Can't access account

[Cass77]

I am trying to put money on my account to reactivate service (it has not been 90 days) I login and it wants a security code sent to email or text.  I type the code in exactly as it shows we every time and it says invalid code. At first it wasn't even sending a code at all.  I can't access any help because it wants me to login and I'm not able so I created a new account so I could at least chat. I am 100% positive I'm typing in the correct code and it will not allow me to access account. 

[Handy1]

@Cass77  you can buy payment vouchers from shell 7-11 or recharge .com and load them *611 and  resume service 

[dust2dust]

Check your credit transactions for the last time you paid. If more than 4 months then the account is dead.
If less than 4 months then for good measure, from another phone dial 1-855-4pu-blic and listen to the recording. It will be one of three options.
Then there are different ways to pay the account.

[hTideGnow]

HI@Cass77 

did you type in the code or copy and paste?

please try again using Incognito/Private/Secret mode to login and type in the code

If still does not work, please submit ticket to CS agent:

         https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437