[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
forced to make new nickname
I have used the nickname ssumcell but not recently.I just tried signing in to Community from Account and was asked to complete my profile. When I entered my nickname in the box it said it was taken . Just to get in I created a new one: ssumcell1. I w...
sim card
Dear Sir / Madam: I just paid my plan, however , when I set up my iphone , the esim not match my phone , I need order a physical sim instead.
Long distance phone calls
I have add-ons for US calling minutes - and have 1825 minutes left. Today I tried to call a US number and it would not go through. I got an error code 156P. Tried calling numerous times and to more than one number but got the same error code. Has...
Resolved! Welcome to USA!
Today one of my Friend Referrals was close to the USA Border on the 40GB Canada-US Plan. She got this text message telling her she can roam for as low as $10 for 15 days.. what?? She is on a US Plan.. why would she need to pay for roam?Does this just...
Resolved! porting
The porting was not successful from public mobile becasue I didn't reply "Yes" to my old carrier's text on time. How can I request another porting?
Updating billing info
I'm locked out of my account and I can't reset the password and I need to update billing info. How do I talk to someone with a pulse?
Resolved! New sign up
Made the switch from rogers about 5 hours ago, still no cellular on the phone just no service . Have received notification that my number has been ported and also has been deleted from rogers . No one to talk to . Is this normal.
Resolved! HOW TO UPDATE CREDIT CARD?
I HAVE BEEN LOOKING FOR 90 MIN & STILL DO NOT HAVE A USEFUL ANSWER???? SOMEONE PLEASE HELP ME. THNX, M
Resolved! Friend referral code
So I used a friend's code and was curious on where the one time $10 goes? Directly to my second bill or?Thanks.
new phone
If i have an iphone XR and get a new Iphone 14 do i need to purchase a new sim card? or can i transfer it?
Retrieve deleted SMS messages from Huawei P20 phone
Hi, does anyone know how I can retrieve a deleted sms message from a Huawei P20? I tried a couple of apps online and they were able to retrieve existing data but not "deleted" data. Thank you!
Resolved! too many password attempts and now locked out.
too many password attempts and now locked out. need to unlock. was advised to wait one hour , which is now long gone.
I cannot transfer my phone
I want to transfer my phone but I passed the 90min how I can receive the transfer again ? When I tried to do a ticket the page is not working !you still want to proceed with the transfer request, a Customer Support Agent will have to resubmit it.
Reactivate account
I have recently returned from an extended three-month international trip and am attempting to access my account to reactivate my SIM card. However, I am encountering difficulties as the system is not permitting me to do so. I kindly request any assis...
New susbcription ....
I completed the subscription process. At the end, it seems the code from Public Mobile to "Confirm for full access" has been sent to my landline phone number (given as the alternative phone number in the process of my new subscription). Could ...
Resolved! My mobile Samsung S6 is not compatible with public mobile app
Hello,I bought a sim card and a plane yesterday. But I can not set up and finish. Because the app public mobile recommend is not compatible with my device. In google play when I want to install. The red notes showed that " your device isn't compatibl...
Resolved! Prepaid Sim card vs Sim card
Can you use a public prepaid sim card if you are not using a prepaid planAmazon has Public prepaid sims for sale and I have been trying for 4 months to get a sim card sent from Public so I am wondering if I order the Prepaid Sim card from Amazon if i...
trying to put my old phone numband account in my husband's name but problems
My husband and I have never used our cell phone much so we shared it, with the account in my name. But now I have been diagnosed with a serious illness and we each need to have a phone on hand. So I asked for suggestions that would allow him to keep ...
Data won't work in US
I currently have fhe lan for Canada and US so my service works in both countries but my data isn't working. Last time I was here my data would wodk for a bit and then it wouldn't and it kept doing that continously. Ive done all the steps to try and f...
Resolved! log in
I thought the new eversafe login took you to ALL links without having to sign in to each one? It is asking me to complete my whatever by entering my name. I have a community name and it says it's already used. Of course it is, it's ME. What is the se...
Loading problem
Why do it take forever to sign into my account and why can't I get into my rewards.i mean there seems to be a lot a problems with this service.im paying near 100 a month now and need to be in here for a hour just trying to sign in.this is ridiculous
Resolved! International Long Distance Minutes
Hello,I accidentally bought an add-on of 300 International Long Distance Minutes and I did not know that the list of countries on international calls is limited! Could you refund the $15 to be able to buy a correct add-on. Thanks
try pay the daughter phone
Hi, my daughter is out of country and try to keep her phone number, but since your system is change i can,t pay theanymore, when i sing-in , it send the code to she phone, is possible you send the code to the e-mail. thank youpatricia
Account log in
My credit card number was changed. I made the change in my account. I attempted to change it in a second account but got a message that the email and password didn't match. I received a code to change the password, and after making the change, kept g...
Canada US Plan
Is Public adopting the same policy on their Can-US plan as other carriers. As quoted below"Our services and rate plans are designed for you to use predominantly on the (Their network). If more than 25% of your voice, text or data usage over consecut...
Number transfer
I recently transferred my number but am unable to make text messages or receive them even after the 5 hour mark
Switch from esim to sim card
@CS_AgentI am trying to switch from esim to a physical sim card. I have the sim card in hand I just need to know what to do to transfer it. Thank you!
unfair change to points system
I have 6 dollars reward per month, now I only get 5% points (0.75points) . when my little son (12 years old) choose points( he think that is extra bonus), Public mobile give my account lifetime 43 points . today I find this unfair change, we already...
