Can I cancel a purchase I just made

[Polyian1]

I just purchased a 3 GB data add-on. I didn't realize it expires in 30 days. I am leaving Canada soon and I cannot use this data in 30 days. Can I cancel the purchase?

Thanks for your help

[softech]

@Polyian1 they usually reply within an hour or two.  Worst case, if you don't hear anything in couple hours, message them again .  But remember to check Community inbox for their reply

[Polyian1]

Thanks, I have done what you suggested...waiting for a response

[softech · Accepted solution]

@Polyian1 

PM is a prepaid provider and usually do not provide refund

However, if it was an honest mistake, they might be able to help and reverse the transaction, please engage them here

                 https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened.  CS Agent will reply to you there

[Handy1]

@Polyian1  You need to ask support if they can reverse it for you 

private message   To CS_Agents click          

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                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437