Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
My husband is.locked.put of his account. I was originally set up in his father's name, his.father has since left public, but my husband's account is still active. He needs to get in and change the credit card information, but he cannot access his pro...
My daughter who is using this phone received multiple text messages on Sunday about 3gb data add-ons to which she replied STOP. We nevertheless were charged 30$ +tx three times. This data is largely unused and I would like these charges reversed
Question on call forwarding. If I go to the UK and forward my PM calls to a different Canadian number/app does my PM sim need to remain in Canada in a phone that's turned on?
Hello, is there a simple (step by step) guide to transition "My Account" from the old login (pre-Eversafe) to the current log in system without contacting CSA or PM support?I need to update my payment info. So do I start by log in or sign in?I don't...
I live in port elgin Ontario and was able to receive calls and texts this morning. All of a sudden no longer able to this afternoon. Not isolated to my phone only but my partners as well.Getting the error "Not registered on network" when trying to di...
In order to use Esim I need to have Esim manager option on my galaxy Samsung s9 phone but I don't find it under settings >connection . Could you please help? Many thanks Champa
I have someone here porting from Koodo Prepaid to Public Mobile and the number isn't Eligable for Port so we set them up with a new temporary number on the Public Account so the Port Department can do it manually like usual. I called Telus Porting De...
Hi, I purchased a US data roaming package for a trip to the US. I'm currently in San Francisco. Text and data are working, but I can't make any phone calls. Is there anything I can do to make it possible to use my phone while I'm in the US? I'm only ...
Since this afternoon I was not able to call/text, it shows bars but no LTE/internet, Search Networks show only ROGERS networks. Is the tower down?! Is there a way to find out? Thanks!
I signed up with a rogers account last week and requested my number to be transferred from my public mobile account. The request was sent and I replied YES to the text sent by public mobile to confirm the transfer. This was on Friday last week.The tr...
Since I can't send in a ticket, there's nobody to talk to, no phone # to call, support can't be reached. I got a new phone and I there's no way to change the eSIM from one cell to the new. I ordered a sim card, it's been 10 days,nothing yet. I paid f...
Hi, i switched from virgin to public mobile. I did what was required to keep my Phone number. They said it would take a few hours and gave me a temporary Phone number. However this temporary Phone number apparently became the real one and my old numb...
Hello,I bought the US data package today (Tuesday) and will be in the US on Friday. Does the data usage start now or when I land in the US? Trying to figure out how the process works, thanks.
new customer heremy friend sent me a screenshot of his payment summary and he gets a $2 discount for pre-authorized payments. i don't see that on mine, anyone know how i get that set up?
Hello, I have an iPhone 12 and I recently went to the US. While I was there I got an AT&T E-sim for data. Note that my public mobile sim is physical. Once I started using AT&T the service is terrible, I thought AT&T network is just bad but I was wron...
Hi,I just purchased a new SIM card with a new plan and phone number. After going through the activation in the app and getting the "subscription is now active" email, I tried to login on the app and I'm being asked for the 2FA code being send as a te...
