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08-22-2023 02:33 PM
After multiple attempts using QR code - my iPhone 12 Max Pro is now in SOS mode, as I have no carrier.
I answered yes to current carriers ‘alert’ to transfer number, and now have no access.
Using QR code - continue to receive “unable to activate, contact carrier”
There is no access to assistance with this, have searched the forums, tried several times to submit a ‘ticket’ and am now so frustrated that I completely regret this attempt to switch to PM.
Can anyone tell me something to help with this issue? Am I suppose to take my actual SIM card out before attempting to activate this “eSIM”? Can I manually enter any info into my settings?
Solved! Go to Solution.
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08-22-2023 03:46 PM
@EDE wrote:can you tell me how to do this ‘check’ to see if iPhone is clean?
check here:
https://www.devicecheck.ca/check-status-device-canada/
enter the IMEI for your eSIM, if you are unsure, enter the 2 IMEIs you see there and check both
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08-22-2023 03:44 PM
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08-22-2023 03:43 PM
can you tell me how to do this ‘check’ to see if iPhone is clean?
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08-22-2023 03:09 PM
you checked your iPhone and see the eSIM installed already?
did you check if the phone is clean? (please use the IMEI # for the eSIM to check). If it is clean, it could be just sim provisioning issue and support would be able to help
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08-22-2023 03:08 PM
@EDE They should respond with in 20 mins to 2 hours and ask some verification questions to get started to help you .
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08-22-2023 03:08 PM
Yes, it was the QR code in my email. I use the link you sent me, and all is good, and I have sent in a message. Thank you for the link. Hopefully I can get some help with this. It’s very frustrating.
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08-22-2023 03:07 PM
Reset Network settings, and still no change. I have sent a message. Thank you for the link.
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08-22-2023 02:41 PM
HI @EDE
did you try to use the QR code you got on the email? scan the code on the email
and confirm if the phone is clean here (not sure if that is a new phone you bought):
https://www.devicecheck.ca/check-status-device-canada/
and last, submit ticket with cs agent for help:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
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08-22-2023 02:35 PM
@EDE First try resetting network settings . If no luck please message support to help re provision the sim for you
private message To CS_Agents click
VVVVV Link below VVVVV
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437