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Account problem

Victor99
Great Neighbour / Super Voisin

We have 2 phones with 2 different numbers on the same account. You only show 1 number in the account. How do i get the second phone included on my bill

3 REPLIES 3

BKNS27
Mayor / Maire

@Victor99 

The last number on your account superseded the first number so contact a CS_Agent to straighten this out for you but you will need a second email address for the second number/account.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Rastin
Model Citizen / Citoyen Modèle

They only allow 1 number per account.  How did you get 2 on one

hTideGnow
Mayor / Maire

hi @Victor99 PM system setup is to have one email for one account.  If you have 2, you would have used different email addresses for the 2 accounts.  Did you try Forgot Login id link in the Login page?

if that does not help,  you will need to ask PM support agent to help.  

you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Support will reply via Community inbox here within 2 to 4 hours:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

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