see the $20 sitting in the account but every time I try to go to the add on page ...
I have been trying to access my public mobile account to check some things out but when I try to sign in the page is blank and says forbidden in the upper left hand corner.
Quick summary: my daughters can't get internet access in their student apartment until the 11th so I suggested they upgrade their plan to get some extra data in the interim. They both chose "immediate" to upgrade their plan and while one of them has...
If I were to change carriers right now would I be refunded any of the money I just paid on my bill?
When someone calls my voicemail the machine introduces me and then says a name I recorded months ago, I want to change the recording, could someone please help?
Hey my name is ujwal my phone number is xxxx i got the offer $55 plan 20gb internet at 4g speed i choose that plan on my renewal i.e. today on 29 August but what i get $70 20gb at 3g speed that doesn’t gonna make sense I already choose that $55 plan ...
What is going on with my self serve account? I logged in and unsuspended my account through lost/stolen so I could reactivate before day 90 which is tomorrow August 30th. I checked my bill which showed $35- $5 discount amount owing $30. I have a bala...
I successfully Reset my password yet when I go to login afterwards it is still saying incorrect after successful reset. Cookies are allowed , using Chrome browser and windows 7.
Hello, Does anyone have an idea how I can reach to customer service?What type of company is this?
Hi all, Anyone had experience to re-activate a suspended account through "My Account" online outside of PM network, e.g., not within Canada? More details of my case. I went out of Canada and suspended my number in May. But later I decided to re-activ...
Hi there, I recently moved back from Portugal and would like to start a new phone plan. I continued to pay my public mobile account so I could keep my phone number but I lost the SIM card. How can I port my new number over without the SIM card?
After reading, did I understand clearly that by posting/answering questions in this community that I can lower my monthly fee? If so, what's the rate, how much can I spam to receive any savings? Probably a loaded question but thanks for the time,
just switched to iphone 6plus, and have no data plan, only got someone's message when i have wifi connection. has no problem receiving from android text. I guess the only problem is from those sending from iphone, thanks
Can I use promo 12MONTHS2GB to get additional data monthly? I have read it online. If so, where to input?Thanks,
Why I couldn’t find city Mississauga? Thanks
I am currently in Sooke BC but my phone, wife's phone and both children all on Public Mobile have been told we are roaming in the USA and are connected to T- Mobile. Staying here 4 days and need phone service do not feel we should have to get USA roa...
lost phone - need to respond to email from Public Mobile but cannot access account online to suspend service. Please help. Thanks.
I opened 3 accounts under my email for family members. I want to cancel all three but I can only cancel 1. In addition, I have another account that was created incorrectly by the staff at London Drugs under another email. Customer service is horri...
Hi, I put in for the new cell plan with 4gb at 4g speeds for $41 and it was supposed to take effect on the next billing cycle which was Aug 18 but when I check my profile it still shows the old plan
The filters are still not working correctly as far as I can tell but I have figured out this.. - Select the date range that you want to look at (say the start of your plan cycle) and leave the usage type to all and apply the filter to get everything....
I have a question about this bonus credit of $10. I received this in my private messages yesterday after I asked about changing my email. I don't understand how this works is this an extra credit? Or a scam? Any info you can give me on how to use it ...
edited by computergeek541: miscategorized/unrelated to "Community"
Hello, I just created my account to pay by my credit card. How can I register? The 611 has no representatives. Can I get help here? Thank you.
How do I go about getting public mobile to send a request to my old provider to port my phone number
Does changing my plan affect my rewards? I want to keep my current rewards and don’t want anything to do with the new rewards.
Hello, I added the $20 1 GB US data roaming package and $20 250 MB Talk + Text US roaming package last week while I was in the US and could not get reliable data. I was in the San Francisco area and mostly got 2G/EDGE which was way to slow to do anyt...
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