Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
My account has suspended and I’m trying to make a payment before the 90 days that will end on sep 10th but every time I log in to my account it’s not allowing me to make a payment and an error shows how can I reactivate my account?
Is it possible to swap the phone numbers between two different public mobile accounts?
My credit card was charged for an auto renewal fee. I turned auto payments off when I created the account. I live outside of the country and when signing up I knew I would only need services for one month. However I just checked my credit card today...
Does anyone know how to change the email address on your account?
How do I transfer contacts from iphone 5 to moto e5 please?
As of Sept 7, none of these work for me, even when pasted into a new instance of Chrome incognito. Ralph is not pleased.Ralph SIMon returned these links I think may help shorten customers' "journeys" to open a ticket. No idea how stable these link...
Hi, can someone help me to understand why I activated a roaming last night and they took money in my account and the plan is not working so now I reactivated another roaming to use my phone in US . Can someone help me to get my money back please. Tha...
i can’t attach a new sim card on to my account it keeps glitching or something
Hi, I just try to update my credit card that was expired and always received message “ something went wrong” several times. Could you pls advise what is the issue. Thank you
I recently switched from andriod to iphone, keeping the same sim card. I was wondering how I can add a celluar Plan, as I dont have a qr code.
HiI recently had to get a new phone as my old one was water damaged. I bought a used phone and it was supposedly unlocked but I was unable to transfer my SIM card. When I checked on the phone, it says the carrier is Public Mobile but that the SIM i...
I'm not too happy with my current contract ($25 or so for 1.5GB). I know that when I've been with previous providers, I have spoken with customer service and negotiated a better contract. But I know I can't do that with PUBLIC so I was wondering if i...
In the Rewards portal, I see the 1 GB redeemed on August 16th.However, in the Account portal, on the My Account page, I don't see the 1 GB in either the Plan Usage or the Add-On Usage sections. Where and when is it supposed to appear?
I've been notified that a number of calls have been made with my phone number without my knowledge. Is there a way to secure my phone number without cancelling it?
Hi! I am on autopay. There were funds in the account. Why did I get a message that you 'could not renew my service because you didn't receive payment'?
Please help me understand the following issue:I do not get phone calls ( the notification) on the phone, but only a voice mail, after I was tried to be called. It seems like I am not available, although there are no calling at the moment. Is this a n...
I was double billed on August /2022 for one month service on my Visa. How can I get re-credited.
Changed my plan to 4G with more data. My cell phone still showing the old plan.
I can't send sms messages, I'm on iphone and I can only send imessages. I've checked my apn settings and they are, sp.mb.com. However I can receive sms messages from andriod, just cant respond.
right now, I want to transfer my phone(Public Mobile) to another provider. My phone with Public Mobile SIM is not work and I can't received the text message to respond to an authentication. Who can tell me what can I do or how to contact to the Publi...
Hello! Will the Samsung galaxy a52 work with public mobile. I was having trouble trying to figure out their compatibility page. Thanks!
Dose Public Mobile plan offer voice mail service? recently switched to PM the basic $15 month plan, but seems there is no place to set up voice mail.
The email address associated with my account is my dads and I want to switch it to my personal email address. I need help doing this.
So with this new website for "My Account"... How do you completely remove/delete a card on file?..Old site you could go to "Manage My card" and remove the card. Thanks!! And hope all you guys are well and have enjoyed the summer.
Hello, I had a couple of GB Bonus Holiday Mobile Data in my account that seems to have disappeared after transitioning to the new system / look. All I see is the Bonus addon LD minutes. Can someone help to restore this mobile data? Best regards, Mil...
How does my plan work when I travel to US
Cannot get accurate reading of amount of data used on my account. Every time I get check account it remains the same data usage. Problem has persisted since new format was introduced July 13. My wife's account has the same problem. Extremely frustrat...
PM account online service is down?why can I not login?
I would like to know if my voicemail can be reset. When calls get my voicemail it says vcml is full but on my end it says no messages. Not sure what happened. How can I fix this?
To be honest I don't think I really need all that data and while an amazing deal especially if you take the 3x points for a year to knock it down into the 40s every month (or equivalent of), I don't know if my usage would justify that. With that said...
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