My phone service stopped! Same cc info on prepay as my husband.

[esjliv]

If your account is active @Cdereniwsky what troubleshooting did you try?

Try 1 or more of the below:

• restart your phone
• toggle into and out of airplane mode
• perform a Reset of the device's Network Settings
• move your sim card to another phone to see if servcies works
• manually select the 3G / WCDMA ONLY network in your Mobile Connections area in your settings (temporarily) to see if calling improves

If your account is Suspended with no services, see other posts.

[Dilber7]

This happened to me when the auto-payment wouldve gone over my credit card max, even though i paid enough to credit card a day before I guess the processing differed. Doublecheck bank account then login to public and activate your plan manually. If you end up paying twice it’ll just carry over to next month.

[Meow]

Log in into your account and see if your account is Active.

You should receive SMS from 611 regarding payment and service status.

When was your renewal date?

[softech · Accepted solution]

@Cdereniwsky   Pre-authorized payments could fail sometimes, for no reason.

But first, check if you have your phone service still.  If My Account showing Suspended but you still have service (voice and data), then you can leave it for couple more hours, likely the system still processing the renewal

However, if you have no service now, then please login to your My Account and make a manual payment.  Login to My Account, you should see a button Reactivate my plan.  Just click on it, make a manual payment with the Amount Due.  Once payment is made, logoff from My Account and reboot your phone