Community

Resolved! No service

I paid for US roam, talk & text and have no service. This is uprightness as I am in the US and cannot use my phone

Resolved! All my add-ons are not showing up and internet is not working

Hello, My internet is not working but phone calls do. When i go to check my internet usage at the portal, i see nothing and it says i don't have any add-ons. I have not changed anything, account-wise since 2016. I also paid for 3 months on Apr 18th a...

Resolved! Switch to 4g

I've been with PM for a very long time now and feel that the speed of the service is outdated. How do we get 4g service and catch up with the rest of the world. Its like we're using dial up while everyone else has high speed cable. 

Resolved! Will 4G give better hotspot power than 3G?

Right now im using 3G on my phone and have use hotspots for wifi for awhile as my job has me away from home.Its okay but not very powerful for gaming. Will upgrading to 4G increase the quality of the connection? If so how can i upgrade my plan to 4G ...

Resolved! Trouble porting number from Telus to PM

iPhone 6s stolen early this week. Had Telus lock the number. Bought and activated PM SIM card and installed  in iPhone 7 but no service. Do I need some sort of “manual override” to port my previous number over. How do I proceed? Thanks.   

Resolved! I ran out of data, successfully paid for an add-on, but my account is still suspended - help!

Resolved! Can't Buy Phone

Can't buy phone. Links on website do not work. Can't log into community half the time, website throws errors. I've about had it with this garbage service.

Resolved! Password and autopay

I wanted to reset my self serve account password, however the email I used already expired because the data is full, it cannot be used to receive or send any emails anymore, I already dialed *611 but seems like there was no option to reset email addr...

Resolved! out of minutes failure with more than 80 minutes remaining

Is there a fix for dial out failure each mid month saying additional minutes need to be purchased to continue cell dial out service when 80 out of a hundred minutes have not been used? 

Resolved! new account, no minutes

I just set up an 15 dollar account for my mother. She has run out of minutes. I tried setting her up with a 25 dollar account with unlimited calling and it looks like it will not be available until June 20. Is the best option to add an add-on for 500...

Resolved! How do I remove an add on

HI there, How do I remove an add on I no longer need? 

Resolved! Inbound calls not working

I activated my account and transferred my number from Shaw mobile, but after reading some answers from similar problems, I didn’t get a text from Shaw asking if I wanted to transfer my number. My texts and outgoing calls work but not inbound 

Resolved! new account, no more minutes, cannot access voicemail

Please advise me as to how I can post a question as I have been trying to do this since yesterday.

Resolved! trying to port a number to an iPhone 7 ..

Tried to talk to the robot but he's/she's/its useless. I have a signal; safari works etc. ...but no phone...when I phone out it says " call failed" Just signed up with a new Sim Card. Very disappointing. any suggestions?

Resolved! Transfer was not done

Today at CF Markville Koodo station I made the request to transfer my number from Freedom Mobile to Public. My number was not transfer instead, I got a new number. I am not happy about this at all. At approximately 2pm, I was told the problem would b...

Resolved! Plan

How do I change my plan 

Resolved! Ported number away but now I can't log into My Account.

I have moved from Public Mobile to another provider and they ported my number over. I received the transfer acknowledgement text and approved it. The only issue now is that I can't log in to My Account and cancel my AutoPay. Can anyone advise if they...

Resolved! Add-Ons

Hello,I just purchased a US Add-On for tomorrow 5/28/2022. Can someone please confirm that the US texting Add-On has been activated please? Thanks

Resolved! Data

My data will not work

Resolved! Can’t login to my account

 Re: Can’t login to my accountHello jessedorran! My name is Luis and I’ll continue assisting you from now on! We sincerely apologize for the inconveniences this may have caused to you and thank you for your patience. After deeply reviewing our record...

Resolved! I forget security questions for my account

I forget security questions for my account

Resolved! Change of payment date

How do I get my payment date changed to the end of the month.  I get paid once a month and my payment always comes out the day before I get my money in my account and then I have to go in and make my payment because it cancels my phone.

Resolved! plan upgrade

Hi,I tried upgrading my plan online from the 25$ monthly to the 35$ monthly. However, the payment has been processed as "one time only" and my plan still shows as the 25$ monthly. The 35$ has only been added to my "available funds", whereas I would l...