Get Support
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 36 replies
  • 5 Bravos

Xiaomi - Anyone bought or using a Xiaomi or chinese brand phone

I'm looking into getting a Xiaomi phone, but 'm hearing that they dont work well in Canada and the U.S. Does anyone have one. Do they work with Public Mobile/ Telus. where are people buying phone online?  I have about $300 to spend and need to make a...

Bubba by Great Citizen / Super Citoyen
  • 21 replies
  • 1 Bravos

French message when I call from Toronto to Montreal

So I recently activated my $35 plan and when I tried calling Montreal from Toronto, I get a long French message that I don't understand followed by the ring and the call. So the call went fine I'm just worried that I was charged long distance fees, b...

Etiot by Good Citizen / Bon Citoyen
  • 6 replies
  • 0 Bravos

Samsung s9 plus issue!!!

Hello friends  I referred my buddy to join yesterday at London drug setting was done got a message that it successfully transfer when he got home and installed PublicM sim his phone automatic reset to factory ,good thing he back up his phone.  Please...

Dthach by Great Neighbour / Super Voisin
  • 2 replies
  • 0 Bravos


Ive waited the hours for it reset it wont allow me to do anything. Not even change my password... How can I get customer service to give me a hand so i can change my phone number. I cant seem to log in to self serve

Lancecartier by Great Neighbour / Super Voisin
  • 2 replies
  • 0 Bravos

NO GPS Signal while using Google Map

Please has anyone encountered a situation while transiting on the road with the Google map, your GPS signal is lost over and over again and you have to constantly input your destination all over again and start the trip from the beginning. If yes, Pl...

Chiny by Good Citizen / Bon Citoyen
  • 13 replies
  • 0 Bravos

no service

Have put in sim card but "no service" is displayed beside 3 bar connection.  Phone does not work at this point.  Solutions????

donweber50 by Great Neighbour / Super Voisin
  • 2 replies
  • 0 Bravos

Confused about Phone Compatibility: New Member

Hi, I'd like to be a customer, but I'm confused about whether or not my iPhone 4s is compatible with the service.  I tried using the phone compatibility function online. I don't understand it so I'm hoping for a direct answer to my question. Here are...

Hello-motto by Good Citizen / Bon Citoyen
  • 6 replies
  • 0 Bravos

Resolved! Can't send/receive texts

Yesterday I activated my Sim card,  but I have only been able to text a few people. Others are not receiving my texts nor am I am ro receive texts from them. 

Justine19 by Great Neighbour / Super Voisin
  • 10 replies
  • 0 Bravos

missing loyalty reward

I have been with PM for over a year now. Where is my loyalty reward? Do I have to ask for it? I just assumed after a year, it would automatically be applied, please and thank you

terrybev by Great Citizen / Super Citoyen
  • 3 replies
  • 0 Bravos

Resolved! confused on cost break down ... new member

I just joined Public Mobile and need clarification on how to read the cost breakdown.  Does the below mean my next bill will be $11+tax ? When I joined I paid my first month $15+tax.  I signed up for autopay, so I assume the first discount of $2 is t...

Dolphin1 by Model Citizen / Citoyen Modèle
  • 22 replies
  • 0 Bravos

Resolved! Missing Black Friday and Other Reward Credits?

I just got Public Mobile on November 30th. I chose the $35 plan for both my wife and I. Despite being eligible for the extra free 5GB Black Friday special, and being referred by my friend (a $10 credit?) and referring my wife (some sort of reward?), ...

JTSICK by Good Citizen / Bon Citoyen
  • 14 replies
  • 0 Bravos

Resolved! Service suspended won't give option to pay

I'm helping a friend with their account. She forgot to change her card on her account after some fraudulent activity and auto pay failed. She has added the new card but it will not give an option to pay. When selecting all options: pay amount due, pa...

Resolved! text msgs not sending / Emergency calls only

Got a SIM card and phone number last Saturday...been texting fine all week and this morning.  This afternoon texts not sending, and says "emergency call only" where previosly said "public mobile" thought all bars are there for network.  Acct is all p...

HL1979 by Good Citizen / Bon Citoyen
  • 67 replies
  • 0 Bravos

Refer reward

I refer a friend to public mobile  today. I do not see my $20 credit on my account. Please let me know when I will recieve my credit. 

Kellyguan by Good Citizen / Bon Citoyen
  • 3 replies
  • 0 Bravos

Locked out of Account

I thought I knew my password, but it isn't working so I went to forgot password and had a link sent to my email. Now, I recieve the email about 40 min after the request was sent and when I clicked on the link in the email to reset my password. It say...

susie3579 by Great Neighbour / Super Voisin
  • 3 replies
  • 0 Bravos

Can't receive calls

So, I just got my plan activated in store about 7-8 hours ago. I tried turning off the phone and removing the sim card and putting it back and it wouldn't work. I can do everything except receive calls. When I tried to submit a ticket, there was a pa...

Etiot by Good Citizen / Bon Citoyen
  • 9 replies
  • 0 Bravos

Resolved! Community account

Hi,I signed up for public mobile and community with the same email address however one I used a capital L and the other auto populated with a lower case L and I didn't notice it until now. Will this still link to my public mobile account if I earn an...

LDD by Good Citizen / Bon Citoyen
  • 8 replies
  • 0 Bravos

Porting from BELL and unlock code

I just created my account and activated my SIM card.  when is the unlock code required when porting from BELL?

pammac by Great Neighbour / Super Voisin
  • 3 replies
  • 0 Bravos

Black Friday deal

Going through registration and there is no option for the BLK FRI sale , wont let me advance unless i pick a plan ( no option for blk fri), any help tx

Pippzz by Good Citizen / Bon Citoyen
  • 11 replies
  • 0 Bravos

5g bonus

When should I see the extra 5G from the Black Friday sale? Do weekends count as a day?

Bonbon by Good Citizen / Bon Citoyen
  • 10 replies
  • 0 Bravos

Resolved! How to Check if Community Account is Linked

I want to know if my community account and self-serve account are properly connected so I will receive my community reward. The emails are the same, however I made the community account first. Thanks,Ed

Ed404 by Town Hero / Héro de la Ville
  • 12 replies
  • 0 Bravos

Unlimited pictures/ text messages $15 plan

Hi, Set up with public mobile yesterday. $15 plan option. According to the brochure at Walmart where I signed up, it was to include UNLIMITED text/ picture messaging. I can't text or send picture messages unless my data is turned on my phone. It is t...

Resolved! Transferring Number

How long does it take for a Telus phone number to transfer to Public Mobile? I just filled out the transfer details and it said successfully completed. Thanks,Ed

Ed404 by Town Hero / Héro de la Ville
  • 2 replies
  • 0 Bravos

Sim card invalid :/

Got to the point of choosing a phone number , hit the back key by mistake now sim is inactive wont let me do setup, Help pls was hoping to get in on BF deal

Pippzz by Good Citizen / Bon Citoyen
  • 5 replies
  • 0 Bravos


I'm looking to switch to PM and avail of the black friday deal. Problem is I can't find anywhere locally to purchase the sim card (newfoundland). And to order online I won't receive the card prior to Dec.2 when the offer ends. Is there anyway to orde...

dj_simms by Good Citizen / Bon Citoyen
  • 8 replies
  • 0 Bravos