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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 12040 Views
  • 111 replies
  • 29 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 22974 Views
  • 183 replies
  • 25 Bravos

Payment issues

Why did I receive a text hours after I had made a payment to my account ( I had made an account for my lay as you go to continue) but the text said: I did not receive payment a make a payment at www.selfserve.ca -If you have recently made a payment p...

Jessicalehega by • Great Neighbour / Super Voisin
  • 501 Views
  • 4 replies
  • 0 Bravos

Resolved! RF Radiation

Should I be concerned regarding cell towers RF radiation?Should I be concerned regarding MY PHONE’s RF radiation?Will I lower RF radiation in my vicinity if I keep my phone in ‘airplane mode’?I guess my phone is not radiating anything if it is comple...

Yummy by • Mayor / Maire
  • 867 Views
  • 13 replies
  • 1 Bravos

Discrepancy between PM Data Usage and Phone Data Usage Stats

I just received a text advising me that I have reached 75% of my data for my billing period (payment due on the 27th of every month). Checking my usage on my PM account, it says that I've used 2282.815MB / 3072MB (I have a 500MB+500MB plan, plus a 3G...

soleil36 by • Good Citizen / Bon Citoyen
  • 735 Views
  • 21 replies
  • 0 Bravos

Certified pre-owned "very good" or "great" condition

Does anyone have experience with PM's "very good" or "great" condition iphones, in terms of actual physical condition, battery life, etc?  I'm considering picking up one but not sure if it's better to hold out and pay extra for one that's "like new"....

RB11 by • Good Citizen / Bon Citoyen
  • 3624 Views
  • 22 replies
  • 0 Bravos

Resolved! Account is locked

Hi, my sons account is locked as we could not remember the password to sign on.  We need to update the billing for our credit card is about to expire.  How can I request to have his account unlocked?  This is really frustrating that I have to have se...

Kilfoy by • Great Neighbour / Super Voisin
  • 429 Views
  • 2 replies
  • 0 Bravos

Resolved! Data add on

Would someone be able to retrieve my account number for me in order to purchase a 1GB data add on over the phone? Thanks 

a7xjessie by • Great Neighbour / Super Voisin
  • 498 Views
  • 5 replies
  • 0 Bravos

Internet data does not work properly

Hi, Whenever I try to search something on google or go to Facebook, the page doesn’t download nor I am able to play any videos.

pramod by • Good Citizen / Bon Citoyen
  • 482 Views
  • 5 replies
  • 0 Bravos

Resolved! Transfer phone number from Telus

I just transferred my phone number from Telus but looks like after a few hours of waiting for nothing is happening, when checking my Telus account looks like is cancelled but still can't call or text.Please help 

Karolina1976 by • Great Neighbour / Super Voisin
  • 470 Views
  • 1 replies
  • 0 Bravos

Resolved! Samsung J1 phones no good with public mobile

Hi..I just spent part of the afternoon getting my PM port done from telus. The operator Michelle was nice and efficient trying to help me getting my SIM card to kick in.  She ended up say suggesting the Samsung J16 phone settings may need tweeking to...

walt2 by • Great Neighbour / Super Voisin
  • 836 Views
  • 5 replies
  • 0 Bravos

Resolved! Plan still "Expired" after updating Credit Card?

My Credit Card expired end of last month and I forgot to update it here so the auto-pay didn't go through for June. I have since updated my card and followed the steps to "Reactivate my account" and "Make a payment" but my account still shows that my...

ahmyin by • Great Neighbour / Super Voisin
  • 1158 Views
  • 10 replies
  • 1 Bravos

Resolved! rewards

Hello, I recently joined Public mobile and did not receive my $10 credit for signing up and the friend who referred me did not get her $1 off.  I also did not get a referral code for joining. Cathy

reeves by • Great Neighbour / Super Voisin
  • 712 Views
  • 6 replies
  • 0 Bravos

Resolved! Lost phone at bottom of river, unretriveable

Bought new phone and new SIM card, now what ?Of course want to keep same Public Mobile account and same phone number so I am waiting to activate SIM card. Submitted a ticket yesterday.  Still no answer.In the meantime, cannot receive text or even ins...

Resolved! Autopay didn't go through.....

My autopay is supposed to go through tomorrow, but for some reason my plan expired today. I have enough in my account to pay for my cell service and one other bill, so I don't want to manually pay the cell bill only to have them take it out again lat...

Shipwreck by • Good Citizen / Bon Citoyen
  • 1480 Views
  • 34 replies
  • 1 Bravos

Resolved! autopay

Hi I just changed my autopay credit card details and it accepted it does that mean it's good to go?

Justlikeme by • Good Citizen / Bon Citoyen
  • 441 Views
  • 4 replies
  • 0 Bravos
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