Community

Resolved! Want to download my account statement

Hi,I want to download my account statement which should include my name, address, phone number etc.Can you please tell me how can I get that

Resolved! email address

How do I change the email address I use to sign in to my account?

Resolved! telephone number change

This a message I've got from you . I called Rogers but I am not sure if YOU have to initiate and start the process with them ?Pls advise thanks Nada Simon-Hara  https://publicmobile.ca/en/on/get-help Tips:Your old SIM card must be inside your device ...

Resolved! Reward policy issue

Hello, I had referred a friend to public mobile, yet none of us have received rewards. Is there something I missed during and after the register about it?

Resolved! Can’t renew my plan

Hi, my plan got expired and my email address is disabled so can’t even access my gmail account to verify my account and can’t renew my plan please help

Resolved! Point issue

Hello, does anyone know how to redeem funds when receiving the email noticing me that I’ve got points? 

Resolved! Data Issue

My phone said I was at 100% of my data allowance, and I don't have data, however, my Public dashboard said I am at 4.49 GB used of 6G? How can someone fix this so I can use my phone? Brian

Resolved! Re: What happened if my account deactivated

What happened to my account 

Resolved! SIM card

I need a new sim mine is no longer working

Resolved! Online Payment

I've been trying all morning to make my monthly payment and the website is not working, can somebody help me?I tried another browser and incognito but nothing happens

Resolved! SIM

a family member had a plan but discontinued services , is their SIM card still good if they like to re activate ?

Resolved! Email

How can I change the email on my account?

Resolved! how to get a refund from Public Mobile

Dear Public MobileOK, now that our 10 day "holiday" is over I am demanding a full refund for the amount of $22.40 X3 that it cost to purchase an american data etc. add-on to my familys accounts. There are 3 phones in my family and an add-on was purch...

Resolved! US Roam-Talk Txt 250 Data(10d)

Hello, The first option under Add-ons Bundle is "US Roam-Talk Txt 250 Data(10d)". Is this unlimited talk, or does it come from your monthly allocated minutes? Thank you

Resolved! Password reset

I recently reset my password, as I forgot it. Now when I go to my phone it says password change successfull. However I can't sign in it just repeatedly says login information incorrect. Any suggestions? 

Resolved! Sim card

Hi, I have yet to receive my sim card. I applied on August 2nd. My wife applied August 1st and got it in 10 days. So I'd like to know what the delay is.

Resolved! No US Roaming anymore (Pixel 6 Pro)

I have a plan including US Roaming and use it with a brand new Pixel 6 Pro.I came to the US a few days ago. Nothing worked. No reception, no connection, no roaming. Nothing. Contact support. The only answer: No 3G anymore, and I cannot use roaming an...

Resolved! Change of Plan

Hey guys, I am on my 2nd month using Public. On my 1st month I have a 40cad plan (5gb on 3g) with a promo I got of plus 2gb for 12 months. I decided to change plan to 4g (4gb at 41.25cad) without interrupting my billing date, but the 2gb free for 12 ...

Resolved! Data usage

I get notified one day after payment , that I've used 75% of my data. This is BS, as I am always in wifi , and have cell data turned off most of the time . Seems like a scam to have me upgrade my package when I should have plenty to do me all month. ...

Resolved! How to update a 2nd phone payment info which I am unable to update as payment is paid by my wife's a

How am I able to update credit card info for a 2nd phone for me  that has been paid monthly thru my wife's credit card for at least 8 months before a renewal expiry date. The payment has been updated for her phone a couple of months ago and accepted....

Resolved! My phone service stopped! Same cc info on prepay as my husband.