visa charge that has nothing to do with my mthly plan

[Jvps1953]

I was charged an amt to my visa which has nothing to do with my monthly subscription.  How do I find out why this was charged

[slusagm]

check with PM first, don't try to reverse the charge with credit card.  If you have credit card to reverse it, it will suspend your PM service

[hTideGnow]

HI @Jvps1953 

how much was that ?

did you login My Account and check Payment history to see if the charge shows up there?

if you can't find it but sure that it was a wrong charge from PM, ask support to check.

 please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember support agent use the Community inbox to reply, they usually reply within 2 to 4 hours.  Please check here for their replies:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage 

[will13am]

@Jvps1953 , if you credit card charges do not match the payment history in your online account use the chat symbol on the lower right corner of the web page to initiate a support ticket.