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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Heading overseas and want to keep my number active and accessible

Hi Team Public Mobile! I'll be heading down to Nicaragua in August for 6 months or so and am wanting to keep my Canadian number active and accessible, if possible. Is there a plan that I could switch to that would allow me to keep the number active a...

Resolved! just switched to public mobile

text is working but phone calls are working going out but not in

Phone not activated but charged on my bank account went through twice

I am attempting to move my Telus number to public mobile, upon activation there was a error that I cannot recall but it would fail and yet I was charge twice on my bank account. So far the sim is still not activated and assumed it would become active...

3 people on public mobile call a rogers cell phone and get this message

Resolved! 3 people on public mobile call a rogers cell phone and get this message

Okay this is happening to me another two other public mobile customers that I know of. When we have caller ID or system default on and we call that Roger's number it gives us a u6m message saying the number is not in service but I am using the 10 dig...

Resolved! Bought add-on , but when I try it says I don't have minutes

Hello, I added a $15 add-on to make phone calls to U.K, but everytime I try to call it says I have no minutes for it and I haven't even used it yet. Any advice would be helpful, I have made this payment so want to use it. Thanks,Avneet

Phone is not working

I'm new to public mobile and I do not have service. My account is set up and paid.

NIS

In the last week I’ve had two friends try and call me and have gotten a not in service error. My acct is in good standing and I haven’t had an interruption in service. I need to fix this quickly. Any suggestions?

Resolved! Bonus data

Hi, I joined Public Mobile last night and forgot to enter a promo code for bonus data. Is it too late to add it? Thanks!

Resolved! LG G7 One phone owners: Has anyone been able to connect with the network?

I bought a pre-owned LG G7 One phone to use on the Public Mobile network. I figured it should be compatible with the network, as Public Mobile sells them too. However, I keep getting an error message, "Selected network (302220) unavailable".- The SIM...

Resolved! Added the wrong add-on twice!

Hi. I ran out of data on my 40$ a month plan so I wanted to add a quick GB of data and chose to do so by add-on. I'm here in Canada and not sure why but I added a us roaming,,,etc. How do I cancel this ?

how to active my SIM card after I typed a wrong account number ?

I active my SIM card,but I put a wrong account number.so it showed me that is wrong number.but I couldnot active again.what can I do next?

Resolved! Wrong Add On

I purchased the wrong Add-on for talking to the US and Roaming. Can I get a refund? Thanks in advance

Re: Transferring or Changing your Phone Number

Hello,I want to transfer my phone number in Public Mobile to Shaw, however, I can't do that. Could you please help me? It is quite urgent, thanks

Resolved! Want to activate, cant pick last 4 digits anymore?

There used to be a option when you activate your plan to select new number and you get to pick last 4 digits. I know that public mobile has one number available but i cant find it now because you cant select last 4 digits.

Data

My data finish so quickly. I just put on my data for a minute today. And I just paid, I got a message saying that I have used up 75 percent and I have to be having this issue for about 3months. If it continues I will just change serve provided

Resolved! setup/payment

Trying to activate my SIM and SiMon tells me to try again which I have 3x and my Visa has been dinged 3x and still not hooked up. Want my $$$ back

Re: Deducted my money unjustly

I did and waiting for a reply in 2 days is BS I need my phone NOW not in 2 DAYS

Plan change

I would like to change my plan but I don’t remember the email that I used to set up my account, it’s been 15 years ago can someone hel me with this?

Resolved! Re: Ported number into Public Mobile incoming calls

I am having similar issue trying to port a landline to a mobile phone that had been previously cancelled. Current provider say they have not received a port request from Public. It is now going on to 4 days.

Resolved! Auto pay

I am registered for Auto Pay and payment did not process this month.

How to send MMS using non-Smart Phone?

Hi, I have this Alcatel OT 871A phone I have used for a few years with PM. This is NOT a Smart Phone. See here:https://www.gsmarena.com/alcatel_ot_870-4729.php I can send SMS text no problem. The phone can also be set up to send MMS but when I try it...

Resolved! About Reactive plan

Hi, My plan expire day is 26th tomorrow, So I tried to pay on 25th at evening time. but they said "your account is suspended." already?! I should have time for pay one day. I try to reactive in this website, I could see my account status is expired. ...

Resolved! SIM CARD does not arrive!

Hi all, I have order a Sim Card online for 10$. It said it was supposed to arrive between 3 to 5 business days and still after 10 almost is not arrived! Who could I contact? Is there a phone number/ email to reach out? Does anyone know something more...

Resolved! Reactivate my account

Hi everyone,I'm reactivating my account but I need to change plans first. What's the right way to do this? Thank you

PUK

Resolved! PUK

I need a puk code

Money not added

I added $40 to my account but it's saying I only have $18 in account now and won't send text messages

Resolved! Re: My service is not good working

Can't acsess my voicemail

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