Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Is there a real human to talk to? This is so frustrating.
I don't remember my email. And *611 isn't working.
Can I change the phone number on an existing PM account to an existing PM phone number? I want to close out the phone number not required.
I just transferred from Eastlink and I can send texts and make calls but I am not receiving texts and calls go to voicemail. Have already removed sim and put back in and re-started phone.
I m looking to close my account
I’ve purchased a 10 day US minutes add-on it came off my credit card and I still am getting notifications that I am out of US minutes
Hi can you advise how to change the email address in my self serve profile.The edit function does not work with changing emails RegardsJohn
Hi,Can anyone shed some light on what may be causing my problem and how to resolve it? I've just started with Public because I thought a new sim card, phone number and carrier would fix it but apparently not.When I clear history in chrome it shows...
On Sept 10, I was helping a family member, who had earlier earned rewards of $3 for loyalty, change her plan from $20 to $25. Before the final confirmation, PM flashed a message (see the bottom of the attached snapshot), "After changing your plan, yo...
simon tells me to open a ticket to get my PUK code. he gives me a link. i click the link. it asks me to sign in to my community account. it won't accept my userid and password. so i reset it. i go thru the whole process again. simon tells me to op...
Hi there, its been 2 days the application stopped working witj my 4G.i have A french number subscription that includes 4G.the application worked very fine for the first week.now i can only connect with the WIFI. But my 4G is still working for well fo...
I was camping along the southern coast of Vancouver Island just past Sooke and I received a text saying that I had entered the US and had to pay for coverage. So, for 3 nights I could not use my phone. I was definitely in Canada in an area that is ...
I had changed my plan so that at the next renewal date I would receive the plan I had set up to get. But when the date arrived I still had my old plan. Why is that, and is it possible to switch to the plan I had wanted and just charge the remaining a...
My LTE always 1 bar why is signal so weak ?
I actually finally found it but now I need password changed hoe do I get ahold of someone to help me with this asap
My wife and I are both Public Mobile customers. We purchased 10-day roaming cell and data add-ons yesterday before we left home. Today, we drove from Alberta to St. Mary, Montana, and right away when we left the Canadian border we could see that ther...
I am unable to make any outgoing calls. - I used up the last of my 100 minutes of my phone plan today.- I have a 500-minute Canada-wide long distance add-on, which I purchased a couple of months ago. I have 261 minutes left. - I'm still unable to mak...
Hi, I purchased 1G of US Roaming and I haven't been able to roam on my device since landing in NYC. I have roaming enabled in my phone settings. Anything else I'm missing? It's very disheartening to purchase something that's not working. I have 2 mor...
I would like to cancel an order for a sim card I've ordered if possible. I noticed they sell it at a store nearby
How do I correct an incorrect email address registered with my account.
I never registered myself with public, was using number after. Cannot login to my account
I referedmy friend to open PM account. His cellphone has baraly signal at his condo and neighbourhood ( There's a library there).I asked agent about signal and the agent provided a link of cellphone information about my friend cellphone. Please check...
does Public Mobile provide eSIM for iPhone 14?
I am trying to port my phone number to Shaw mobile but it is unsuccessful. I talked to Shaw's customer service and She let me know that the Public Mobile has to released it. Can Public mobile released the phone number to Shaw mobile? Thanks
Hi everyone , I had a fraud issue and had to cancel the credit card that was on file and the account got suspended since They were no funds. when I go to reactivate the account I selected the new card and I get a message that it was sucessfull, it’s ...
I got a sim card and want to get it registered. My current provider is Speakout, but don't see on the drop down list.
I received a hand-me down phone from a relative and when I inserted my Public Mobile SIM card I got the following error message: The SIM that you currently have installed is not supported under the activation policy that is currently assigned by th...
And i just found out i was charged $15.00 not $12.00 for the last 2 months, what happened? No more rewards/credits?
Thread is out of hand
I have automatic payments from my Credit Card set up and want to keep that in place. Nevertheless, I want to add funds to my account to cover a couple of months payments while I'm out of town. I go to the payments page and find a link to where I can ...
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