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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Locked Out Of Self Serve Account

I tried to log into my self serve account this morning and managed to get locked out.How do I go about gaining access again?

billing

I am registered for auto pay with my American Express card with payment due today yet I have no service ...????

Can’t get calls

I can’t get calls. I called my cell phone from home phone, the calls 1) straight to voicemail 2) cell phone not ringing 3) can you give me my 6-digit Ref. no.？ Thank you

Resolved! New System - New Rules?

Anybody else that have a grandfathered plan like me, who didn't change it but has now noticed that part of their services are lost. Yes I have a very basic plan for my phone with a grandfathered $25/mo plan that includes my minutes & 2G of data but w...

Resolved! Public Mobile data limit texts

Hi, I am confused as to why PM sends a text indicating I am 75% into my data allocation when it is only at 26% according to my account info. Anybody else a recipient of these incorrect text msg from PM?TIAyvrapx

Resolved! Service charge for Mastercard debit payment

Is there a service charge if you top up using Mastercard debit? I thought $48 was coming out but it actually debited $50.40. Credit on account was only $48.

Calls not coming through

I used a friend's phone to call my cell phone - the calls either 1) straight to voicemail or 2) doesn't ring on my cell. Can someone explain why? Thank you

Resolved! No instructions with my phone

Bought a phone that was supposed to have a sim card and there are no instructions with the phone so i cant figure out how to open it and see if the sim card is in it or not.

Location

Whenever I launch PM on my laptop, it says my location is ON. When I change it to BC, it'll stay there ...until I close out browser. When I relaunch PM later, it's back to ON.It's a small thing, but I kinda think it should know I'm in BC as that's wh...

Resolved! buy a phone webpage doesn't work

I have gone to the "shop phones" webpage and when I click on any of the listed phones (on the pic or on the "more detail" button) nothing happens. There does not appear to be a URL associated with the item. I have tried 4 different browsers (firefox,...

Resolved! Please help! Roaming not working

Hi! I’m now in the US from Canada. I purchased a us roaming 10 day talk and text and it’s not working. I can see the top up payment and I can see the purchase of the add on. And yet without wifi I cannot text.

New Pre-Owned Phones

Seems like PM has updated the Pre-Owned site to include 3 new phones. The phone selection is:ZTE Blade A7P $139Moto G Pure $145Alcatel $79

Resolved! going over available prepaid data

if i use the data on my plan, i want to be SURE that i don't get billed for extra data i did not want to use or pay for. how do i do that

Pics in text mesaages

Can't see any pics in received text messages, anyone know how to fix?

Resolved! How to contact a CS Agent? Can’t receive calls. Text works

How do I get a CS Agent?

Resolved! Mobile Data not working

Whenever I try to use the data, there is a notif that tells me to sign into the network. I clicked it, waited, and it doesn't load. How do I fix this?

Voicemail

Can’t phone in to retrieve my messages. Error performing request. Unknown error. Shows up on my screen. Help

Resolved! Multiple users under 1 account

Hi everyone, I'm thinking of signing up online, but am having a lot of difficulty figuring out access to "My Account" if I have more than 1 user (phone number) on the account. The idea would be similar to a family plan. If it makes a difference, we ...

Resolved! Add-one, can't see the data which just paied online

Hi, I just paied $15 for 1G data , but it can't be seen online and doesn't work as well

Resolved! Lost Phone

My husband lost his phone and we need to replace it. I cannot log into the account because he doesn't remember the email. I can't seem to get around this if anyone knows what to do please advise. Also would like to know if I can get another simm c...

Resolved! Upgraded my contract but it doesn't work

I've reached out the maximum number of minutes for my contract so I added a more time and change my contract for the next bill. It didn't work and when I call with my phone, it says ''The call cannot be done because there is no more minutes''. I've d...

Resolved! Can't submit ticket

I did the following:1. registered SIM, answered transfer message, turned off phone, inserted Public Sim, turned on phone2. No service. Turned off phone and turned on again no service.3. Checked this board for solutions4. Tried to submit a ticket. I g...

How to unlock account

Resolved! I need to cancel and auto pay

Please help

MMS not working

I have an Asus Zenphone. The compatibility tool is blank when I try to see if my phone is compatible with Public network. Simple texts are coming through, but I can not receive any group or picture texts (says message available for download but just ...

Cellular data

i put my sim in to a different phone but now I can’t get data

Switching Plan

I really needed to switch to the $25 plan with 500MB + bonus 500MB of data but unfortunately missed the date of the start of my public mobile month. Since I am very busy it has been a few days now but I was wondering if I could please switch to the o...

Resolved! Do I Get To Keep My Add-ons?

Hello! I am looking at changing my plan from 35$/month to 25$/month and I am wondering if anyone knows if I will still get to keep the Holiday Giveaway minutes and data (add-ons) I received on my account? Will they carry over to my new plan? Thank yo...

Sign in to My Account

Cannot sign in to My Account. Tried to change password many times, still not able.

Resolved! Cancel Service

My son is trying to cancel his service as he got a new phone/# from another provider. He cannot remember his login information/password. His current service gets billed to my credit card. Help please, can't seem to talk to anyone to handle the issue!

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