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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Messages originating outside of Telus

Hello, I am in the process of trying to return a refurbished phone, but the emails I am receiving from Public Mobile seem fishy - the first one had several very weird spelling mistakes, including Public Mobile! (spelled publicmobiel?) As well gmail k...

Plan expired/unable to add add-ons...

I am having multiple issues with my public mobile (30.00 plan). I have been in the US for two months but am still paying for my plan with autopay and am trying to add the 15.00 talk and text 10 day US roaming add on. I have added 15.00 to my account...

Resolved! Accessing a moderator for help

I have a problem with my password not being recognised when I get a ticket to get help from a moderator. It happened in the past and I was only able to get help through a friend on this system and the moderator told me to access my account incognit...

Topped up account being threatened with permanent deactivation

Resolved! Topped up account being threatened with permanent deactivation

Hello All,I just topped up my prepaid account a couple of days ago. The payment history on the account updated to reflect this, and shows 27 July 2021 as the next payment due date. Today, I received a threatening email which states that I have five d...

2GB extra bonus for current users

Resolved! 2GB extra bonus for current users

Hi there,I am a public mobile user with a $25 plan. Can I use the 2GB extra bonus if I upgrade my plan from $25 to $35?Thanks

Trouble setting up my self serve account

I am trying to register for my self serve account and when I enter my cell number it tells me that it does not exist and I may be doing it too early. I have had my phone for a few weeks. Can anyone help?

Resolved! new phone order

I ordered a pre-used Apple phone on 26 June. How long does it take to receive? How does it get shipped?

Resolved! Order Number?

Hello, I purchased a sim card online on June 14 and I was told it was mailed out to me. It's been more than two weeks and I still haven't received it. Public chatbot told me to fill out a form which requires an order number to submit the ticket, but ...

My sim card wont work

Just activated my sim card but it wont work

Resolved! Two accounts

I had some issues porting my number to Public Mobile from Telus and I accidentally created two accounts for one phone number. How do I close the second account as I don’t even know the account number? But I was charged twice.

Can't disable call forewarding after number transfer.

Hello. I recently transferred my Fongo (VoIP) number to Public mobile. On my Fongo account, I had set it to forward all calls directly to my landline. After the number transfer, this still seems to be the case. If I call my cell phone from my landlin...

My account is missing!

I just registered for an account, and received an email to my email address confirming it was registered. I logged out and tried to login and kept receiving the message the email address and password did not match. I tried to go through the Forgot Pa...

Resolved! Porting and reporting

I am already a Public Mobile customer, I ported my cellular number from PC Mobile to Public. I have been using it a few months. Now I want to disconnect my homephone(landline) and port my homephone number instead, can I do this after already porting ...

Public Mobile Payment Page

I tried to purchase my SIM card, but the payment page kept giving me an error message that my zip code for my credit card billing address did not match! I tried it 3 times, after checking that the information input was correct. Why is this happenin...

getting angry with public mobile

Resolved! getting angry with public mobile

sure is hard to get an answer... Payment Due Before: Jul 27, 2021today is the 28th. used all data last month. new cycle has started. data still 'paused'do i lose data forever?

Switching numbers with another from another provider

I'm looking to swap with my wife who is with Freedom Mobile. Essentially, I want to have my number onto her Freedom account, and her number on my Public account. I don't want to switch or cancel as much as possible as we are happy with the plans we h...

Resolved! Non-Stop Scam/Fraud Calls

Simply put: is there anything I can do about this? Today alone I've had 12 calls from various 647 spoofed calls in the span of 6 hours. I am at my limit at this point! I'm using a Samsung S10+, and I've turned on spam filter, Hiya, and everything els...

Getting started

Joining not complete error 821

Voicemail

I cannot reset my voicemail password after migrating house number to cell and therefore can't retrieve my messages.I tried doung self serve but itcsays this number cannot be changed or it doesnt recognize data.

lost mobile

I am the user of public mobile. can public mobile help to find my mobile?

Payment not accepted

What is wrong with this useless company. No phone support and they are a phone company. "Unable to Process TransactionSorry, we are unable to verify your credit card information, so this purchase could not be completed. Your credit card has not been ...

Resolved! Problem with Order

Hello,I placed an order for a SIM card and a refurbished phone on June 11th. My credit chard was charged. I didn't receive an order number in the email I received from public mobile (that's unusual, no?). It's been about 11 business day since I place...

Do rewards still apply if I leave PM for a couple years?

My LG G4 just died (infamous LG boot loop) and I've been with PM for 3 years or so. I can't really afford a new phone outright so I am contemplating changing providers to get a new phone as part of a 2 year plan. I do intend to return to PM right aft...

SIM Fraud on PM - interesting article on La Presse

Interesting article shared on the French side of the forum: Discounted phone, discounted protection? - The Press+ (lapresse.ca) Highlights: "If you pay less for a service, we're not going to invest as much in the system. We are not going to put mill...

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