Can’t renew my plan

[Rishi9900]

Hi, my plan got expired and my email address is disabled so can’t even access my gmail account to verify my account and can’t renew my plan please help

[Timer]

@Rishi9900 

until you complete updated your account, if you like to use vouchers, as mention by @dust2dust 

to make payment you can go to Shell Stations to purchase vouchers

and add to your account by call *611

once connected press (1) then (1) again and enter the 12 digit PIN #,

Official list of retailers location sell:  vouchers

[Rishi9900]

It’s been only 30 days thanks for your reply 

[dust2dust]

You can buy vouchers and dial 611 to enter them or use real time payments to reactivate your account. If you know your 4 digit account pin you can use a registered credit card and make the payment.

[Rishi9900]

Thanks for the reply 

[hTideGnow]

HI @Rishi9900   when was the account last paid?  have the account suspended for over 90 days?  If so, your account could have permanently closed

you can message PM CS Agent to confirm:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

[Timer · Accepted solution]

@Rishi9900 

contact support team by  CS_Agent  to change email and set new password.