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Account Issue

Sherald
Great Neighbour / Super Voisin

Who can I contact about overcharge

3 REPLIES 3


@Sherald wrote:

Who can I contact about overcharge


Only the customer support agents mentioned earlier can deal with an overcharge. However, if you provided some numbers relating to the amount of the charges, other members may be able to give some insight as to why this happened.  For example, was there a recently requested plan change?

hairbag1
Mayor / Maire

@Sherald 

what makes you think there's been an overcharge ? What plan did you subscribe to ? Can you post a screen shot of payment history...but edit out any personal info.

Handy1
Mayor / Maire

@Sherald  Need to talk to support 

private message   To CS_Agents click          

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                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

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