cancel
Showing results for 
Search instead for 
Did you mean: 

eSIM will not activate

EDE
Great Neighbour / Super Voisin

After multiple attempts using QR code - my iPhone 12 Max Pro is now in SOS mode, as I have no carrier. 
I answered yes to current carriers ‘alert’ to transfer number, and now have no access. 
Using QR code - continue to receive “unable to activate, contact carrier”

There is no access to assistance with this, have searched the forums, tried several times to submit a ‘ticket’ and am now so frustrated that I completely regret this attempt to switch to PM.

Can anyone tell me something to help with this issue? Am I suppose to take my actual SIM card out before attempting to activate this “eSIM”?  Can I manually enter any info into my settings?

9 REPLIES 9


@EDE wrote:

can you tell me how to do this ‘check’ to see if iPhone is clean? 


@EDE 

check here:

https://www.devicecheck.ca/check-status-device-canada/

enter the IMEI for your eSIM, if you are unsure, enter the 2 IMEIs you see there and check both

EDE
Great Neighbour / Super Voisin

can you tell me how to do this ‘check’ to see if iPhone is clean? 

@EDE 

you checked your iPhone and see the eSIM installed already?

did you check if the phone is clean?  (please use the IMEI # for the eSIM to check).   If it is clean, it could be just sim provisioning issue and support would be able to help

Handy1
Mayor / Maire

@EDE  They should respond with in 20 mins to 2 hours and ask some verification questions to get started to help you .

EDE
Great Neighbour / Super Voisin

Yes, it was the QR code in my email. I use the link you sent me, and all is good, and I have sent in a message. Thank you for the link. Hopefully I can get some help with this. It’s very frustrating.

EDE
Great Neighbour / Super Voisin

Reset Network settings, and still no change. I have sent a message. Thank you for the link.

hTideGnow
Mayor / Maire

HI @EDE 

did you try to use the QR code you got on the email? scan the code on the email

and confirm if the phone is clean here (not sure if that is a new phone you bought):

  https://www.devicecheck.ca/check-status-device-canada/

and last, submit ticket with cs agent for help:

         https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

 

Handy1
Mayor / Maire

@EDE  First try resetting network settings . If no luck please message support to help re provision the sim for you 

private message   To CS_Agents click          

VVVVV      Link below    VVVVV

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Need Help? Let's chat.