What happened if my account deactivated

[Beverly2]

What happened to my account 

[softech]

@Beverly2   even your account is suspended, you can still login to My account and access the account number

It is on the Profile page, My Account Info section:

https://selfserve.publicmobile.ca/en/account/my-profile

If you forgot your login , try the Forgot Password link and enter the email address you used (If you are unsure which one ,  you can try all email addresses you have and see which one receive the reset code)

If you still unable reset it that way, open ticket with PM Support:

1. For faster response (2-48 hours), use this direct link: https://publicmobile.ca/chatbot.

**Start with typing "Forgot Login Information", click "Contact Us", click "Click here to submit a ticket".

2. Or Private message to the CS Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there

[Meow]

Account number is at Profile, down right hand part of the screen.

You do not need account number to re-activate your account. If account is suspended less than 90 days due to no payment you just have to pay your bill and account will be re-activated.

[Beverly2]

What’s my account number my account is suspended

[hTideGnow · Accepted solution]

HI @Beverly2   did you try to login to My account?  What error you got?

Is your phone service working? and when was the last time you made a payment?  if an account was not pay for 90 days since suspension, the account would have been closed already